NAPA Auto Parts - Genuine Parts Company

Category:	Auto Parts Store
Address:	411 N Midler Ave, Syracuse, NY 13206, USA
Phone:	+1 315-437-7151
Site:	napaonline.com
Rating:	4.1
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–6PM 8AM–5PM

Location

Photos 24

Reviews 27

Francis Kennedy

Your policies suck. Another Napa store gave me a price on an item. I called there because thats where I usually get my stuff. They didnt have 2 of what I needed. So I asked if another store had them, they said yes. I said Im in the city do you have one close to me. He said, Yes the one on North Midler. Ok, thanks. I went there and started shopping, oil, brake pads, and a few other parts. I went to the counter and ask for the struts that the other store said you had. The guy behind the counter said yes. I said great. So as I checked out I asked what the price was on the struts. He gave me a price that was about $8 more per strut. I said you wouldnt honor the price from the other store. He asked which store. I said Marcellus. He said oh thats an independent. I said really, you wouldnt match the price. He said no. So I walked out. You lost a sale about $200. I will never go to the North Midler store again. Staying with Marcellus.

A Private User

This is one store that I know wants nothing more then to help you. The staff and store managers try there best to give the greatest service to there customers. They most have everything you need and if they dont they refer you to where you need to go. They have proved to me many times over that this store is a place I will always go for my part. And to the man in the other comment take into consideration that its the warehouse, everything comes in and out to the other stores from here, thousands of customers a day and at some points they are mobbed with people. Works the same at restaurants they try to do the best at times they are overwhelmed.

Riofightwear1

Every time I go to Napa on Midler Ave I regret it. Sometimes they have what you need but every single time the counter staff is SUPER RUDE. They dont want to help, they get confrontational, and they are just horrible to deal with. Parts availability is so so, a lot of times they have to special order parts so you have to wait a day or two, which is not good but it is what it is. The people who work there are what really wrecks the place though. I dont think Ive ever dealt with anyone who was even remotely pleasant to deal with.

Adam Wildenstein

Napa know nothing. Napa used to be the place to go to find classic engine parts. After spending about two hours with the person behind the counter, I left with half of what I came in for. These corporate stores dont have the knowledge the smaller stores seem to have.

Tom Krankie

Some of the staff arent as knowledgeable as they used to be. Know how to find your parts first. Some of the guys are really good though, just gotta find the right salesperson.

James Ross

Long wait! Saturday mid-day. May I suggest maybe more than 2 employees. I waited for over 30 minutes before I even got to speak to someone. There wasnt even a line!

Jay Boogie

This is a good auto part company big business and I also have a job I like it alot I give them a big thumbs up the people there are friendly and cool

Jen Thompson

Usually has the parts i need and very professional. Lines can be a little long but its worth it. Napas way cheaper then the other auto places.

Michael Michalski

Hours online are listed as being open till 8pm. Not open at 7:45pm when I came here.

piculin ceballos

Un poco lentos .

Al Th9mpson

Need more Customer service people have to wait for service

Jason Hamilton

fast service, clean shop area and a knowledgeable staff!