CosmoProf

Reviews 3

CH

Chelle

I recently relocated here from NC. Found out there was a Cosmo on the corner in my new neighborhood. When I walked in one afternoon to see if they carried a wide variety of ethnic hair products, a salesperson greeted me and asked if I needed help. I told her no, I was just browsing. Two minutes later while I was making a phone call and still browsing, the heavyset manager Laura walked up to me and asked for my Cosmo card. I said "why do you need to see my card whats wrong"? She said in the rudest tone, "bcuz if you dont have a card im going to ask you to leave my store thats why I need to see your card right now please!!" "you cannot shop here if your are not a licensend cosmetologist!!" By now...the entire store was quiet and staring at me. I was so humiliated but I never raised my voice at her nor got nasty with her. I preceded to show her my card and asked if she treated all of her patrons like this, she then said..."Ive never seen you before, these are all regulars" referring to the white customers there. I got off the phone and asked why was it necessary for her to talk to me so nasty and she said "im providing you with customer service what do you need"? I told her I needed for her to leave me alone like the first girl did and let me shop. However she proceeded to follow me around the store as if I was trying to steal something. Long story short, I paid for my razors and when I pulled out my card she asked for my Cosmo card number and I also gave her my ID so she could verify my hair license credentials. She wrote down ALL of my ID info and said she recognized me from two other stores. I told her that I had never shopped at those stores bcuz she was insinuating to the other patrons present that I was a shoplifter. By then I had had enough and asked her for the number to the corporate office in Texas. She said "Yes!! You absolutely can have their number im gonna be down there tommrw!" The other salesgirl behind the register gave me their number and I went outside across the parking lot near CVS to call them. I knew that they may never do anything....but I just wanted to let it be known that I was utterly humiliated in this store for no reason at all. 7 minutes into calling them, 3 Middleburg Hts police cars blew down on me asking me was everything ok??!! I was appalled! I told them what had happened and they told me that her version was way different of course, and that they couldnt do anything about either of our stories. How demeaning. Im standing outside in a parking lot surrounded by officers just for walking into a Cosmoprof. I told them my name and address and that I was new here and they assured me that it was a case of mistaken identity and told me to have a good day. I have shopped at Cosmo since I graduated Cosmetology school in 2005. I have NEVER been so outdone in my entire life. And after reading the review left before this one...I now know that the store manager is severely racist. I wanted someone to do something about this and help me fight for whats right soooo badly... Oh my God!!!. But.... the truth is, shes been doing this to whomever she wants with absolutely no reprecussion. I sat on my bed sorely disturbed and disgusted by how I was treated today, but one day....God will repay her for it all. One day. And may He have mercy on her. But judgment is coming. Peace.✌

JI

jiggly puffs

I stopped in this particular CosmoProf on October 23rd at 4:30pm and approached the woman behind the counter, who immediately made me feel uncomfortable that I had even walked in. I asked her if she had any suggestions for me as to which color line I should buy from their store. Rather than attempt to help me, she instead rudely interrupted me and asked me if I had a card with them. I said I didnt have it with me and she then told me very coolly, "You cant shop here". She refused to look my card up in the system, telling me "We cant do that", when in fact at another CosmoProf store, the woman working there looked it up for me no problem. Shortly after this appallingly rude "employee" straight walked away from me, she came back to add that "even if you did have a card, I wouldnt be able to make any suggestions anyway". Um, thanks? I wont mention that the woman at the other store was also more than happy to make suggestions. Is this really the standard of customer service this company sets within their stores? I can hardly believe anyone this insolent can stay employed with any respectable business. Perhaps CosmoProf just isnt respectable.

RA

Rachel Linville

I just moved to the town. I was so excited when I saw there was a cosmoprof so close to home. Everytime I have gone to this location the manager and another lady are so rude to me. Literally had them BOTH roll their eyes at me while I was paying and handed them my sallys employee card. Im gonna drive farther than ever go to this one again.