Classic Vision Norman

Reviews 3

NI

Nick Campbell

I wear glasses every waking moment of the day. To the extent that they can be an extension of my person, they are the closest I can get to acquiring bionics and fulfilling a childhood fantasy of being some sort of cyborg or superhuman. Weaknesses eradicated by the advancement of technology and all of that fantastical philosophical questions that make life interesting for something that is truly boring and can serve the basis for childhood petty insults. When I arrived in Norman for law school, my vision was already mediocre to say the least. After countless hours reading case books and cases on monitors, it was obvious that my vision was struggling again and the search for a doctor who could provide me a decent enough prescription began. Like Indiana Jones looking for the Lost Ark, I started hunting around and stumbled upon Dr. Smith and Classic Vision. That first appointment told me I had found what I was looking for. I’m not a medical person. Biology was on par with English classes for me; a good place for me to doodle, not pay attention. But Dr. Smith would walk me through what was happening with my vision and explain why they were happening, what to expect in the future with my vision, and how to help minimize some of the strain. (Apparently, bionic eyes need lubrication so eye drops are a must.) We spent what was probably an excessive amount of time for him trying to make sure my prescription was correct and that I could see well. It was the type of bedside manner doctors are not known for, because it was wonderful. It wasn’t sterile or generic. It was specific to me and practical. It was advice from someone wanting you to find value in your visit, because he knows you don’t really want to lose your vision. It’s just something that happens to you and you have to deal with it, but that doesn’t mean it has to be unpleasant. It’s a good philosophy he puts into practice, not just espouses. Fortunately, that carries over to the rest of the staff within his office. Each of the lovely ladies running the front, sizing your frames, and helping you pick the special features of your lenses are informative, friendly, and considerate. The phone will ring consistently while you are there, but you won’t feel like you are second to the phone beyond, the moment they take to ask the person on the line to “please hold.” You matter to the entire staff and it shows in how you are treated. If you ask for their honest opinion how you look in the frames you are considering (it’s safe to say many people can use an outsider’s opinion on style and appearance matters), they will tell you yes or no with spirit and honesty. I have had frames recommended to me that cost less than others, because they look better than others for my face and that’s important to me, because it suggests that the dollar isn’t the driving motivator. If you’re going to have fake bionic eyes, they might as well look good right? It’s unfortunate that not all medical visits of some sort aren’t as pleasant, but if you are looking for an optometrist, I completely and whole-heartedly recommend Classic Vision and Dr. Smith for a personal assessment and recommendation of corrective lenses. Be sure to ask questions while there, because they will provide you as much help and care they can, if they know what you are looking for or what concerns you. It’s a safe place where you do not need to worry. Enjoy it.

GE

George Johnson

Based on Google reviews, we chose Classic Vision a year ago. Very disappointed with service provide by staff working the front desk. My children attend OU and have been seen by Dr. Smith for past year and no problems getting their contacts or checkups. I decided to see what they might be able to do or suggest with progressive lens glasses for me. I explained to Teresa about my experience with Lenscrafters where their progressive left much of the glass blurry for me with very small focal points. She assured me she could do better than Lenscrafters. When I asked if the problem was my prescription not the lens and if they ended up the same way, she said that with my insurance, I could exchange them for regular bifocals and the $150ish I paid for the progressives would be credited back. Seemed reasonable, just wished I had gotten it in writing now. Unfortunately, with my prescription the progressive lens from Classic Vision offered the same problems as the Lenscrafters lens. She suggested I wear them for a week or so to get used to them, which is exactly what Lenscrafters salesperson had me do to no avail. That night I tried to drive with them and unless I looked directly through the center of the lens by constantly turning my head, everything was blurry. I took them back the next day and asked they be exchanged for bifocals. Teresa actually seemed bothered after I explained the problem with the lens. She wanted to know if I was an engineer or something. I explained no that I fly airplanes for a living and my vision was important to be clear. She said she knew other pilots who all liked their progressives. I guess everyones eyes arent the same and asked for bifocals instead. After about three weeks I hadnt heard back, so I called and she said they were in. I never got a call from Classic Vision. The bifocals were great with clear vision. When I asked about a refund for the difference, Teresa said the lab didnt show anything on the paperwork. But I asked about our conversation when I first came in and she said I should see her next year and she would offer me a deal or discount. Wow! Lenscrafters was hassle free when I returned the progressive lens to them. I can at least trust them to stand behind their word and product. My family wont be back next year.

CH

Christi Madden

***Update 11/2: About a month ago, I had the experience I described below. Wanted to update my experience with them. I received a phone call from the office manager the day after this happened. She apologized for the situation that arose the day before and was very gracious toward me. By the end of the call we were able to laugh about it and everything has been resolved. Today, I received a phone call from Dr. Smith who was checking in to make sure everything was going well. He is so kind and reminded me that they do want to make sure that folks are receiving the best care possible and reiterated that they were sorry for what had happened. Having worked in a client-oriented profession for many years, I understand how difficult it can be to reach out to folks who you didnt have a stellar interaction with and wanted to note how much I appreciate that extra effort to touch base. If you are looking for a clinician who truly values his patients, Dr. Smith is definitely for you! Dr. Smith is great but his office staff is not very friendly. I was displeased with the quality the lab had done on my lenses and asked that they be fixed. The office manager and another girl went our of their way to prove to me that they were the same as the last lenses that were in it by putting the old ones in and making me try them on. They then proceeded to get the lenses mixed up between the old and the new and I have no idea what I will be picking up when I return to get them next week.have been using Classic Vision for more than ten years and really like Dr. Smith, but I have zero tolerance for people who work in a service profession and bully the clientele.