AutoZone

Category:	Auto Parts Store
Address:	1295 Deer Park Ave, North Babylon, NY 11703, USA
Phone:	+1 631-254-6565
Site:	autozone.com
Rating:	3.3
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8AM–9PM

Location

Photos 32

Reviews 27

Kyra Williams

This review is lengthy but very detailed. Thank you to all who took the time to read it. I arrived at AutoZone in Deer Park around 7:30 pm needing assistance with my car battery. When I walked in there was a line of about 4 people ahead of me and only 2 employees on the registers. When it was my turn I asked for my battery to be tested and to find the right battery for my car using their computer system. When I asked if there was someone able to install it, I was told that they were short staffed and to try again in the morning when there are more employees. I returned the next morning to find one employee already assisting a customer in the parking lot and another working the register. Different employees from last night but still the same amount of staff as the night before. I gave the employee at the register my cars year, make and model to search his system for the correct battery to purchase. According to him, the battery that I selected was out of stock so I went with another one. I asked who was going to install it and he told me the employee that was already outside would help me. I took the battery to my car and told the employee what his coworker said. He became upset and started talking about how his coworker never wants to do extra work. I sat in my car for the next 10 minutes waiting for my battery to be installed. Finally the man who was working the register came outside with a tool kit and another man (not in AutoZone uniform) followed behind him. The un-uniformed man ended up doing the entire removal/installation of the batteries while the employee stood there holding the tool kit. A third employee came outside for a smoke break and happen to notice that the battery was the incorrect size for my car. By this time, the installation was complete. I thanked the un-uniformed man, it was not his fault that the battery was the wrong size. The third employee and I went inside to speak to the other employee about getting the correct battery. After checking the storage racks again, they found that the original battery I wanted was in stock! I was given a full refund and a discount on the correct battery. And this time an employee with actual knowledge of how to install a battery assisted me. By this time, I was already late for work. The employee who caught the error removed and installed the batteries quickly. I thanked him and left. Something that should have taken 20 minutes at the most, took more than an hour. I appreciate the two gentleman that caught the error and were able to correct it but will no longer be doing business at this AutoZone. They really need more staff, period. Preferably staff that know what theyre doing.

John Stewart

Absolutely atrocious service. The old, white, grey haired manager is the most disrespectful, rude, offensive, arrogant, individual to ever work in the service industry. Ive gone to this AutoZone before and Ive seen him get into loud, verbal altercations with customers. Hes extremely immature for a man who appears to be in his seventies. How horrible is this establishment that its managers cannot display the most basic level of maturity? Even the other employees make comments about how bad he is. Its awful that a woman, or any non-mechanic for that matter, must be spoken to in such a condescending manner from a manager. In the end, I know now to never return here again. I prefer Pep Boys or any other parts store.

SxMxKillSwitch

I only come here when i cant make it to advance auto parts Honestly i only come to this location as a last result. The staff is always rude and unhelpful, and thats when they are willing to speak to me. I often have to wait for them to finish lengthy personal conversations before they are willing to acknowledge my presence (im 6ft 290lbs). There has been many times where the person helping me has just flat out said "i have no idea" on how to help me, and they pull out their phone and look up how to solve the issue. Stay away if you can.

Justin Dee

8/16/2015 Called this morning to check prices on drums - customer service rep (Charlie) would pick up phone and hang-up on me repeatedly instead of answering phone obviously because he was too bothered. Called 9 times before someone eventually answered, just so I could get their name. Very sad and unprofessional.

Austin Torre

4 employees standing around,kept me waiting on line only one employee at check out.walked out without buying ,if they dont care about customer, I go some where else!!!

Hazem Amer

The slowest service out of any parts store. Employees dont care. Go some where else and dont waste ur time

goatsnstangs

Worst service,rude uneducated employees and Im telling everyone I know to go elsewhere.

Lloyd Jenkins

The service is not as good as it needs to be . some personnel not knowledgeable.

Nicholas Lopez

Store is well stocked. Sometimes the wait can be a little long to be serviced

Stephanie Viela

Sometimes busy and have to wait in line but the staff there is amazing.

Kay Erell

The girl that works there is very rude... Customer service is lacking