Levin Mattress

Reviews 3

PA

Paul Phipps

Their prices are OK. Their showroom is nice. In our situation, however, their after-sale service was pathetic. We bought a $1,700 couch. Within a few weeks our dog had scratched a hole in the seat cushion. Also, the couch was assembled in a slightly crooked way. We called and asked them to send a technician to see how our couch cushion and crooked recliner could be repaired. We offered to pay for all the repairs and were not asking for free service. The tech was scheduled for three weeks later. Thats too long. We waited, the tech came and said he didnt know what to do. He said he would call Levin and ask what they wanted to do. Levin never called us back. We called them three times and were told the manager is working on it. There is nothing to work on, though. We just need a repair person to fix our couch. We are not asking for warranty work. They have ignored us repeatedly and given us false promises.They are simply not interested in helping us one little bit after the sale.

RO

Robert Schiele

John Kline made mattress buying a pleasant experience. During our first visit, he was very patient with us and allowed up to spend as much time as we needed trying different mattresses and getting info on all the different brands and models. There was no high pressure sales and we came back to purchase from Levin Mattress in Solon since we felt the service, selection, quality and price were better than any other store we visited. I high recommend Levin Mattress in Solon.

PA

Paul Zinn

Great customer service and zero pressure. Thanks Vido!