Category: | Pet Store |
Address: | 1148 Southpark Center, Strongsville, OH 44136, USA |
Phone: | +1 440-846-2277 |
Site: | petlandstrongsville.com |
Rating: | 2.9 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Rachel Thomas
Liars who made my children cry twice. About two weeks ago we went in to adopt a puppy we were interested in, the Puggle to be exact. We met with the dog and an employee, Kayla, for an hour and fell Im love. When we were done we were told to put the dog back to start the adoption process. Right as we walked to the counter to pay for the dog we were told while we were meeting with her a customer called and put a hold on the dog. They said because we were with the dog we had first dibs, but because we put her back as we were told to do they then had the right to her. My children were extremely upset and cried not understanding why we couldnt bring her home. We summed it up to bad luck and continued our search. Earlier this week we were at the mall again and my kids asked to stop in to look at the puppies. Low and behold there was the Puggle! We thought the hold fell through and we could take her home. We decided to play with her again mad talked to their associate Kayla again. While talking to Kayla she made it very obvious she was in love with the dog, referring to herself as "mommy" to the dog. She also told us that she was planning on buying the dog as soon as she moves into her own home. As we walked back into the store with the dog the manager came over and said she was sorry for the inconvenience but she was just adopted over the phone before we got there. Once again, my children were heartbroken. When I heard this for a second time I did not believe them and left the store not saying anything. I was curious if it was again a lie so I called the store about an hour later and was told the dog was available and not on hold. I am extremely disappointed in this company for lying to a family ready to adopt a dog. It is very wrong they are able to let A teenage girl dictate who is able to adopt a dog and to lie about a dog being on hold. The management needs to step up and take care of this situation with their employee who seems to be very selfish when it comes to what she wants. I will be making a call to their corporate office to place a compliment against the store and more specifically Kayla. I will never step foot into that store again and recommend you not to as well!
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A Private User
Absolutely ridiculous! I wanted to do something special for my girlfriend for Christmas, its our first year living together and we dont have any pets. She loves guinea pigs so I thought what better gift than a new and fuzzy little cutie, we ended up buying 2 and everything that comes with them. Over $130.00 out the door. We get them home and everything seems good for about 2 days, next thing we know they are both itching like crazy. I take them to the vet after 3 weeks because its starting to get bad and they give me a perscription for dry skin. $80.00. My girlfriend built the a new cage so we figured we would give them a bath and clip their nails, after we clipped their nails we put them in the bath and cleaned them like we planned than as Im drying our bigger guinea pig I notice what seems to be small parasites crawling around his eyes. So I take them to the vet again, another $40.0 0 for meds to cure them of their running lice. So now from purchase to vet appointments were up and over $250.00. Please do not waste your time or money with this foul place, they refused to give us anything except $30.00 which is nothing considering now we have to change their bedding every night, wash in and out, throw out the food they didnt eat, clean their water bottle, wash everything they touched, and shampoo our couches and floor. Unless you are rich and have no problem with throwing away your money just please stay away. Our poor guinea pigs shouldnt have ever been in that horrible place. I swear, this is hands down the worst purchase Ive ever made. I love our pigs personalities so were gonna endure, but please dont put yourself or your children through this horrible ordeal. Thanx for reading and I hope you find a great place to find a pet for you and yours.
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Mary Sotera
I do what to start off by saying that the young ladies that work here are extremely sweet and very kind. However, they are not properly trained. I was told by a friend of mine that for 10 you can get your birds wings and nails clipped for two years. I wanted to make sure she was correct so i called the store. I did have them on speaker when I called and they were very nice and did say that, that was true. I asked if I could bring my parakeets in and they said yes. So, I brought them in. It took quote a while, which is fine because I dont want them to rush. They also checked in with me a few times to let me know how it was going (which I appreciated ) one of the girls mentioned that one of my females was giving them a hard time. I offered to hold her for them, they declined and said they could do it. When I left the store and walked into the parking lot I looked into the cage at my birds and noticed one of my girls was quote missing all but one tail feather. I called the store and the girl said she wasnt in the room when they clipped her wings and said that she was probably going to lose her tail feathers anyway since birds lose their feather and that she was probably thrashing around in the cage... (she was NOT rude when she said this) birds do moult but her last tail feather was hanging on by a thread and there was dried blood on her skin. Anyone could know that she lost her tail also, there head to have been a mess of feathers. I was not notified that anything had happened to her tail, which upset me. All I ask is that someone please train these girls better. They do have potential. I did not appreciate seeing my birds tail destroyed and blood around the area. Someone knew what happened and didnt speak up.
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denise f
absolutely terrible. i went to petland to test out different breeds before committing to one. im pretty short so i look really young. when i asked if i could see a dog, the girl asked if it was a serious inquiry or if i just wanted to play with it. i said it was serious and she just walked away to get the dog. no go here or okay or anything. she got the dog and started interrogating me about my financial plans. i told her my plans and she walked away without another word. another girl came up not a minute later and kept asking me questions about if i want to fill out financial forms and i said no. then no one came back for a solid 15 minutes as the dog i was with kept biting me and even cutting my hand (i know thats what puppies do, but i figured someone would come by before it escalated that far). workers came by but seeminly ignored me. finally, my friend got a girls attention and she went to get another worker. she came up and i said the dog was a little too crazy. no response. i said shes a bit of a handful. the girl walked away with the dog. i looked at my friend then proceeded to walk out. the girl had her back to me as i said thank you for letting me see the dog and she gave me a nasty look without a word. i have NEVER been so disrespected by some bratty teenage worker who i am probably older than. they just assumed i was playing with the dog without an interest in getting one. those girl workers need to be fired and i am never going to petland again.