GameStop

Category:	Video Game Store
Address:	1079 Beaver Creek Commons Dr, Apex, NC 27502, USA
Phone:	+1 919-362-9977
Site:	gamestop.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 25

Reviews 12

Luv ToGame

Going to the store is ok, they do their jobs as expected. The chief complaint I have, and ANYONE else Ive spoken to that shops there is they never, ever pick up their phone when you call. That is, unless you continue to call. Ive stood in the store with my cellphone in hand while they were all chatting amongst themselves and called the store. With myself and 1 other customer in the store, they chatted away merrily while the phone rang incessantly behind them. I walked up to the counter with my purchase, two games and two controllers for the PS4, and sat them on the counter. I was asked "Will that be all sir" upon which I replied "That depends on if you are going to answer your phone" as I raised my phone up to show him -Gamestop Apex- being called from my phone. "Oh, sorry about that, we were just swamped from Halo and were taking a moment to relax. Relax? You work in a game store where your job is to sell games and controllers. That includes answering the phone from customers who just might be driving a distance away to get to your store. Its unprofessional and shows a general lack of respect for those who pay your paycheck. Us. The customers. The ones who buy from that store. Unless I absolutely need a game that day, Gamestop has lost my business. Its a shame. When the woman manager ran the store, Olga I believe, it was done right. The phone was answered, the customers tended to and the store neat. This is why online stores are decimating brick and mortar stores.

Jake Castagnero

Best Game Stop on the planet! Even though Game Stop as a company somtimes sucks because of terrible trade in value, the staff at this location are oustanding. I had purchased a Xbox One Stereo headset when it first came out and after about two months, Microsofts cheap quality headset broke. Even though Game Stops warranty is only 30 days, they replaced it for me and then of course 2 more months later it broke again. I went back to Game Stop and they let me know what to do to get a refund from Microsoft and even made of some of the calls for me. Recently, I wanted to purchase one of the Call of Duty: Advanced Warfare consoles at the midnight release and I arrived earlier that day asking if I could pay for it beforehand to make sure I got one. They werent able to because of corporate reasons which I understood, but when I came back later that night to purchase one after work, the last remaining consoles had already been purchased. Therefore, one of the staff gave up his console so that I could buy it. I seriously cannot believe the level of customer service that they supply at this location. The staff is always willing to help and I would never satisfy my nerdy gaming needs anywhere else!

Mary Cosgrove

Hi, I am a 46 year Mom & Gamer. I have been going into this store since it gas opened . Olga ( hope I spelled that right) Store manger has always treated me with the up most respect. Half of the time I go in not knowing all the information i should have on what I want .. But, ALL THE STORE workers can help me with whatever I want!! Take Friday, as an example, I went in ( STORE CRAZZY BUSY) And, Olga took 30 mints with me to make sure I had everything I wanted & needed.. I turned back to pre - order maps for Halo 4 & she had it done the first time cause she was trying to save me an x-tra trip If you are in this AREA I SUGGEST THIS STORE FOR YOU!!! LADY DEATH XBOX PLAYER..

Aras Kabaca

Was unable to find two items in their system that were explicitly listed on their site. After being shown the item on the cell, was still unable to find the item to preorder. Employee had the audacity to ask if I wanted to preorder anything else. Does not actually sell any new games. All games are opened, taken home by employees, and then sold as "new". Sometimes, items are missing from the box or deliberately taken out. Gamestop as a whole seems useful and knowledgeable about games that pay the most for advertising. Its best to order online and ignore this store altogether.

A Private User

The assistant manager at this store is seriously lacking in customer service skills! We bought a pre-owned DS game from the store only to find out after driving all the way home that the game was NOT in the box! We drove all the way back to store and his only response was we can give you your money back? My daughter wanted the game...we did NOT want our money back! He did not offer a store credit or any other type of compensation after I asked. I would not recommend buying ANYTHING from this store.

Bill Thomas

Dealt with the most miserable person in the world named Nikko to trade in some games. Did not make any effort to help and attitude was basically take it or leave it. Not knowledgeable at all either. I thought game stop hired smart tech savvy people. When I left I could see why this guy plays video games all day, because he has no chance of socializing in society or having a relationship with any human being who is not made of plastic. Please Nikko do the world a favor and dont procreate.

Brandon Miracle

Ive been a customer at this location since it opened and have always considered shopping here an enjoyable experience. They have a knowledgeable staff that is in touch with their customers and products. The store itself is easy to find and get to, fairly well-organized, and never dirty or disheveled. Olga is awesome, but really the whole staff is very, very good. Definitely one of my favorite GameStop locations in the Triangle.

Gustavo Armas

I reserved a game online on the web page on 20 bucks and the people Wanted for me to pay 40 because the week "ended" on a Saturday and their prices changed, but if I reserved yesterday I should pay with the price of the day I reserved and not the day I picked it up. This is legit scam and they shouldnt Do that...

Connor Lopp

My brother went to order the expansion pack for Destiny and I was going to get Fifa 15 but he let me know that I could just pre-order Fifa 16 instead of just letting me buy Fifa 15 and waste my money he let me know the new things that were coming out that is Why I WOULD WANT EVERYONE WHO LOVES GAMES TO SHOP HERE

Luke Wade

Prices are reasonable, selection of used games leans more on an abundance of cheap, low end fodder. Service is great, although my last 2 purchases of used games were not functional due to scratches in the disks. Both needed to be replaced with functional versions which they did without question.

Piyush Raj

My wife and kids asked for a new XBOX One and they handed us a preowned without letting us know and we called them the next day they were rude and disrespectful. I will never go to this place and strongly recommend not to go here. The staff here is rude and unethical.

Sifron Benjamin

Pretty good selection of video games, and plenty of used options as well. Staff is helpful at finding what you need or recommending games.