The UPS Store

Reviews 15

LA

Lauran Potter

I have had good customer service at this store, however, I have had problems sending 2 packages and afterward they were not received by the person who was supposed to receive them. The first time the package was found in the store and the UPS deliver person just did not pick up everything that was in the bucket. The second time it was a cell phone that was not ordered and it was being returned to TMobile. Unfortunately T Mobile did not receive it. Through the UPS system we were able to locate the tracking number from the product I first received and I was able to give that to T Mobile. BE SURE TO KEEP YOUR TRACKING RECEIPT FOR SEVERAL MONTHS BEFORE TOSSING IT. I didnt have it and wish I had kept it. Luckily we know the number and the number on the phone so if it is ever used, T MOBILE will know it and be able to track who is using it. I also received nicely printed cards from this store so if you are careful this is a good store to use. USE CAUTION!

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David Malachi

I absolutely love going to this store. I have a small business which requires me to ship packages of various sizes and to various locations on the regular, and the staff at this location has saved my rear on more than a few occasions. The holidays are a very busy season for me, and the employees at the Tualatin Valley/Hillsboro UPS have made what could have been a nightmare into a very easy and painless experience. The prices are good, and Ive always had my products make it to my customers with no problems. When I think about it, 75% of my office supplies come from here, too! I can confidently recommend for anyone to take their business to this store. As a business owner who has gone through a number of shipping stores in their day, Katie and the rest of the Tualatin Valley/Hillsboro UPS Stores fine employees are by far my favorite to work with.

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Amanda Kelly

I have been to this UPS location multiple times these past two weeks, with time sensitive legal documents. I always come in stressed and leave relaxed because of the service I am provided. I have had the pleasure of being assisted by Teresa AND Kate. THEY ARE BOTH INCREDIBLY HELPFUL AND RESOURCEFUL!! I am sad to say, but I am shocked by exceptional service. They carefully review what I need notarized and faxed/or copied, check for errors and help me fix them. I am so used to people just telling me to come back when I have fixed my mistakes. NOPE, not them. Also, I usually come in right before closing time. They never stress about the time nor do they check their watches. They work with me till my papers are 100% perfect. I am beyond impressed with their customer service. I highly recommend these two girls to anyone needing UPS type service.

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J M

I dropped off a package here at April 4th and needed my package to get to Syracuse, NY by April 8th. I had filled out the required form correctly. Two days later on April 6th I found the same package in my mail box! The employee named Jennifer had inputted my address as the shipping address. Returning to the store, Kate, another employee did her best to resolve the situation. She had my package shipped USPS 1 Day Priority but my package arrived in New York on April 10th. It was nice of them to try fix the problem without any additional cost to me. However my package was time-sensitive and likely would have arrived on time if Jennifer didnt have my package sent directly back to me.

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MI

Michelle Brewer

I LOVE the Hillsboro UPS Store!!! Every time I walk through the doors I am greeted with a warm friendly smile. This store is my location for my "home office" needs. It can be hard running a business from your home and its nice to know I can always count on the friendly and knowledgeable staff to help me with my business needs! Even during the holiday season when they are super busy shipping everyones Christmas gifts, they always help get the job done. Thank you guys for being my one stop shop and your kindness throughout the years!

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A

A Private User

Visiting the UPS Store at the Sunset Esplanade in Hillsboro was one of the most pleasant experiences Ive had when it comes to shipping. All of the associates were friendly and smiling, and were helpful in educating me on the different shipping options available. I highly recommend shipping from this store because of the friendly service and very little time spent waiting in line. They also offer many other services like printing, faxing, and business card design. Very convenient!

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Kenzie McCormick

I so appreciate the staff at the Hillsboro UPS store. EVERY time I visit, they are friendly and efficient. I was in a few days ago to have some materials bound into books and the ladies could not have been more helpful. They gave me useful suggestions, finished my order in a timely manner (quite a feat considering the holiday rush) and the cost was much less than I expected. I would definitely recommend this store for any printing or shipping needs. Thank you ladies!

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LO

Louise Hammond

Everyone was nice even though they were crazy busy. They made a mistake with my address due to the zip code belonging to 2 different cities. I was shipping home baked cookies which ended up sitting in the store for 2 days. I took the package back and received a refund. Later the store owner offered to over night a fresh batch of cookies for me to make up for the mistake---saving Christmas.

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Heather Gomez

I use this store a lot. Slow. Arrogant. Lot of employee banter at the expense of customer service. Many times employees working on a store project let one employee wait on all customers when theres a line...and dont stop what theyre doing to help until the line gets long...always when its all girls working. A couple of the girls who work there are polite, and the guys always are.

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DA

david gadlin

2 employees, a few customers ahead of me. My turn, employee asks "are you shipping out" I say yes and they take the person behind me. Then both employees do not have a customer, the 2nd employee asks same question, I say yes and they rake person behind me. I walked out as nothing I would say would have been productive. Fed ex and usps from now on.

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MO

Molly Ward

Great customer service, just opened my business mailbox and love I get to use their street address. Looks more professional and they printed my new business cards the same day I opened my business mailbox. Thanks again! Highly recommend!

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Bryan Carroll

Staff was great and friendly. Unfortunately I was unable to ship using a UPS account number. I guess all UPS Store locations tend to have a different policy. Will have to travel to the next UPS Store to see their policy.

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Judi Goldstein

terrible customer service -- laughing at me, and answering my question with smart a$$ answer, caused me to walk out. I will not visit or consider using this store again, even though it is closest to my home.

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Jasper Rivera

Terrible experience! I went here because it was closer than FedEx and I was on a time crunch. The store could definitely benefit from some customer service training, including Kate the manager.

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Jeff Sires

Great service! People are attentive, work quickly, and have always been able to help me with all my UPS requests. I try to make this my usual UPS Store destination whenever possible.

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