Family EyeCare Center

Category:	Eye Care Center
Address:	7500 Ramble Way, Raleigh, NC 27616, USA
Phone:	+1 919-981-4444
Site:	familyeyecarecenternc.com
Rating:	4.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 9AM–2PM Closed

Location

Photos 46

Reviews 13

A Private User

FANTASTIC! I was more than happy with the service I received from Family Eyecare Center. I went to the Raleigh location. I was contact almost immediately after filling out the online appointment request. I was taken for my appointment withouth waiting longer than 5 minutes. The Dr. was very thorough and explained everything to me. When I went to pick out glasses, the guy was VERY patient with me and very attentive. I am picky about glasses and probably tried almost every pair on in the store and he was there the whole time helping me. They had a large variety of glasses with all different prices. They didnt have my prescription in a trial pair on contacts (my prescription is rare), but they called me the next day and kept me in the loop as she ordered them and waited for their arrival. I was surprised by the Christian music playing on the radio, which did not bother me in the least! I was surprised by the cost, it was a bit high to me, but when I questioned the cost, they took me through step by step. It was the last appointment of the night and they did not rush me out, but attended to every need and question as though they had just opened. I will continue to go back!

Lindsey Cooper

I had a great experience here; the online booking was easy, I got to fill out the forms online prior to my appointment, and the costs were outlined and presented to me beforehand in a simple and straightforward manner. My exam went smoothly and was very thorough / comprehensive. I never felt rushed and I felt like the doctor gave me her full attention during my appointment. She was extremely knowledgable and approachable; the front desk staff was super nice when I arrived and during the checkout process. The only issue I have had, at all, is with contacting the office and getting follow-up information. I emailed the front desk staff on three separate occasions, over the course of a month, and never got a reply. I even triple checked to make sure I was emailing the correct address. I called the office to request my prescription and mentioned that all my emails were going unanswered ... the woman on the phone completely brushed me off and told me that they were busy. Other than the email & communication issue, I have received great service here and recommend this facility!

Timothy Abraham

Dr Jeff Handschumacher is top in everything he does, perfect in his work, he listened to me and gave me the best possible solution for my eyes. He does care and what you say matters a great deal to him and you wont leave until he makes sure you are completely satisfied and comfortable. I definitely recommend him to you and I dont have enough words to praise him and give him due credit for the excellent professional doctor he is. The doctor is amazing, 100 per cent honest, 100 per cent conscientious. Gavin is an excellent optician in the Raleigh office. I am always grateful for how excellent he is in his job, perfect, precise. He is also gracious, gentle, patient and willing to work with you in whatever need you might have in your glasses. He has always come through for me and I am grateful for him. Stephanie, his colleague, is a true angel from the Lord and she has been an excellent resource to us.

Senior Oppenheimer

Great place! Prices are typical compared to other offices. Eye exam was thorough. I was offered an alternative to pupil dilation, but it wasn’t a sales pitch. When I mentioned that I would like my prescription sunglasses within a certain amount of time, I received them well within the time constraints and plenty of time if an adjustment was needed. Gavin was terrific at educating me on other’s experiences with prescription sunglasses that I was unaware of. I have been wearing glasses for ~15years. For the longest time, I have accepted subpar service. As I get older, I realize I don’t have to settle. This is the first 100% satisfied experience I have had. Thanks guys!

Devin Harbaugh

Overall a very good experience. I was able to make an appointment online and got in quickly. I was even able to submit my info on their website so I didnt have to fill out forms when I got there. The lady at the front deck wasnt very friendly when I got there so that was a bad start. But everything else was great. The doctor was very nice and answered my questions about my contacts and getting laser surgery. The lady that measured my glasses was very nice and helpful. Although the front desk lady was a sourpuss, everything else was great. I recommend this eye place to anyone who lives in this part of town.

Marie Baldwin

Ive been going here for probably 6 years or longer and have never been disappointed. Janelle is awesome, she has really been instrumental in keeping me and my family going there even though we moved out of town. She always treats me and my family like we are important and that means so much! Dr Handshumacher is an excellent doctor and we just met the new female eye doctor there who was very friendly and super nice!

A Private User

Wonderful Staff and Service! Took my daughter for new glasses and really didnt expect much. The warm friendly greeting and welcoming environment was a pleasant surprise. You can tell when staff enjoys their job and loves what they do. We felt very taken care of...no pressure to buy the most expensive thing in the case. Most impressive attribute, the Christian music playing that blessed me tremendously!

Kyle Wilson

Good But Expensive. High quality staff and doctor performed thorough exams for me. I needed a new contact lens prescription and I received profession care. However I had to pay for it. A lot. Total for the exam, contact lens evaluation and 1 year of contacts was ~ $450 !! Insurance only covered less that half of that. I wish I was aware of the prices before I scheduled an appointment. : (

A Private User

My visit to this office was great. The staff was friendly and were more then happy to help me with any questions I had. Dr. H was also very thorough with examing my eyes. I recommend this practice to any one looking for an eye doctor in the raleigh/rocky mount area. Another plus this office is also a Christian based business.

A Private User

I credit Dr. H with giving me my eyesight back. He has excellent skill and knowledge, which he uses with high tech equipment. He was able to find and diagnosis a problem that others had not. Excellent, friendly, and more than helpful. The world is once again bright, colorful, and in focus!!!!

Aleza Barnes

This is the greatest doctors office they go above and beyond in customer service and really care about there patients. I would recommend them to everyone for your eye care needs. Also Gaven was wonderful and went Out of his way to solve a problem for me, I am now a life long patient.

A Private User

I have been wearing glasses for a while, however, this was my husbands first pair. The entire staff made that experience a pleasant one for him. The prices were reasonable, they accept our insurance and its very close to our home. I would highly recommed this office & Dr. H.

Paige Miles

I am so impressed with the level of service here. I didnt have to wait around, they were courteous and helpful, and gave me honest opinions of how different frames looked. My glasses came in very quickly. Im glad I found an eye doctor I can trust.