Ashley HomeStore

Reviews 5

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Rick Kennedy

I was on my way to Levin Furniture to purchase a beautiful bedroom set that I saw the day before. I decided to stop at Ashley Furniture to see what they had before I made my purchase at Levin Furniture. I purchased my living room furniture from Ashley Furniture when the store was located on Whipple years ago. When I walked into the new Ashley Furniture I was greeted by Ami. She asked me if there is anything in particular that I was looking for. I told her I was looking for a black bedroom set. Ami showed me where 2 different black bedroom sets were. She said, I’ll let you look these over and if you have any questions just give me a yell. I thought that was really great that I could look over the furniture without a salesperson breathing down my neck or trying to sell you something you really don’t want. My mom, best friend and I started to look over the furniture. The bedroom set that I really liked was really beautiful and well made. The top drawers of the dresser and the chest of drawers were lined with a nice felt bottom and the rest of drawers had a cedar bottom. This bedroom set was much better made than the set I saw at Levin Furniture, plus the nightstands had 3 drawers instead of one. The quality of this bedroom set was so much better than the furniture at Levin Furniture. I told Ami that I really loved this bedroom set that it was priced much higher than the bedroom set at Levin’s. Ami said; let me see what I can do. She went to speak to her manager, Wes. She came back with the price I could not pass up. There were 2 beautiful lamps on the nightstands of the bedroom furniture. I asked her if she could ask Wes to throw in the lamps if I bought the furniture today. She said it was worth a try. Her and Wes came back to speak to me, and Wes told me he couldn’t throw in the lamps because he was already giving me a great deal. And really, he was giving me a great deal without even knowing. He came within $100 of Levin furniture’s price. I definitely was not passing up this deal; much better quality furniture and virtually the same price. I continue to beg Wes to throw in the lamps and he continued to laugh at me. Working with Ami and Wes was a pleasure. Both of them were very professional and have a great sense of humor. I will continue to be a loyal Ashley furniture customer!

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MacKenzie Bissett

My boyfriend and I have been in our home for a little over a year and have slowly been upgrading our furniture. We have been to several places and have never been fully satisfied with the items, prices, or staff. However, we tell all of our friends to go to Ashley Furniture because we LOVE everything about it... the amazing quality of furniture, great prices, and wonderful staff! Erica helped us throughout our time there and is such a SWEETHEART! Even though it is her job, she didnt act like your typical "Sales Associate". Not once did we feel pressured to buy something, nor did she follow us around the whole time telling us about every item. Erica asked us what we were looking for and made it her job to make us happy and not feel pressured to say yes at all. Even when we werent 100% sure if we wanted the table, she didnt sit down with us and tell us why we should buy it. Instead, she joined us in a conversation sharing funny stories and making our experience feel more personal instead of another sale for her paycheck. Erica is not only great at what she does, but her genuine personality is definitely a great addition to the staff! On a side note, we enjoyed seeing what was possibly the manager singing and the rest of the staff laughing with him while we were there.. enjoyable staff=happy customers! We love everything else we have bought from Ashley Homestore, and will continue to buy from there. We are very excited to get our new kitchen island table!

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Brittany McGuire

Very glad this store has opened in this area....... As a longtime resident of the capital city of Ohio, I made other trips to these stores in the past...... This in mind my sales associate Dillon showed extreme professionalism given some things that might of made others uncomfortable and this sold me....... When spoke to him over the phone two days prior, he followed thru with exactly that of what was offered over the phone in person which shows again good customer service...... As for Taylor at the front desk during the paperwork procedures, she was very informative and professional as well..... She also gave good points on decorating with some things I was considering upon my next purchase which will if the price is right be thru this new location....... While my experience may not be that of yours, I would say you need to give this place a serious consideration with an opportunity to furnish a room....... Keep in mind not all things you see online is available to be seen in the showroom, but this does not mean they are not knowledgeable of the products...... This experience tonight will justify a return visit and see if I can achieve my final goal of a new sofa within my available finances which is a tall order to fulfill...... I can say without a doubt they made my new bed not just a possibility but a reality thru a great deal that could not even be thought of in other furniture stores who sells the same bedroom set......

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Kathy Donegan

I originally gave a 5 star review, which the salesman, Corey, did deserve, the staff was helpful through the actual purchasing and picking out part of getting furniture however here I am over a month later and I just now got my couch. Heres why NOT to get furniture from here unless you want a huge run around to actually get it... I purchased the couch on July 30th with the estimated date of arrival being August 20th. I called on the 20th and they said its not available yet but that theres a truck arriving Tuesday and it would probably be in then. So, I call on Tuesday and now the story is that the couch was actually back ordered but is in the showroom in mayfield and should be here with in the next week or so. Another week and a half passes and still no call. I finally call them, again, and I get the same story, it has arrived but at the store in mayfield should be in on Tuesday. After hearing this same story again we decided to call the mayfield store the next morning. In order to get the couch without waiting God knows how long for it, we drove all the way out to mayfield and picked it up ourselves. What great customer service that was by not telling your customer that the item, that was already paid for mind you, was back ordered. Then continuing to say the same story but never call and inform your customer anything at all. I can guarantee you I will never do business with Ashley furniture store again.

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Zachary Miller

My wife and I have been on the hunt for a new dinning room table for the past couple of months and have not been successful in finding "the one". I can say from that experience there are so many places that are on you like white on rice as soon as you enter and wont get off your back until you either buy something or just walk out. Ashley Furniture in Canton was the complete opposite experience which my wife and I loved. They made sure to acknowledge you as a customer when entering the building and let you know that they were available to assist in any way that they could but wanted to give us space to check out the store. After only a few minutes in the store we found exactly what we were looking for in a dinning room table. We worked with Lisa Fowler and Wesley who were incredible. They were not your typical sales person saying whatever they had to in order to get a sale. Instead they were real down to earth human beings who were honestly trying their best to help us find what we were looking for without an ounce of pushiness. This experience has been one of the best experiences we have ever had with a furniture store and we can honestly say you made loyal customers out of us and we will be back for every future purchase we make. Thank you so much Wesley and Lisa for all your help. Quality over quantity always wins in my opinion.

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