Bay Harbor Motors

Reviews 5

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Travis khan

Im gonna flat out say that I dont usually write reviews. Ever. Im one of those guys that if Im satisfied, Im usually too lazy to write a proper review...but these guys have done an overhaul on their service and customer relations apparently, and disregard most if not ALL negative reviews prior to this one. I live only a few blocks away, and Im new to biking (relatively), I dont have much experience traveling very far. So this is why I chose to go to Bay Harbor Motors. For the record, I have a 2010 Ninja 250. These guys are AMAZING to say the least. Noelle, the service manager, helped me expediently not only once, but TWICE. It was my first AND second time being there. I got one rear tire put in, and they squeezed me in before the end of the day in what seemed like a 30 minute job because it was pretty damn fast. My luck, I ended up getting a nail the FIRST DAY after the tire was put in, so I bought a new set and was going to have them put in along with some parts (frame sliders, and a new left fairing because I dropped the bike like a usual newbie). Even with green slime in the back tire, this process was fast. I called in after receiving a voicemail that my parts were in (only a few days after ordering may I add) and not only did Noelle give me a 20% discount because she wanted my business, but they also gave me the option to bring my bike in close to the end of the day, for repair to have it ready by the weekend. She quoted me that itd be ready by Sunday approximately, because she was swamped. I totally understood because its April, and everyone is preparing to ride. Not only did she underpromise, but she OVERDELIVERED. My bike was prepared the next day, literally by the end of the day. If I had taken a longer nap, I wouldve missed the opportunity to grab my bike. Thank god I didnt. The frame sliders? Yoshimura. The Fairing? Of course OEM Kawasaki. The service? FANTASTIC. The people who work there really do care about you as a customer, and Ive been to many a BMW dealership to purchase a car and have gotten shittier service. (I drive a 750Li, so theyre bound to treat you well, right?) Anyway, in retrospect, PLEASE give these guys a chance if youre debating on it. Not only will you be impressed, youll come out HAPPIER than when you went in, even without your bike! Youre in good hands. Thanks again Noelle, you will have my business again for future purchases. You and your team have earned it.

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Serafino C L

I dont normally write reviews for anyone but I have to give credit where credit is due. My buddys, family and myself about 7 of us all walked into bay motor and the customer experience was amazing. I had no clue about these jet skis waverunners at all I am truly a beginner at this and so was everyone else I came there with. Eric who is a salesmen there not only broke down all the specs, styles and all important info you want to know about these jet skis but he also answered his phone and text messages about any questions that popped in my head through out the few days of shopping around. This gentlemen was really such a great help and I am very happy I chose this Yamaha. He also gave us great information on where to ride, how to get places and also offered to take us around riding following him.. 5 star customer satisfaction 100%. There was also a gentlemen named Vinny who was an absolute pleasure dealing with. He was able to beat all competitors prices (because I shopped around) and was able to give great deals on accessories as well. He went out of his way to work out some kinks I had on my credit and for that I very much appreciate what he has done. Today I sent my cousin in there to purchase another ski and he is beyond excited and happy on how everything worked out. Within these 3 weeks we all purchased 8 top of the line supercharged ocean monsters!! Thank you guys so much, Ive dealt with so many motorcycle dealers and shady salesmen that I will never shop anywhere else, this place will forever have all my business on all my toys

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Pete Weinman

Its OK to buy a bike on Staten Island again! This dealership has changed. I bought my last two new bikes in Brooklyn due to bad experiences on Staten Island over the years. Truthfully, I only walked into this showroom to see the new bikes fully expecting to go to Brooklyn when the time came to make my purchase. Slim, my salesman, was very knowledgeable and personable but not pushy. He answered my questions, gave me numbers, and did not try one of those "this offer is only good until tomorrow" strategies that we all hate so much. Over several trips to the shop before and after making the purchase (while I waited for the bike to be shipped to the showroom) I got to meet and speak with the new owner, Vincent, his brother, Steve, the parts Manager, John, and another sales guy names Shane. Everyone was friendly and overall, the experience was good. I really like how Vincent has turned this shop around. Even though I am not always the easiest customer to deal with (Vincent will tell you), I found Vincent and Slim professional and courteous at all times. I had some minor concerns and issues along the way - after all, nothing and noone is perfect (nothing worth mentioning) but they were all addressed reasonably and promptly. I am happy to recommend this shop to my fellow Staten Islanders and I honesly say its now OK to shop for your new bike on Staten Island again.

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Nathan Shasho

I have owned and run my own retail business for 45 years. I can tell you within a few minutes if I trust and feel comfortable with a salesman. I had visited several Kawasaki dealerships in Brooklyn and Long Island. My goal was to make a stress free purchase and trade in my bike. None of the dealers met either criteria. Then I discovered Bay Harbor quite by accident. I walked in and met a very nice young man named Slim. He had a quality that I admired. He listened to what I needed to happen without interrupting me with a sales pitch. He made a few trips back and forth to his bosss office negotiating a deal for me. Then his boss came out to meet me. I knew within 60 seconds this was the place I would purchase my bike. This was a guy you immediately felt comfortable with, and for whatever reason you knew he was being entirely honest. He was someone who would do what he said he would do. I felt at home. If Bay Harbor Motors sells the item you are looking for stop in. Ask for Slim and tell him Nathan sent you. I promise you will have a pleasant experience whether you purchase something or not... cheers.

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Anson Byun

Very highly recommended. Worked with Slim, Vincent, and Steve to purchase my first motorcycle. Im very meticulous about details regarding everything, especially when it comes to making large purchases. All three of them patiently walked me through every detail and offered me a very honest, efficient, and professional purchasing experience. Additionally, they work very hard, which I respect a lot - I had to drop by much later than their normal closing hour due to my own job, and their demeanor didnt shift a shade. They remained patient and courteous for the three additional hours I worked with them that night. They beat all three competing offers I already had from other dealerships and gave me a compelling offer to buy on the spot - which I did. Overall greatly satisfied; so much so that Ill be referring all of my family and friends here to help them grow their business even larger - we could use more places staffed and run by good people like Slim, Vincent, and Steve.

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