Barnes & Noble University of Rochester
| Category: | Book Store |
| Address: | 1305 Mt Hope Ave, Rochester, NY 14620, USA |
| Phone: | +1 585-275-4012 |
| Site: | barnesandnoble.com |
| Rating: | 3.7 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
Location
Photos 94
Reviews 39
KI
Kimmarie Scherzi
Worst customer service by miss alex,miss simone and miss susan.After being hung up on by miss alex who I asked to hang on a second whilst I spoke to my other child he RUDELY HUNG UP ON ME.After so many stores are closing in college town rochester ny An Intelligent persons would think that they (U of R Bookstore) would have much better representation in the class of bookstore employees to have some type of communication skills.. For instance alex has very poor communication skills if any atoll, "I AM THE SUPERVISOR OF THE U OF R BOOKSTORE " When asked for his superior he has none. I consider this like a cancer or perhaps a domino effect or Parroting therefore I say that you are effecting the many who do not practice such poor customer service skills and in comparison you are lacking, I then had to be subjected to the rhetoric saga of susan and miss simone who after being told I am a Parent calling in, assumed to presume to call me Miss. This was not conjecture as this is FACTUAL, would it be that the class of people working in the U OF R Bookstore really have a lot to learn because their Customer service skills are Nill and border line abusive. When finally getting in touch with a recorded general manager frank his voice mail said "I will be out of the office until August 8, today is AUGUST 26th.This bookstore gouges the poor students that are forced to buy there. Remember the Customer is KING whether they be, a Mrs., Miss, MS.MR.or Master. The contempt that they harbor at the U OF R for Mrs.seriously will get them nothing. As Financially speaking stores in College Town are closing, there bridge is falling apart, I suggest that you herd in these children in and put them thru some type of training because you are a part of the problem,It is much better to be a part of the Solution which is clear.
TI
Tina Wu
The University Bookstore has most of the books you will need but not all, and like any other university store is overpriced. However they will price match things on amazon. The shelves on the second floor where the textbooks are located may look somewhat sparse at times because of their fluctuating availability. Overall the bottom floor has improved a lot and now had a small cafe that comes off of it. There are some standing desks with outlets and chairs to do work on. The store sells a variety of clothing, stationary, cards, books, etc. as well. It also contains some med/nursing specific medical instruments on the second floor. It even sells university logo hot sauce? Overall a good place to grab something quick if youre in a jam, or want to get some school themed apparel.
AN
Andrea Morris
The WORST customer service I have ever experienced. Got there right before they close at 9 and all the doors were already locked. From the outside of the store, I then watched another customer shop for 10 minutes. It is not right that the store gives special treatment to certain customers. When a sales associate had to unlock the door for the customer shopping inside, she was very rude to me. Dont ever shop here!! Taking my business elsewhere. So disappointed
S
S Grace
Clean, quiet and classic barnes and noble. The cafe attached has a variety of coffee, drinks, and snacks available with plenty of seating. Its a two floor location with a wheelchair accessible elevator to access both floors. There are lots of college memorabilia and items for purchase. Book and periodical selection is limited. School supplies and textbooks are on second floor.
CH
Christopher Tavolazzi
Decent. A solid bookstore with college-esque service (ie many students working what may be their first jobs. Speediness is sometimes lacking, but most everybody is very friendly) A solid choice for school supplies. Their upstairs is very well stocked with textbooks, art supplies, and much more.
JO
John Devoe
This is a very nice location. All Barnes & Noble Cafés are clean, but this one is just homey in a way that lots of coffee shops and cafés simply arent. Whether you want to get some work done, meet up with a friend, or just enjoy a coffee and a book, this is a great location to do that.
MA
Mark McLaughlin
Came here to pick out a few cookbooks. If they dont have something theyll order it and it has reasonable hours. Parking is annoying but thats true with anything in Collegetown
MA
Mallory Akiko Nora Miller
Staff downstairs = super clueless Staff upstairs = Super RUDE!!!!! Four stars for the books and ample reading space but they need to overcome the employee issue
AN
Andrew Woodard
Pretty weak service and selection. It provides the basics of some simple University of Rochester gear or a quick summer read but tends to feel fairly deserted.
JO
Jonathan Ayala
If you think this is a regular Barnes and Noble, you are wrong. This is for University of Rochester students. Still nice place, though. 4 out of 5.
TO
Todd Kelmar
Not as much book selection as a real B&N since its also the University Book Store (textbooks) and they have a large section of University Apparel.
CE
Cederik León De León Acuña
un surtido regular, atención genial y bien ubicado
AN
Andrew Pschirrer
One of the best bangs for your book-buck in town! . . . Compact U of R bookstore, with many changing sales & clearance items ;-)
AL
Alia Souissi
It would be cool if there were more books and less sweatshop made U of R clothes here, but hey...cant win them all.
JE
Jeffrey McCabe
Good spot to grab Starbucks and study or read upstairs. Also includes a nice RIT gift shop for clothing and gear.
IA
Ian Scheil
Nothing special. Mainly the Barnes and Noble / gift shop for U of R. Not really a good selection of books at all.
AD
Adam Emond
Depends on what youre looking for. Recognize that its not a "regular" Barnes and Noble; its for U of R folks.
JO
John Mihalitsas
Smaller selection than most locations but they always have something good and a friendly staff
ER
Eric Richardson
Strangely low selection of books.....more of a university of Rochester merchandise store.
KE
Kerry McLaughlin
The cafe attached is a good place to grab a quick cup of coffee while studying
PA
pablo molina
Great collection of books for University of Rochester, also books in general.
TY
Tyler Mittan
Small selection of books. Overpriced textbooks. Good for UR clothes, though!
CH
Christina Wofford
Very cozy, friendly staff, atmosphere. Its close to my home, convenient.
KA
Kathleen Shedler
Huge store! Took the kids at Christmastime and they loved meeting Santa.
MI
Michael DiCenzo
This place is really cool, its really big and super clean and modern
JO
Joseph Samhammer
Nice store, staff was friendly. Purchased some groovy postcards.
AL
Alin Ponici
Great place to study and have some coffee
DA
Dari Omega
Cool place to buy books. Large selection
KA
Kate Steger
Great place to study and buy new books!
JA
Jason Parker
Its your average Barnes and Noble
JA
Jarett Gardner
Quality bookstore. Great location
RI
Rijul Magu
Friendly staff and good stock.
ZA
Zac Zac
Nice and clean, good service
AN
Angela Goungo
Adult coloring was fun.
CH
Chele Parker
Friendly staff, small.
SA
Sarah mattle
Art section sucks..
M.
M. Iftekhar Tanveer
Great environment
FR
Frank DAmico
Had good stuff.
PH
Phuc Do Hong
Lots of variety
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