Mark Sweeney Buick GMC

Reviews 6

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Morgan Holle

I would have given 0 stars if I could. Up until now I have NEVER had an issue when buying a new or used car. I gave Mark Sweeney a chance since we just relocated from Florida and I regret it! We paid full price ($53,800) cash for a 2015 Yukon. I spent all week talking to Jim Davis (sales) trying to talk them down on the price by $300 dollars since the car was overpriced (per Kelly Bluebook). Jim agreed, then the day before the deal said I had to pay full price because someone else was interested in the vehicle. My husband drove from Indy to Mark Sweeney, handed over the check and left. The following day the Yukon was delivered with 11 miles in the gas tank. 11 miles!!!! Barely enough to make it to a local gas station. I called the dealership to verbalize what poor service that is, especially after paying over $53K CASH. Additionally, I asked where the second key was (we were only provided with 1). After no call back from the GM Scott (the owners son) after 5 days I called him and he explained that it is not "standard" to receive 2 keys, nor any gas in the tank upon delivery and perhaps I should have thought to negotiate those two factors into my deal. UNBELIEVABLE!!!! I WILL NEVER GIVE THIS DEALER MY BUSINESS AGAIN. Is this how you treat your customers? Is this how you practice customer service? Scott ended the conversation by telling me that obviously we wont be doing business again and he hung up. Typical nasty used car salesman. Shady!!! Who would think that they would HAVE to negotiate a second key and a tank of gas.... even a half a tank would be nice. Unreal. Buyers beware.

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Ron Anderson

Purchased a 2010 used car from this dealership for around $22k. Problem started on day one. - The tire sensor light came on as I was driving the car home from the lot. - I learned the heated seats didnt work. (The panel to access the heated seats was off when I looked at the car, that should have been a red flag for me). - The sticker on the car window implied it had a 3,000, 3 month warranty on the car. After repeated attempts to resolve the issues with the dealership and my sales man, the response I got was there wasnt a problem when they sold me the car. In addition to the issues, the questions about the warranty were ignored. I guess when your not mean enough you are just blown off. I eventually took the car somewhere else to get the sensor light fixed and found out that "someone" duct taped broken tire sensors to the two right side tires and Im now Im out $392. I understand when you buy a used car, you are buying just that. However, the lack of concern or attempt to resolve the problems I discovered within 3 days of purchasing the car is the reason I give them a poor rating. The was no customer service after the sale. I have purchased many vehicles from Performance in Fairfield and had excellent service. I ventured out this one time because I was looking for this particular car and regret it. The quality of service after the sale is incomparable. I still havent had the heated seats fixed, afraid to find out what that is going to cost me.

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Lesley Parsley

I bought my car last August. I am a snow bird and when it came to helping me tag my car they said I was out of state and I was on my own they couldnt help me. I had just bought a car the year before from Honda and they took care of all of my paper work for my tags. That was the first thing that I was upset about. The second thing is I told them when I bought the car I was going to pay the car off in a year but to put the loan out for 4 years because you never know what the future hold. Well today I call to pay off my car that was financed through Bank of America and find there is a $150 penalty to pay the car off early. You have to make at least 36 regular payments before the late fee goes away. My balance is less then the 36 regular payments and so now I have to pay the late fee. I know your supposed to read the paper work but in my whole like Ive never had a loan with a pre pay penalty. You would think since I told them I was going to pay it off they would not have put me through that bank. I have an 800+ credit score so it was no problem with which lending institution. Now Ive called and left Scott Sweeney and left him a voice mail to call me and of course NO RETURN CALL. Is this the type of company you want to do business with.....I think NOT.

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Alyssa Vanderpool

I have purchased two vehicles from Mark Sweeney and will remain a lifetime customer. Steve Cox and Jesse Robinson defy the stereotype of "car salesman". They were extremely honest, knowledgeable, helpful, kind, and patient. It took me two weeks to finally decide on my purchase and I never once felt uncomfortable. In fact, they encouraged me to take my time for they understood the big decision I was making. They went above and beyond to find the best deal for me and I am positive they will do the same for you. I honestly have never had a better experience and I absolutely LOVE my new Buick Envision. Go ahead, try another dealership, you will not get the same warm feeling that you will receive at Mark Sweeney and you would miss the opportunity to meet Luna. Who is Luna you ask??? I guess you will have to go see and check it out for yourself. Thank you Mark Sweeney Buick, Steve and Jesse.

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Paula Hlovchiec

We were given Scotts name back in 2011 when we were looking for a car. I called him stating that I wasnt going to drive down, that I had a car picked out already with another dealer. If he could beat that price, I would consider coming down. He not only beat the price, he put me in a newer car. My husband and I drove down that day. Scott has gone above and beyond what I would ever expect from a dealership. He along with everyone else at Mark Sweeney has been wonderful. We now have purchased our second Yukon Denali from Scott. We tell all our friends about Scott and your dealership. Our son will be there next year when he would like to purchase a new car. My husband and I know that Scott will be fair and upfront with our son on getting the right car. Our purchase was a 2013 Yukon Denali, the service was wonderful and everyone was was helpful! Thank you, Paula Hlovchiec

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Rachel Robinson

I had great expectations for this place. Ken, my sales guy, while acting like he didnt have high expectations for us buying, still found us a great car, that has been sitting in the back side of the lot. It seemed that most people had forgotten about it. It was a great car, let me take it out on a test drive by myself. He seemed a little more no-haggle, but it was already a great price for it. We sat down, to get some credit check info, but of course it was after 5 so it would take another day to hear something. He did call me the next day, but needed pay stub copies, as my co-signer had only been at his job 5 months. I faxed them over, and then talked to him the next day to find out that he got them and was working on it. And that was the last I heard... Other than that, they were one of the best places I stopped at.

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