A Wireless, Verizon Authorized Retailer

Category:	Electronics Store
Address:	18875 SW Tualatin Valley Hwy, Aloha, OR 97006, USA
Phone:	+1 971-317-7001
Site:	awireless.com
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 5

Reviews 11

James Greenwalt

just wanted to give the staff at the Tv highway Verizon wireless some kudos. I went in to get my phone fixed because it wasnt charging and they got on the phone with Tech support, spent about an hour trying to trouble shoot my phone for me and we couldnt find a fix that day..... They were extremely patient and knowledgeable. Even with a line of customers we all felt like fort priority. This is where it gets good, I was leaving for business that night and needed my phone. They did some research on my account for me and ended up getting me a brand new iPhone so I wasnt phone less for my trip. I am so grateful for this store and staff. The staff is courteous and pleasant to deal with. For anyone in the area I definitely suggest this location for ALL your wireless needs. To my surprise they also have Internet solutions and tablets along with other service.. I thought Verizon Just sold phones. Anyways, thank you TV highway Verizon I will be a life long customer of not only Verizon but this location always.

Irene Tetz

Extremely poor customer service. They are unwilling to help you if you are having a problem. My screen protector was defective and came off after 2 day, went back they insisted on giving me the same one even though I did want the same one. That one started coming up after three days. They said it was my fault. Have the note 7, so with the recall my husband went in to find out what we needed to do they acted like they had know idea about the recall, this after Verizon had sent out notices to customers about it. Tried to pick up our new phones for over a week and a half and they never had any and kept saying they didnt get them, in come to find out after calling tech support they did get them in. They used up all of my data activating my loaner phone. (FYI verizon stores have wifi so this doesnt happen) Husband went to pick up his loaner phone and the employees spent the entire time making fun of me, he left with out his loaner phone. We still dont have our replacements for the Note 7.

Matt Boggs

I came in to just have one of our phones that we recently got back from leaving at the beach put back onto my wifes number, the associate at the counter, Leion Thompson, was all by him self with three groups of people waiting to be helped. As i walked in he took a moment to recognize me to make sure that i knew that he knew i was there and to let me know it was going to be a little bit of time before he got to me. While teaching these very nice people about there new phones that they were getting, he found a perfect stopping point to help the next couple inline. He then went back to the first couple and told me it would be just a little bit longer. After a few minutes he found another stopping point with the first couple to help me out real quick. This man helped all of us even after the store was closed and did not make any of us feel rushed. We all could take pointers from this guy and he is a valuable asset to your company.

booder1337

Came in with a phone having problems. Told the person behind the counter what my problems were and what I had done to troubleshoot. After he suggested one of the things I had already done he then proceeded to Google my problem after reading for two minutes he said the only thing I could do was buy a new phone. I disagreed with him and said I didnt need a new phone I was still within my warranty he then told me I was not. He proceeded to try and sell me another phone for the next 15 minutes I got frustrated and just left. I went to another Verizon Store where the person legitimately tried to fix my phone and then looked up my phone said I was still within my warranty gave me the information and I got a new phone from Verizon without having to buy another phone. Please do not go to the store. All they do is cell phones they will not fix anything. If you legitimately have a problem they will just sell you something.

linda anaya

Went to the store on 5/23/14 to pay my bill and look at upgrading to a new phone. I am a dinosaur with technology and Rachael helped me with choosing a great phone and a new pay package. She was very patient with me and did not try to push me into going with a plan I didnt feel comforable with. She customized my home page for me with the apps I would use most. Rachel even used tape to remove any lint from the phone after she applied the screen protector which really amazed me. I would definitly recommed friends and family to see Rachel for their needs.

Cindy Rychart

I have been going to this store for over 2 years. Since then it has been going through a lot of different employees and with every new one it gets worst and worst service. I have a business, so I sent over one of my employees with my business information, so that he could join our team of phones. WOW what a huge rip off PLEASE do not go to this store. PLEASE go to Best Buy, or Costco. They (this store) is not a corporate store is not going to help you, it all about them! Bottom line customer service STINKS!

Yvonne Sundstrom

They sold my 83 year old father a smart phone to work in Sweden. Turned out we were unable to make contact for three months. Verizon said Costco is different and they dont take responsibility for what Costco sells. Costco says its Verizon. How convenient. I call it elder abuse. Not ok. And thank you for hanging up on me Verizon. This is why Im writing this now. Fantastic customer service. Calling a lawyer. Were now with T-Mobile. Better prices, knowledgeable staff...helpful unlike Verizon. Buyer beware.

Nicky Nolen

Came into the store and Joseph and Trevor went out of the way to help us. Trevor added my job discount while Joseph checked out our account. Trevor and Joseph are definitely well knowledge in plans and devices. When we came back the next day Trevor and Fernando helped us transfer any information we need without blinking an eye.. awesome job Aloha team! Will be back

Amy Newkirk

Went into the store to look at upgrading phones and plans. upon going into the store there was only 1 associate working with multiple parties looking to do the same thing. Its for the nations largest phone company they sure have the smallest of staff to help their customers. Going to Verizon is right up there with going to the dmv. very dissapointed...

David McCauley

They did not adequately explain the differences between phone models. Adding a line and upgrading 1 phone took 3 hours and their Internet system was greatly to blame for that. Also how is it that a store that sells cell phones for a living does not have a message machine or voicemailing service? Janky, just janky beginning to end.

Christopher Treadwell

Hayley was super awesome and helpful! She helped set up my new phone and nice extras from a promo deal! She was thorough and explained everything very clearly taking the extra time to make sure I felt at ease with my purchases. We hope she gets paid overtime for staying after closing to help us get set up.