Computer Connection Inc

Reviews 7

RA

Randall Hodge

I have had two experiences with this store and staff, specifically Kevin Henry, and both exceeded my expectations. The first time, my laptop stopped charging. Kevin diagnosed the problem as nothing serious; it was the cord. He had it on hand, replaced it, and I was good to go in less than 30 minutes. This was a Saturday, and they were busy. They were polite, professional, and knowledgeable. Second time there was a registry drive problem on my laptop that was caused by malware in a program I downloaded to make it run more smoothly. Nope. Now I had a REAL problem, as the laptop would not function at all. Kevin diagnosed the issue, cleaned out the malware, and restored the applications and programs that were corrupted. This was done in only two days. The charge was reasonable. Some have commented that certain items in the store are "overpriced." I dont know if that is true, but I know they have a large inventory of nifty gadgets you cant find in the big box stores. It costs money to keep an extensive inventory like that, and Im glad they are willing to invest in the convenience of their customers. Ive been happy with these guys. I trust them to advise the proper course to take, i.e., what is economically feasible for the computer -- all things considered. They treated me like I was the only customer in the store, even though the shop was busy. I unhesitatingly recommend Computer Connection, Inc.

---

TR

Troy Hommertzheim

Not sure what others are talking about. Ive now had two good experiences with this store. Is a re-stocking fee a little silly, perhaps, but you also have to remember that these are electronic devices made by people, they can and will screw up and once it leaves the store (or even before) anything is possible. I went in, after figuring out what was wrong they told me exactly the cost and thats what was on the ticket when I came back, and it was in a very timely manner. As far as knowledge and "jargon", you obviously arent technically inclined or you havent dealt with people from Best Buy and other major stores. If you go and think those people are going to be helpful, you are very very mistaken. These guys were able to get a discontinued gaming laptop back up and running after Frys Electronic store tried to say it was the power cord (hence my major retail store knowledge comment) when it was really the motherboard. Plus after everything was said and done, they literally handed me a $40 gaming mouse for free as I was walking out of the store. Go ahead and get that deal and personal service at Best Buy.

---

A

A Private User

The personnel of this store spout nonsense claiming it to be technically correct. They will sell you hardware or software that you do not need, and in some cases they will sell you previously used equipment that is made to look new... If you want to return anything it must be within 3 days, then they will charge you a 20% restock fee... if they sell you a defective part, they will still charge you a 20% fee for restock... they will optionally replace the part... but only after "testing" the part... and they you are subject to a $50 charge if they think it works... they dont know the difference between a 2.1 or a 2.3 PCI card (5 volt or 3.3 volt).... they sell hardware that will not function correctly with Vista... then claim it as normal.... avoid this business.... Best Buy is a few blocks down the street, has better equipment... cheaper prices... friendlier employees.... albeit the tech support may not be the greatest... or buy online... anything is better than these jokers... I have tried them 3 times... they are hateful, and have disapointed me every time

---

MA

Matt Stoots

Horrible experience. I talked to these guys about getting a motherboard I told them that I wasnt sure that was the problem but I thought it was....They tried to talk me into letting them work on it (way over priced) I said no then they became rude. I went ahead and bought the motherboard and at the time of purchase asked about the return policy. I was told that if I wound up not needing the motherboard I could return it with in 15 days...no problem I walked out the door. I wound up not using the motherboard but still had some stuff I wanted to get so the very next day I tried to get instore credit for the motherboard and planned to purchase additional equipment....THEY COMPLETELY REFUSED....NO RETURN NO EXCHANGE NO CREDIT NOTHING they were very rude and just told me that I bought it now its my problem. I prefer to shop local, this is why people are shopping online now better products, better price, better service, bottom line is I will never shop here again the people there are rude, liars, and extremely overpriced on almost everything.

---

AN

Andrew Howard

I accidentally stumbled across this site while researching something and decided to read reviews for the Fun of it. I was shocked by some of the bad ratings. However after reading the Bad Ones, just like any other reviews on a site, It appears that the negative ones are from extremist computer nerds which 99 % of general population is not. I have used Computer Connection since my notes say 2008. Kevin the owner will take his personal time to explain things to you and why. His staff members will do the same because I am sure Kevin makes sure they as well are Customer Service Oriented. This place has never given me any Bad Information , in fact they have taught me many things as a Desktop, Laptop, Tablet owner. If you want to Price Check every last Part to the Internet or Discount Stores I am sure You will save a buck or two. I would rather pay for the Good Technicians and Strong owner relations than the Later. I have highly recommended this place to other’s and will continue to Do SO. !!! Now Back to work. "" Scott Howard ""

---

JO

John Burch

way over priced, just a few examples are 120mm fans that go for around $12-15 everywhere else go for $29 here and a video card that goes for $140 or $150 or less everywhere else it goes for $229 and the list goes on. i had a computer built there and it cost $1007 to build with them, now it is my fault for not researching the prices before going in but i did after it was all said and done and found it cost me something like $300 more there then if i would have gone anywhere else, when i went to talk to the guy that works there he tried to tell me i got a discount or wholesale value is what he said and i didnt even get case fans with the build..again its was my fault for not doing the work before going here..in the end you are better off going to ebay,bestbuy,computer masters or newegg for your parts...live and learn

---

FR

Fran D

If I could give this place 0 stars I would. Dropped my computer off in December. Never once got a call. So I had to call and check on it every time. They always said we tried calling but your phone was disconnected. Lies lies lies. Finally they tell me they cant fix it so I go to pick it up and they tell me its not put together but we will call you when it is so you can pick it up and it will be an $89.00 fee when you come get it. I wait and wait and wait. No call. I call again and he says the same story "we tried calling you" no one ever called me. Terrible customer service. I mean the worst ever. I cant believe Best Buy would refer such a place. I dont like to leave bad reviews because Im a business owner but this is ridiculous

---

---