Hawthorne Vision Center

Category:	Optometrist
Address:	4704 SE Hawthorne Blvd, Portland, OR 97215, USA
Phone:	+1 503-235-6639
Site:	hawthornevision.com
Rating:	3.6
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5PM 9AM–1PM Closed

Location

Photos 22

Reviews 12

M. Gilley

A few years ago, I got some great reading glasses from these guys and had no problems. However, in 2016-early 2017, my experience was more like a used car lot, with bait-and-switch sales tricks. The doctor doing the eye exam was fine. The gal who helped me with my frames was very polite, friendly and helpful. I picked out a frame made by "Jack Spade." The sales gal then proceeded to recommend other features, like UV glare resistance, etc. I was hesitant, but she claimed that it would only cost me about $100 out of pocket after my insurance coverage. That didnt seem too bad, so I selected one or two small additional features. A month later, a bill arrives for $350. Thats a bit more than $100. Now, another big problem is that these Jack Spade frames were constantly falling apart. Every week or two, one of the screws would fall out. I replaced it myself a half-dozen times, and brought them to Hawthorne Vision once and had them repair it. The problem continued until I finally called them and told them I couldnt deal with the frames anymore. The gal on the phone very kindly offered to "swap them out" for a better pair. I returned to the shop, and she did swap them out for a similar pair made by "ProDesign." I left the Jack Spades with her and left with the new frames. These ProDesigns are much more solidly made and havent fallen apart once. However... yesterday I get a bill in the mail for $143! At no point during my phone call or my visit did anyone mention there would be additional charges. I call them, and speak to "Elaine" who explains that they made a mistake, and my final bill is actually $93.00. Not good enough. She talks to her office manager and offers me a $4.00 discount. Still not good enough. Again, when you are told that a business will "Swap out" an inferior product for one that actually functions, and when you are NOT told to expect more charges, I dont think its appropriate to get a hefty bill in the mail.

ML Hill

I took my 4 year old daughter here when she kept getting really big stys in her eyelids. That progressed into pyogenic granulomas which is scar tissue growing on the inside of the eyelid...quite grotesque looking. Dr. Uhlig referred us to a Pediatric Opthamologist who quickly said Eh, it will resolve on it s own. Even when they started to grow and take over her eyes, swelling one almost closed, he wasn t concerned. In the mean time I went in to Hawthorne Vision Center to pay my bill and was talking to the receptionist who asked how the specialist visit went. I told her and was overheard by Dr. Uhlig who came out of her office and voiced her concern. I almost cried right there, just hearing her concern for my daughter. She told me she would be happy to help me get a second opinion. Well, that didn t even have to take place because less than an hour after I walked out of there, I had a phone call from the specialists office asking me to bring me daughter in. Dr. Uhlig had gotten on the phone and made it happen. The people at this office are caring. You don t feel like just any old patient there, they take the time to know and remember you and it really feels good.

Heather Stevens

My $360 glasses were actually a little worse than my old ones and HV recommended me to take them home to give them a shot, that my eyes might adjust to the glasses over time. Here we are a month later. Still no good. So I went in and they seemed to take my concerns very seriously. They rechecked my glasses and very carefully looked at how the glasses were working for me, and offered to send my glasses back in for fixing. I have a feeling what theyll really need is a larger bifocal space. The lens area is so small, by their recommendation, that the bifocal space is very teeny. I have to tilt my head back and move my head around to read fine print, and even that doesnt work far too often. For now, Im back to using my original prescription readers that are GREAT! But not from Hawthorne Vision. I have another pair of old progressives that also read better than these new ones, but they have a couple tiny scratches...

Tj Weldy

I made an appointment here because I was told they were great with kids and are willing to work with children who have disabilities. This is in no way true. They were totally unwilling to make a slight accommodation for my child - something which I made them aware of when I made the appointment. Having waited two months for the appointment and having them cancel it the day before was brutal. I called around to three other offices, each of which was more than willing to accommodate him and each was shocked and perplexed that Hawthorne Vision Center would not.

Was visiting Portland when the frame of my glasses broke... Matao did a very fast adjustment to the lenses so they would fit a new frame and I was back in business within the hour! Very efficient and accommodating - glad I found them! Ive worn glasses my entire life so I know when Im dealing with a true "expert" when getting glasses fitted/adjusted right - Matao is indeed an expert! The front desk staff were very busy but managed to give me the time and attention to help things like dealing with my insurance easier... Thank you for helping me!

A Private User

Over the years at Hawthorne Vision Center I had gotten used to waiting 5 to 10 minutes in the waiting room past my appointment time. And used to spending 10 to 20 minutes in the exam room waiting for the optometerist. But if I am 10 minutes late to my appointment I am told I have just wasted 30 minutes in rush hour traffic. Apparently only their time is considered valueable. I will go elsewhere from now on.

A Private User

Dr. Alan Love was great. Very thorough and patient fitting me for my first contacts. It took several visits to get the prescription and brand right and he never suggested it was good enough until I was satisfied. I havent purchased glasses from the optical shop yet but I am going to try them on the assumption that they are as competent and professional as the rest of the organization.

Sam Underwood

Everyone who works here is very nice! This was my first eye appointment, so I wasnt sure what to expect. They were all really relaxed and funny and I got my glasses very soon after the appointment. Recommend!

Elizabeth Rohloff

Excellent exams, very knowledgeable staff and a vast selection of frames! I love this place and as an apparel designer that cares about ones style I can always find a unique frame.

Damon Buckwalter

Ive been coming here for my vision needs since 2003 at least and the staff have been consistently helpful, knowledgeable, and funny! Dr. Love is great with kids as well!

Tim Gonzalez

Not much help when your prescription is about to expire.

Lin Tucker

Very professiona, friendly, caring staff.