Category: | Used Car Dealer |
Address: | 3195 Barber Rd, Barberton, OH 44203, USA |
Phone: | +1 330-753-4444 |
Site: | fredmartinsuperstore.com |
Rating: | 4.1 |
Working: | 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 8AM–6PM 12–6PM |
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CB Z
We will never purchase another vehicle from Fred Martin Superstore in Barberton, OH. Fred Martins service department must employ the most ignorant techs imaginable. After sales support? Toss that out the window if you actually have genuine issues with your purchase. We purchased an 05 Ford Taurus Oct 28, 2014. It had a "minor" matter to correct but they provided us a "gateway" (which Ive come to learn is ILLEGAL for a dealership to do!) that would resolve the matter after signing paperwork. So we came home and did some checking into the Tauruss track record. Overall looked ok I thought, reliability, feedback on the sites checked looked ok. Not great but ok. Biggest gripe seemed to be lower then expected mpg. But we wanted reliability and the Taurus appeared to have it so we decided to make the purchase. In the first 3 weeks of owning this vehicle we had to drive it back to Fred Martin Superstore 6 times for them to address issues that they should have corrected prior to putting the vehicle up for sale. The 5th time it was there they kept it for 3 nights to perform the repairs. The one issue that floored me the most was how their service department did not re-secure the rear seats after removing to detail the car for display on sales grounds. They literally just set them back in. Not a single bolt holding down the seat back nor was the seat bases clipped in. How is this possible? Fred Martin performed a 58 point inspection but there is a noticeable ATF leak under the chassis and you leave a clogged & nasty air filter in the vehicle prior to showing/selling it? (this was not the issue of the codes however) Had to jump start for the initial test drive? All this prior to purchase did not make me comfortable. But the wife had a good feeling about the car and reviews were favorable so paperwork was signed. Driving down to Columbus the day after picking it up and their service department performing their magic touchs a little rain mist hits so turning on the wipers and the frigging driver side wiper blade blows off due to improper installation, followed by the check engine light coming on. Stopped and bought wiper blades and check the engine light codes, and it reports improper fuel mixtures in the 1 and 2 cylinder. WTF? This past weekend the engine started making a horrible squeaking/squelching sound, same one we heard when we test drove it and they "fixed". Wrong. Supposedly they tossed a new serpentine belt on the vehicle to correct. Wrong. Looks like its the tensioner and your mechanics missed that too. Surprise. The gateway was to suppose to correct these problems... A cruise control cable issue where it comes off the throttle body and then sticks/holds the throttle open to upwards of 4k RPM when trying to slow or stop the car at a light. The Intake manifold gasket leaks (this was the cause of ECM codes) and their supposed repair, only to have them re-appear with the same codes... To say Im disgusted with your company is mild. Un-returned phone calls / voice mails dont help satisfy customers. James Clemens in service WILL NOT return calls. Ever. Not until you get ahold of Kirk Flemming who seems to have some pull. Moreover, I think it is your companies lack of business ethics which is hardest to swallow. Upon voicing my issues about your service department, you suggest bringing it back but make much light to point out the many other possibilities that "could be" affecting the "repair" and how I would be responsible for these costs, and diagnostics costs. Which says to me, that even before seeing it a 7th time, youve made a decision that we will be charged for something no matter what.
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Becky Bradford
I have purchased two cars from Fred Martin within the past year and I have to say that both times I received exceptional service. As a single mother recovering from a financially devastating divorce, I didnt think that it was going to be possible for me to get a car. Because of my financial situation, I did not consider myself to be an "ideal customer" and I totally expected to be treated like just another customer with special financing needs who may or may not qualify. Needless to say I was shocked at how warm and welcoming the staff was when I walked into the dealership. Everyone was smiling and eager to help. Mike Blasdel was the salesman that I was so fortunate to work with. He made me feel like a V.I.P. from the moment that we met. He listened intently to me when I was explaining my concerns and my situation. He found me the perfect car with exactly everything that I was looking for and needed and then he and the financing team went to work to "make it happen". I was most impressed with how honest Mike was with me, never once did I have that dreaded car salesman feeling of being taken advantage of just so that he could make a sale. In October of last year I drove off the lot in a 2008 Chrysler 300 and I felt like a Queen. Mike personally called me and followed up with me in the coming weeks and months just to see how I was doing and to say hi. What amazing customer service! I am self employed and travel extensively for work, which meant that I was getting my oil changed almost monthly. Very rarely was I able to make an appointment with the service department, yet they always fit me in and I was never there for more than 45 min. In May I had to drive to Atlanta on business. The day before I left, I got a flat tire and noticed that my brakes were in need of service. I called Mike in a panic and he told me to bring the car up to the dealership. They immediately fit me in, gave me a rental car to drive for the day and proceeded to put on two new tires, replace my brake pads and turn the rotors, as well as fix a problem in the front end that was thankfully still covered under the warranty. My car was ready to be picked up that same evening so that I could leave the next morning on my trip. Truly V.I.P. treatment since there was no time for me to have scheduled an appointment. Last month I was able to trade that car in on a brand new 2013 Chrysler 300 Motown edition that is fully loaded!! This is the first "new car" I have ever owned and I totally doubted that I would be able to obtain financing on my own, but Mike and his team once again "made it happen"! I can honestly say that Mike has become a great friend and I recommend him constantly to anyone that is in the market for a new vehicle. Thank you Mike!!
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Terry Polonsky
First, I have never written a review about a company on the internet before. Second, I would not be writing this review if I didnt feel that it would benefit future prospective buyers at Fred Martins Superstore. But after finding the vehicle I had been searching for listed on their website, I called the store twice during the day to be sure that the vehicle was still available before I went to see it. I called once at 11 AM and was assured that it was still in inventory and told them I would be over later that day to look at it. And then just before leaving to go see it I called again at 7 PM and the person I talked to identified himself as John Martin (It could have been anyone I actually spoke to, but that was the name that I was given and I wrote it down for future reference) and he again assured me the the vehicle was still in inventory and on the lot and I could come see it that same night. I ask him if he was sure I could see it because I lived about an hour away from their location and he assured me I could. So, with checkbook in hand and every intention of purchasing the vehicle I embarked on a 128 mile round trip. Once I got to there, I was informed that the vehicle had actually been sold... THE DAY BEFORE!! As I sat there with the salesman who told me this, I considered that I may have been intentionally hooked into driving 64 miles to the store to purchase the vehicle of my choice that had actually been sold the day before. I can understand them making one mistake about their inventory, but I purposely heeded their verbal caution about calling before I visited to make sure the vehicle was still in inventory because “their inventory changes daily”... and I did call... TWICE to make sure. It may have been a classic case of “bait and switch”, or maybe just TWO cases of inept sales people not understanding how to read their own inventory reports. Or maybe it was one of the dozen sales people I saw in the showroom when I got their, standing around with nothing to do, who was hungry for a sale and figured that if I made the hour drive to get there, they could sell me something... even if it wasnt the vehicle I wanted. Whatever the case, it was surely wasnt good business practice, no matter how you look at it. So, to anyone looking for a vehicle from here TRIPLE CHECK before you make the drive.