Best Buy

Category:	Electronics Store
Address:	2782 Taylor Rd, Reynoldsburg, OH 43068, USA
Phone:	+1 614-863-3442
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Sarah Gutbrod

I placed an online order for store pick up (store# 292) I entered my Best Buy credit card info during online purchase. Once I arrived to the store to pick up my items. I was asked to show Best Buy card and my photo ID. So I did and the gentleman advised that it could not process due to my last name change. Informed the rep that 2 months prior I purchased a microwave at the same Best Buy, store #292 and all my info was the same and microwave purchases was completed once I typed my ss# into card terminal. There was no issue. Now I am being told something opposite 2 months later. I asked to speak with the manager. Rep called manager on headset. The manager must have said no we can not do the sale and wasnt going to come talk to me. The rep then told the manager he thinks he should come talk to me because I wouldnt be happy with a manager not addressing this issue. Manager made it up to service desk and I explained that I purchased an item here a few months ago with no problem, same Best Buy Card (even with my maiden name listed) manager stated I should of done the ethical thing and changed my name which was really rude because no one should be telling anyone how to do there personal business. Manager also states he did not understand my frustration. He also said if my card was signed they can not even ask for an ID to run a sale, and there wouldnt of been an issue. Again putting me down as I was in the wrong. I was poorly treated by manager Jared at Best Buy store #292. Manager did look up my previous sale at store #292 for the microwave and didnt have much to say. I asked him how his store can approve a sale and not the next. He still did not understand my frustration as he stated. Manager Jared at store #292 again put me the CUSTOMRER down again saying the way I was acting was ridiculous. I was calm and quiet but trying to get my point across. However manager Jared at store #292 still did not understand my issues and concerns. I calmly left the store and headed right to the site BBB to express my frustration. This is a very poor way to treat a customer as you do not even care and to even go as far to say you do not understand why I am upset. My next call is to corporate!

Jason Adams

Wow! I wanted to come on here and write about my horrible experience. I am baffled at the amount of bad reviews that this store has received. I guess I should not have been shocked to read them all, considering how horrible of service they gave me and how much money they cost me. Long story short. They sold me an HP 5 months ago. Told me not to buy anti-virus or switch it form my other computer. Supposedly the new Windows 8 had it built in it and needed no extra protection. 3 months into ownership and little browser usage my internet slowly started messing up until 5 days ago when it crashed completely. Took it to OfficeMax they cleaned malware off and recommended me to download anti-virus. I did that computer still ran slow on internet, so they recommended me go back to Best Buy. Best Buy tried to take advantage of me. They wanted $350 for their 3 year GeekSquad, another $150 for backing up data, they would keep it for 3 days, then it still might not work and need to go to HP for 2 weeks! I called OfficeMax back and they said they would help me reset it for the original fee I paid to clean it out, and they recommended that perhaps I called HP directly. By the way that saved me a ton of money. My computer is still warranty with HP. HP logged on for free onto my computer and looked around and found out the last item that needed done was updating the software for my wireless connection. STAY FAR AWAY from the rip-offs of Best Buy! Why wouldnt they offer me the HP warranty referral? Why wouldnt they have suggested the anti-virus from the beginning? They cost me $150 then wanted another $500 and were going to offer me a small discount to compensate for their mistake! They should have corrected it for free.

A Private User

After reading these reviews I can tell you are all overly poor shoppers. Who buys a piece of equipment first without ever doing any research. You would probably demand more money, if you could get it, out of them for the gas you wasted in having to drive back there. In those big signs they have by their cashiers when it comes to cameras you cant leave the store and even return without a restocking fee. My mom and I went to buy a camera for my dad and I told her to hold on while I read the rules on buying a camera. After that I told her to put it back and I wrote down make and model and then bought it for her online for $65 cheaper. So even though I think those rules are stupid, when they are on huge signs all over the front end of the store your stupider for thinking best buy is wal-mart. If you buy something online or receive it as a gift that paper that comes with your delivery tells you, if you want to exchange it, this is what you do. I guess I missed the part on those papers that says you can taking anything back for an exchange without any evidence what so ever that you bought it or received it as a gift from them. They are not going to price match a website either. That price match is for other stores like them wal-mart, kmart, target. Not a website that has no physical store front. Moron. Call Channel 6 I will show them how you cant read a sign that has big letters. Moral of the story dont buy stuff and lose your receipt and read those signs that have words on them. This is the reason why no has found any of your reviews helpful, because they already knew this stuff and your reviews show how stupid you are.

Jay Michaels

WOW... from management down it appears no one listens. It appears that after the phone jockey who has her "Big Girl Britches" on- who after telling her what you want, decides what you want instead and transfers the phone to a place you didnt want. So after being routed around and the phone system getting weaker and weaker to where you cant hear or understand someone, you get to hang up and call back. You get the same phone jockey who was not listening and finally after saying that she might have been something that sounds like a "lucking idiot"... she gets the store manager. The store manager (who said she was the GM, but then later says she is going to speak to the GM about the call), said that I didnt want to speak an instore Geek Squad person. Funny... that is the exact thing that I followed the voice prompts on the phone to the store to do exactly. She continued to challenge me about what I wanted and how to get help. How nice of her... and to lie to me about being the top manager. So she also lies to clients. Thank you for deciding what I want. So when I said I would just file a complaint with the Ohio Attorney General- she said she had to end the call because I was going to sue her. I tried explaining that it not the case it was for consumer protection for businesses that were providing less then stellar customer service. She wouldnt listen, which cemented in my mind that both of them were something that sounds like lucking idiots".