Microsoft Store - The Domain

Category:	Computer Store
Address:	3309 Esperanza Crossing #104, Austin, TX 78758, USA
Phone:	+1 512-582-6500
Site:	microsoft.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 96

Reviews 6

Tom Ferguson

I called Microsoft to troubleshoot my Xbox that was having problems. They determined it to be hardware failure and to take it to the Microsoft store and they would exchange it for a new one since it was only 2 months old. So I Made an appointment before hand and didnt think there would be any problems since I also purchased it from Microsoft. The Wifi and network card stopped working all together and the Xbox told me it had a hardware problem. I showed up and had to wait at the counter for 30 minutes past my appointment time for someone to help me. The person that helped me said that they cant replace it and that I would have to be shipped off and repaired or replaced. This contradicts what Microsoft told me on the phone. So I asked why and explained what they said on the phone. The person said its because they dont have anymore refurbished units in Stock. I explained that the person on the phone said it was going to be replaced with a new one, not a refurbished one. The person in the store didnt care what was said on the phone and told me that the only way it was going to be replaced was with a refurbished unit. They said they would pack it up and ship it for next day delivery. With this being my only option, I agreed. They boxed it and put a shipping label on it and wisked it away to the back of the store. When I got home, I went to my Microsoft account on the computer and got the tracking information. The tracking information indicated ground shipping, not overnight shipping. It took 4 days for it to arrive. Then Microsoft didnt acknowledge the arrival for another 3 days, and then shipped out a refurbished replacement 3 days after that, and then 4 days shipping back. When it arrived, I hooked it up and it does work fine. The generic letter that was inside the box stated that they included a 30 DAY subscription to Xbox live gold... It was not in the box, it was not printed on the letter, and it was never credited to my Xbox alive account...i got screwed on that part I guess. After this experience, I should have got a Playstation...

Cable C

I came to this store 2 day before this post. My Windows 8 install was damaged and required a reinstall to fix the problems. I only needed a ISO, DMG or a install disc from Microsoft to fix the problem. When i can to this store i was confronted negativity. i was told that both option where not a option. I had to buy a new copy of windows 8.1 before they could do anything witch is $199. then they would install the OS for me for 75 more dollars [witch i can do alone]. Another option they told me was to call Microsoft Support and have my Windows 8 key upgraded to windows 8.1 to witch i did. I called Microsoft support and felt like i was talking to a wall. They did not know a thing about the products and or what department control this problem i was on the phone for over 4 hours went through 10 transfers to different department before finally blowing up on one of them and demanded a supervisor. I talked to him for about 30 more mins to be told there is nothing Microsoft can do with out buying another Windows 8.1 Product Key when i already own 2. after being transferred to a new person, and have to tell them your problem every time, to give you information to somebody each time. This dose you no good because nothing you say is saved in the system so nobody can see anything you have done. So each time your transferred the next person you at starting at zero. So you have to start from the beginning on each and every transfer. long story short. I have never been so mad and disappointed at a company because of the lack of knowledge and support they give to there clients. I do believe i will go to apple and i have no desire to return to Microsoft again. I do believe i will start using apple only and stop suggesting any windows products as well.

Garrett Nickerson

I have had multiple bad experiences at this store. They are great at making sales but terrible at dealing with technical issues. Recently, I went to the Microsoft Store to get help with my second Surface Book with a defective, completely nonworking, touch screen. Caleb helped me and was somewhat sympathetic even though I was one month out of warranty and said there was nothing he could do except speak with his manager. The manager, Andrew, was dismissive and said he could not help. When I walked away, he audibly said "lols" to his associate. The first time, before my first replacement, the employee said there was nothing he could do and I should go back to Best Buy where I purchased the machine even though the warranty is Microsofts. I dont know if he was just feeling lazy or what, but when I asked to speak to a manager, he then agreed to do the replacement there. A computer is important to people, and store managers should take their customers seriously. I have dealt with a long list of issues with Microsoft machines. As an early adopter who also saw the multitude of software issues Microsoft had with Surface Book, I would expect them to be a lot more accommodating. When my Apple products have had issues outside of warranty, employees at the Apple store were helpful and able to pull some strings if the dates were close and there were obvious hardware issues. Surface Books are frequently defective and Microsoft could care less about their customers, so I urge anyone who is considering a Surface Book to opt for a MacBook instead. The 2-in-1 is of no use if the touch screens are so vulnerable to hardware issues.

Warren Chu

Since everyone is familiar with the Apple Store, the Microsoft store is often viewed as a knock off, but then again the Apple Store wasnt that different than the Sony Store or any other high end boutique. The staff was friendly and the products were availble for consumer to play with. One really nice thing is that the Surface tablets arent tethered to the table which allows you to really check the device out. They also have partner devices for demo there as well, so if you are shopping for a new ultrabook, tablet or laptop this is the store to try out things since its not bolted down like traditional big box stores.

Proud Mom

Bought necessities and Im not wealthy, very happy thus far with all my items except the Microsoft bluetooth mouse 3600, I drove an hour and a half for great customer service and great electronics and I was disappointed to find that my Microsoft bluetooth mouse 3600 spontaneously stopped working after less than a month! Ridiculous to sell an item that doesnt even last for 30days! Stop selling it and not all individuals give honest reviews because they want others to suffer as they did which is unfortunate, but Im extremely honest DONT BUY THE MICROSOFT BLUETOOTH MOUSE 3600 IT DIDNT LAST ME EVEN 30 DAYS!

Erin Fitzpatrick

This is a negative 5 star review. I am one of 3 people who actually wanted a new Windows phone (in the entire world). This location has not been able to activate an ATT phone for over 3 weeks and has been completely unresponsive in providing an ETA for when this might be possible. (I was actually told I could drive from Austin to San Antonio to see if I might have better luck there. Did they really think I wanted the new phone THAT badly?!) This is a classic and epic fail on MSFTs behalf to support the very few fans and users they have left. BAD BAD BAD MSFT.