Ankeny Hardware

Category:	Hardware Store
Address:	1134 SE Stark St, Portland, OR 97214, USA
Phone:	+1 503-234-6110
Site:	normondistributing.com
Rating:	3.4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–3PM Closed

Location

Photos 5

Reviews 10

Tom Rooney

Buyer beware! I decided to shop local and paid for it. I needed to replace an old thermostat and was unaware that I needed a millivolt thermostat. After some discussion, I ended up purchasing a Honeywell CT87K for $49.94 which by the way is $26.27 higher than if I had purchased the same thermostat from Home Depot and $20 more than if I had purchased it from Ace Hardware or from Honeywell Directly! After getting it home and installing it, the thermostat did not work. I called Honeywell, and they informed me that I needed a different kind of thermostat. I called Ankeny Hardware, told them the issue, and they were very helpful in finding me a replacement; a White-Rodgers M30 which I believe they sell for $29.99. By the way, Home Depot sells it for $18.42. I then asked Patrick about the return and he promptly told me that they do not return electrical items, as is stated clearly on their hand-written receipts. Do your research, know exactly what you need, and how much you should expect to pay for it before heading over to Ankeny Hardware, because the moral of this story is If you want to get over-charged for non-returnable electrical items, then go see the helpful folks at Ankeny Hardware. Otherwise, head over to Home Depot, Ace Hardware or some other chain that understands the concept of customer service.

Nicholas Larson

I have had great experiences here, and I have also had some sllllllooooowwwww ones. The pros definitely outweigh the cons with these guys. Pros: Friendly and knowledgable staff, great high quality product selection, Locally owned, Close to my apartment, love the clustered layout... you can find what you need but may stumble upon other things in the meantime. Con: only one con: slowest place in the world if you buy something with a debit/credit card. I mean, seriously guys, you need to get a serious inventory system happening; you should be checking folks out in less than 4-5 minutes, but ive stood in a line (multiple times) for 15+ minutes with 1-2 people actually ahead of me. Hire someone who gets the inventory/customer service flow and youll kick ass: Just get a modern inventory system, then youd be awesome. Still a 5 star rating, just hoping youll get that customer purchasing system modernized.

Catherine Loke

Called looking for an AC unit yesterday, which they said they had in stock. Awesome! However I forgot to ask about size and price, so I called back and the immediate response I got was "We have AC units in stock, just come down.", in a very short voice. I then asked the price and was given a range $150-400. OK. So I came down, walked in overhearing the two guys commenting rudely about all the phone calls they have been getting about AC units. Feeling embarrassed and annoyed, since I was one of those folks who had just called, I asked to purchase their $150 unit..."Were out of stock." OK. I really want to support our local businesses, they were the only store in town with AC in stock, which is awesome for them, but their customer service was horrible and then rush me off the phone with a quote for something you dont even have in stock was just annoying.

Jeusaih Vue

I bought an igniter for my furnace on December 24th. The salesmen was friendly when they were selling me the igniter. I bought it took home, installed it, it only served me for one day, before it quit on me. I called back but there was no answer due to the holiday, I called another number and I was able to talk to someone. That person told me there was no warranty on electrical part and the part I bought is only warranty if I was a certifed installer, but the salesmas didnt tell me that when I made purchased. He also told me that ankeny hardware was the ONLY store that carry part for my furnace. I went out and bought another one from VinJ & son, installed it and it still works great. I will not recomend this first store, ankeny hardware, instead go to VinJ&son. They sell higher quality goods that is worth your time and money.

Nick Milhauser

I bought a portable AC at Ankeny on Saturday. I could tell when I got there that they were exhausted, and way busier than usual. They were still very friendly and informative, and actually HAD AN AC IN STOCK. I left my debit card there like a moron, but they kept it safe for me until I was able to claim it this afternoon. Overall, it was a great experience (leaving my card behind was my own damn fault). I really appreciate that they were open on a Saturday, and were friendly despite being visibly exhausted. Now Im going to take to social media to post a bunch of pictures of myself hanging out comfortably in my living room with my new air conditioning unit. My friends and family will be thrown into a jealous rage, and that wouldnt have been possible without you guys. :) A+ 10/10

A Private User

I had been to Ankeny Hardware a number of times and though I wasnt crazy about the place, it was very near to my house. But then I purchased a box of screws from there and each of them either broke or were cratered by my drill bit. I went back to ask if they have any stronger screws, I wasnt even asking for a refund, and the owner gave me the third degree about my project and that I really didnt know how to use a drill and screws. It seriously was an interrogation. We simply left and went to True Value on Hawthorne, found the type of screws we were looking for and they worked great. if you want to shop there, prepare yourself by watching the "Soup Nazi" episode from Seinfeld. The only difference is that Ankeny doesnt serve very good soup.

jbucky bucky

This place is amazing. Shop local, dudes in there are Pros with real world knowledge. Great advice and 99% of time have what you need at prices same as if not better than home depot. Local, hood prices this place is worth it alone for the knowledge that you dont find at the big box store. I have bought a ton off stuff there from toilet flappers to gardening tools. This place doesnt carry rubbish. Only good stuff, good brands well made. Awesome to have places like this.

A Private User

Worst hardware store in portland. I tried to buy three screws; they sold me six. When I tried to return the three extra ones I found in the bag 10 minutes later they told me I cant return them because they are "used". When I argued that it wasnt my fault and its only been 10 minutes, they cursed at me and told me to go shop somewhere else! NEVER GO TO THIS STORE.Any store that treats their customers the way they treated me deserves to go out of business.

A Private User

This store has an unconventional selection of items for sale and is run by some friendly eccentric people. It might have just the thing you are looking for when no-one else does, or they might explain some strange way that you can use what they have to solve your problem even though they dont have what you thought you wanted. Overall it has the feeling of being from another time and it is a bit of an adventure. Well worth checking out.

Josh Robertson

Called in to ask some question about electric motors. Up front stated that i didnt know much about them. I then proceeded to have one of the most condescending and belligerently not helpful conversations I have ever had with the person answering the phone. They might be good for people with expert level knowledge but based on what just happened I will never get anything from them.