T-Mobile

Category:	Cell Phone Store
Address:	805 Patton Ave, Asheville, NC 28806, USA
Phone:	+1 828-281-3229
Site:	t-mobile.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 22

Reviews 13

Mongo Boxer

The last time I was there I unfortunately dealt with Rebekah after she helped a lady that she knew came in after me. She wasted my time and hers all because she didnt want to listen to what my problem was. She instead acted like she magically knew. I didnt want to be rude by telling her how to do her job so I backed away while she played with my phone and helped other customers. She came over to me and told me she got my contacts to load but all of them didnt. I tried telling her again how I tried to fix it but she chose not to listen again. She helped another lady and was rude to me when she talked to me while helping the other lady. She finally told me that my gmail wouldnt sync my contacts. I already knew that since it was my original problem that she chose not to listen to. I watched her offer the previous two ladies a $25 rebate for a special TMobile was running called Isis that came with a free speaker or something, but I wouldnt know because she never offered it to me. Then she talked to the one lady about her tattoos while holding my phone out for me to take. I had to step in front of the tattoo lady to get the box I carried the phone in. As I was leaving she very rudely said, "Youre welcome!" I looked back and couldnt continue being nice to her and said "For what?" So unless youre a female or have tattoos make sure you dont deal with Rebekah! Shes the one who left a good review about her own store! I cant help to call out stupidity when I see it. So if you go to this store you can see it for yourself, just ask for Rebekah. Shes the one that thinks shes smarter than you but if you stand back quietly you can watch the stupid fall out of her mouth. Shes probably the one who has the store hours listed incorrectly today. I doubt they open on Sunday at 1 in the morning!

Charmaine Hativagone

Called recently needing help seeing the NEW phone I got from another store is acting up and person I talked to on the phone did not come off as nice at all. Seemed so quick to just tell me everything and not listen to what i was trying to say. Never been in the store but I know I would not step foot in here if thats how the customer service is!

Kellie Place

I have been a customer for 12+ years and have only visited this store a couple of times, but this time was by far the best. Ryan (mgr) and Kevin Rock! Ryan helped me decide to switch to T-Mobile One and keep my same phone# from another carrier when I added a line to my husbands account. Saving money now! Thanks guys

Jim Glaze

He worse customer service I have everexperienced. Destroyed my tablet, refuses to take responsibility even though there were multiple witnesses. Only reason they got 1 star is because I couldnt give them 5 devils horns

Danny Peck

Its okay. I hate going in here because theres usually a wait, but I end up here from time to time to transfer service between SIM cards or something stupid. They usually get the job done with minimal pain involved.

Ron Pleva

secured my free line for use on my tablet and to my surprise it includes 6GB of data surpassing the 2GB per line on each of my 2 phone lines on my Simple Choice plan.

Bill Smith

I have had consistently good service, though at times the wait is long because others are receiving their excellent attention.

Hope McMinn

Loyal customer for 7 years. Big eyes at this location are great about helping me with any questions or concerns I ever have

David Dick

As cellular stores go, staff and store are adequate. The location makes it tough to access at times.

Michael Slagle

The guy name Adam Issac cook was extremely rude to me. So undecided to go with version

Kenny Yan

The manager Bryan is awesome. All the stuff work there are very friendly.

Tadd Singleton

Verizon can suck it!!