PetSmart

Category:	Pet Supply Store
Address:	3425 Amelia Dr, Orchard Park, NY 14127, USA
Phone:	+1 716-825-6212
Site:	petsmart.com
Rating:	4.3
Working:	7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 8AM–6PM

Location

Photos 100

Reviews 23

Julie B

This morning 8 :30 am and I got treated like a teenager late for the exam! Usually i can blow off a bad attitude but when 2 employees gang up on you because u are late its hard not to ask to speak to the store manager. I apologized for being 15 mins late and then get the first snotty slap "your appt was at 8 not 8:15" again i apologize and feel bad.... "Im so sorry I wrote 8:15 in my purse calendar"....her response very snippy was "you should reschedule but we should be able to fit you in" again in a very apologetic voice i say thats fine i will still take today, so she proceeds to slam down the mouse on the desk and let out a big groan....to which i say hey ive been coming here for years and this is the first time i have been late (we had a snowstorm the day before so it was a little slow getting out) and from the back of the room another female groomer says "Mam" .... (which right away raises the hair on the back of my neck and i can hear my heart beating in my ears)...."we all got here on time" IN my head im saying well gold star for you....instead i say im sorry (again) but i dont appreciate being ganged up on. I wont be bringing Abby here anymore. Their loss....i am a darn good tipper! My point to the manager was you never know whats going on in a persons life so if their day is running a little later than usual or they just have an off day dont stand there making them feel like they broke the law or something! These women I got b-slapped by this morning need some sensitivity training or something! Take a chill pill!

Nicky Smith

Honestly, one star is generous. Used to take my dog here to get groomed, but after one too many times of them clipping her nails to the point of bleeding they told me they were not able to handle her and to take her to the vet because there they could give her a sedative. We had also used their boarding services because our vets boarding was full. After she spent 2 short weekends there she messed in her kennel. She is almost 2 years old now, and has been house and kennel trained for almost a year (we got her a few months before she turned 1). Not only was she off her normal schedule, but now she was no longer kennel trained. The only reason I can think that this would happen is because they dont take the dogs outside, but just make them go in their kennel. Our dog is very well trained, and listens incredibly well so someone had to have done something to break her training. This is no way to treat dogs, even if they are just animals, they should be treated humainely, and this simply is not.

A Private User

The groomers were unkind to my dog, they stressed her out, and then refused to cut my dogs hair to my specifications. I will never take my 2 year old flat coated retriever Molly back to get groomed there. I was blamed for upsetting my dog when they were mistreating her, then I was asked to leave. They were too rough with my dog and grabbed her feet and tail wrong when they could clearly see hat she didnt like it. I took my dog home and gave her a haircut myself and it look much better. Dont waste your money here! Their vet office however is a different story. They are professional and care for animals. I was very please with their services. DO NOT take your animals to the grooming salon, you will come away unhappy.

William Best

For Christmas 2015, our family decided to set up a fish tank at home. We visited this store to look around for ideas for decorations and other accessories for the tank. My boys loved pet stores, and this one did not disappoint, there are several types of live animals there to look at and the equipment needed in order to keep them as pets. It was clean and neat. The employees were friendly and helpful.

Kathie Heftka

I love Beth for dog grooming. My last German shepherd I rescued at 20 months old was dog aggressive and didnt like many people. Beth was able to manage her and did a great job keeping her calm. She groomed her for 8 years without any incidents. Now she grooms my 13 month old german shepherd since she was 4 months old and does a fantastic job. She truly loves dogs and knows how to handle them.

Amanda Lohiser

Really nice folks and great selection in the store itself. My only complaint is that the pet hospital staff in the back exude an attitude of being "above" the rest of the petsmart staff and will quickly let you know that they are a separate entity. Dont try asking them any questions!

Megan Shepard

I just spoke to a woman named Christina on the phone. I spoke to her regarding doggie day camp for my beagle mix. She was very informative and helpful. Im very excited to send him there now in a couple weeks while Im working! Shout out to Christina for being personable.

Kyle Hennessy-Snow

I can only vouch for Amanda as a groomer. I have taken my two golden retreivers to her numerous times and they have been groomed very well. They are also happy when I pick them up. I will continue to use PetSmart grooming on Amelia Dr. in Orchard Park.

lana roy

Awesome staff (: been here a couple of times and the people ive asked for help from seem to be very knowledgeable, especially when ive asked about the fish and small animals. Love this store and its not too overpriced either (:

Matt Jordan

Had a great visit at this PetSmart, their knowledgeable staff made shopping a breeze. And the kittens, aww man...the kittens, they just melted my heart from cuteness.

Julie Rothermel

There were many dead fish among the other fish in the tanks. The girl working appeared to be busy talking with another coworker than even asking if we needed help.

Soozie Barren

They have really good sale prices on items that are needed. The workers are always friendly. Its a great place to buy my pets what they need.

Holy Totemic

Always clean, pets welcome, helpful staff. They have also changed supply companies, since finding out the old one was abusive to the animals.

Evan Roden

We leave out dog here whenever we go on vacation. We got our fish there. It is a great place when you need anything pet related.

Aleah Gugliuzza

It is what it is. A corporation pet store. I only go here when Im in a pinch and cant make it to our local pet store.

kathleen mckay

Good prices, friendly people. The doggy daycare makes it loud there but Im not usually in the store too long.

Tony Dillsworth

Has everything you need, store clerks are friendly and helpful. They even clip dog nails very inexpensively.