Best Buy

Category:	Electronics Store
Address:	3401 Raleigh Rd Pkwy W #5D, Wilson, NC 27896, USA
Phone:	+1 252-206-8789
Site:	stores.bestbuy.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 23

mark [email protected]

Recently visited BestBuy to review laptops & purchase new laptop with Windows 10 Pro. Had a few "unique" Wi-Fi connectivity issues with the initial unit. Returned to the store seeking support from the GEEK Squad. The GEEK Squad worked the issue with me. As a team we decided to exchange the initial laptop for a similar unit. Upon further investigation the next day The GEEK Squad found that the issue with the first machine was caused by a "bundled" software program that was found to not be present when the GEEK Squad performed machine recovery. Went back to the store and exchanged the second laptop for the original machine. BestBuy and the GEEK Squad are just GREAT. My primary reason for shopping at BestBuy is the GREAT customer service and truly outstanding GEEK Squad support, GEEK Squad member for 6 years and BestBuy customer for 15. It is just GREAT to have someone you can easily communicate with like those folks at BestBuy!

Brian Bercury

once again the Best Buy Big Box Store brandin program fails. An HTC phone 9 months old with a 1 year contract but they decide not to carry it. Instead I have to settle for some other brand I do NOT want or pay a huge differential in pricing to get a Samsung brand with comparable features. Not to speak of cases and accessories bought that are now landfill. Sure we will give you a store credit towards something you dont want, or........................... give us more money on something else and we can do it again to you next year. This is why Best Buy is in poor shape financially. They pump and dump product and expect the consumer to support them The worst part is they still have the "discontinued" phone on display to sell. THIS is a corporate problem; the store personnel have to take the hit because corporate has ruined this company........ tore up my rewards card.. Big Fail.

JC James

Just had an awesome experience here with the manager! Came in to purchase a camera for an upcoming trip and left with the most amazing deal on a camera I could only dream of having. The manager was super helpful, very polite, and answered all my questions with great knowledge. Will definitely shop here again and recommend this store to anyone. Also, the associate that rang me out was super friendly and did very well balancing phone calls while ringing me out.

Jeff Garner

The experience here can vary greatly. If you know what you want and where to find it, it generally goes well. If you need help, you may have to wait...a long time. Like many big box retail locations, the knowledge of the staff can vary greatly. I have been given misinformation more than once here. I do not rely on the staff for reliable information when making a purchasing decision. I suggest doing you research before going here to make a purchase.

Kathy Mendoza

Just called to get the status of an item and the lady was completely unwilling to help me. 2 stores had already helped with the information I was asking her and, for reasons I do not understand, she refused to provide me with whether or not an item would be available for purchase... an item that has been out of stock online for weeks and I am trying to find for my son for Christmas!! FIRST AND LAST TIME I EVER contact the Wilson store for Anything!!!!

Carrie H

I went and put a computer on hold with a valid transaction. They knew I would be back to pick it up right after my doctor appt. When I had gotten back with slip in hand for my comp. I had found out that they sold it! I had to drive 2 counties away just to pick up the same computer because the Wilson store sold mine and it was the last one.

DarrenTheShark

This BEST BUY SUCKS!!!!!!!!!!! I TRIED PRICE MATCHING ON Amazon for an iPad mini 4 for $300 and they wouldnt do it!!!!!!!! YOU SAY ONLINE PRICE MATCH GARENTEED!!! LIERS!! THEY ONLY CARE ABOUT MONEY!!! Also they Screwed up my fiancés computer!! Buttholes!!! Dont ever get anything fixed here!! They suck!! Except for one person!

Nathan Hess

I was able to take my 8 year old son in to this best buy and have a great time looking for a tablet for him to purchase with the money that he saved up. The clerk that helped us showed him two in his price range and gave him some plus and minuses for both that helped him settle on his purchase. Great experience.

Mike Chapman

Horrible customer service. Kids got a gift for me as a surprise (with a warranty). They emailed me the receipt (after promising not to), thus spoiling the surprise. Emailed Best Buy multiple times in multiple places - no response. Finally called - all they offered was an apology since the device actually worked.

A Private User

Sometimes the Customer Service is great , but I would not recommend anyone to buy a phone from this store. My HTC Evo with Sprint has had 3 pairs in less than 4months. This is my 3rd phone because it just completely stopped charging. They will not let me trade for another phone unless I pay the retail price.

Wes Fields

Almost all items that I wanted to touch and see were locked away behind there counter. I wanted to get my hands on some Microsoft Surface products but they were locked away because of recent thieves. Friendly people but none offered great detailed help!

Lonnie House

called the store at 10:08 on hold for 8 minutes no one would answer everybody was busy bull crap sorry customer service kept telling me to go online called target spoke with a person right away had what I was looking best buy is a joke

Amber&Zoe Adventures

Worked with Martin, in regards to purchasing a new Laptop. He was extremely helpful and met all my research shopping needs. He assisted me in purchasing a printer as well. The next time I need something from Best Buy, I am going to see Martin.

Shasha Wilkins

Always the best price in laptops... First one I bought was slow so I returned it and was not given a hassle. Very helpful associates. Would always check Best Buy for good priced electronics and even got my cellphone here.

Jon Johnson

The young lady that helped me was awesome! She made recommendations that made sense for me not wanting to overpay for a plan. She made a buying a phone way easier than ever before.

Joseph Patton

Sleep Inn of Smithfield, NC is fantastic It is clean, well appointed, friendly staff, great breakfast, and great price. It is truly HOME when you are away from home!

Don Schroeder

Very good customer service here. I just needed a power cord for my laptop, cause I am out of town and got very good service. Very happy with my experience here...

James Welch

Got a radio installed in my car yesterday and a dash camera. The guy who put it in was really nice and helpful with purchase and placement decisions.

Ray Burke

Lots of good items. Can usually find better prices elsewhere. Not many tablet options but good laptop choices.

Jorge Rodriguez

Good luck on returning a phone just a few days after purchase. The people in customer service are a**es!

rubberducky1100

The employees are always helpful. I make sure I go in at a time that isnt too busy, though. Will return

Smickles

I suggest to get the service plan with most things from here. They break easily and often.

Gordon Cooper

good quality products and the employees explain the products to u before u buy it