Best Buy

Category:	Electronics Store
Address:	4401 Transit Rd, Buffalo, NY 14221, USA
Phone:	+1 716-633-2157
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 55

Reviews 29

Sean Woods

After spending many hours on line reading to educate myself on stereos I chose the Denon AVR-X3000. I priced them everywhere on line but the "great buys" were refurbs or scratch-N-dent specials and the top shelf real Denon dealers all had the same prices. So I went to best buy after finding out that their prices were the same as the online sellers. I always try to spend my money locally and I knew what I wanted so I just went to the customer service desk to order it. A very nice young lady named Nicole T. helped me with the purchase and I just cant say enough good things about this representative. She looked up the item gave me the price and offered me a great deal on an extended warrantee and told me that shipping to my home was free! I received it in 3 business days. Nicole thank you for all of your help and the time you took to explain everything to me and make my purchase smooth and simple. Respectfully, Sean Woods

scott johnston

I can only speak for the service in the television department. Negative one stars would sum it up. Tried to purchase a tv twice and couldnt get anyone to help me. Wanted to buy a more expensive model tv ($1000-$1200) which i believe is a good chunk of change. Could not get someone to talk to me about the differences between the two i wanted. I was looking to sign up for the best buy card and everything. I shouldnt have to chase someone around to try and beg them to take my money. Espically for something that expensive. I know my measely money wont make or break this company, but you would think making a customer happy would be on their priority list. I got the message loud and clear at this location that this isnt the case. Not sure if its due to being under staffed or just pure apathay. Needless to say i will be going elsewhere where my business is appriciated, or atleast where it looks like it.

Roseanne Burrell

I called to find out if they had a scratch n dent upright freezer in which the girl on the phone had to check their website and then didnt know the difference between a refrigerator w/freezer vs an actual upright freezer... I had to ask her to go look in the store to see what was available! Has the new generation gotten so lazy that they have to look it up online vs walking thru the store they work in to find out what they had in stock?! Uggh. Worst customer service ever. Give me a break.

Saima Parveez

The worst best buy I have ever been the manager mike took the gas stove oven which was on Clarence item back because he decided he dont want to sell the item to us. The sales man was rude passed so much remarks because he had to check the item in the ware house. If best buy continues to hire managers like mike the corporate will loose its customers and also could face legal consequences. I would never recommend any one to shop from Clarence ny best buy until they fire this manager mike

Adam Lyons

This place always has the newest and coolest Electronics gadgets and even has the basics. If you are looking for a laptop or an accessory for your phone, this is the place to go. However, I once bought a phone from here and their maintenance department is horrible. My screen cracked and they flat-out refused to fix it even though I bought the warranty especially for this type of scenario. Do not buy a phone from here. Go to Sprint, T-Mobile, or AT&T.

Patrick Herzog

Staff is complacent and rude. I waited to talk to a sales associate for ten minutes. The associate glazed over me when another customer pushed in front of me to ask a question. Also completely lying that a 3k dollar computer if the only thing that can push high end graphics. I build computers and it runs and 1k. Zero knowledge base.

A Private User

I have bought several items from this Best Buy, including a LCD tv and a new camera. The staff was knowledgeable and the service was quick. The salesman that assisted me with my camera even walked to the front of the store, opened a register lane, and checked me out so I didnt have to wait.

Zack Win

The associates in this Best Buy (Transit Rd. in Clarence) in particular are some of the most helpful I have come across. The store also has a good selection of floor model appliances and electronics to see in person, though not as extensive as some of the larger stores I have been in.

Nick Casalinuovo

Steven with the geek squad is just outstanding. He is always polite and always ready to help even if sometimes I might ask a dumb question. Always nice to know I can count on him and your store thank you.

Ilona Billing

Aside from initially having to wait for associate help, the actual purchase process went very well. The supervisor was great with price matching and arranging the delivery process, etc.

Mike Miller

Helpful staff. Daughter bought a new puter recently, member helped her out without just pointing her at the most expensive one, but by listening to what her needs were and budget.

Dave King

Better customer service than at most Best Buy stores. The Best Buy at the Galleria Mall is bigger but for me this is just a move convenient and pleasant shopping experience.

Tyler Lewis

Customer service is great and there are a wide variety of products. The only problem is that they are often out of stock with a few game titles for the basic gaming systems

Robert Olen

Decent experience. Mall setting, delays in service despite numerous workers available. Bought a tv and sales associate tried to upsell overpriced cables and warranty.

Roy Binbuffalony

The employees at this location were incredible. They were knowledgeable about the products that I asked about and honest regarding my purchase. Kudos!

Mark Toney

Love Best Buy but there are so many things that its hard to find non-native goodies. Still, an awesome place. Just stick to the sales!

Corey Dusel

Maybe I am partial because I am a techy, but this is a great store. Great selection of tech products, and the employees always help.

Nithin Ammananda

Friendly and helpful staff. Well stocked. I was able to find a lot of game peripherals I dont get to touch-and-feel in other stores.

Howie Feller

very quick time to getting product out of the cage and purchasing it... salesperson very friendly... great place.

Phillip Miller

Salesman in the tv section was super helpful. Not overly pushy, of course trying to upsell me but I knew better.

Jason Gordon

Clean store with nice selection. Staff is friendly and knowledgeable. Less crowded than the Galleria location.