PetSmart

Category:	Pet Supply Store
Address:	3050 Middle Country Rd, Nesconset, NY 11767, USA
Phone:	+1 631-265-7010
Site:	petsmart.com
Rating:	3.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 100

Reviews 15

David Figueiredo

First lets start off with the fact that it was terrible to even make sure there was an appt we had called the night before to make the appt and they said we were all set when we call the next day to confirm they say there is no appt and we were then abruptly transferred to the grooming salon for no reason and then when we called back there was magically an appointment (however this is after an hour long conversation with 5 different people. Then we left our dog at doggie hotel at PetSmart Lake Grove#2104. I was absolutely disgusted with how I was treated and my dog was treated. I was lied to about what charges I was responsible for, and was lied to about how was dog was treated and where he was and when I discovered this I was lied to again about what had happened to him while he was left there. Then I was expected to pay for a charge that I had specifically asked about if I was going to be charged and was told "no" that the Company was responsible for that charge. I was also not informed about anything while was dog was boarded. I was under the impression that he would get to pay with other dogs like I asked at the puppy playtime and was informed that he was in a crate the entire time he was there after he was injured while in your care. His injury was then blamed on us that he had come into the doggie hotel with the injury when he certainly did not and when this was explained to the employees they preceded to say that we had brought him in with the injury and that it had not occurred while in their care. Again I am truly disgusted by how my dog was treated while in your care and at how disrespectful the staff was when communicating with us.

Zachary Adler

The people are nice but they dont have any accurate information on there pets. I but a guinea pig there it was sick it started sneezing on the first day it died within 2 weeks all their pets are sick I wouldnt get a guinea pig there if I were to suggest a place I would suggest Magic Isle in Centereach they are a little more pricey on there baby guinea pigs there have accurate information and they breed and take care of there own as well. Also at Petsmart they keep multiple male leopard geckos in one container and they all a regenerated tails I told one of the employees they couldnt fix it I was trying to help them. Also I saw a Vetenarian carry a dead mouse to her car to be honest I dont think they have the proper experience to to help the animals there I wouldnt go there if I were you.

A Private User

Grooming Area=HORRIBLE CUSTOMER SERVICE!! My husband went to drop our dog off and the lady was terrible, she was rude, sighed as if it was a hassle to help him, rudely asked if he had called first (which we did, and made an appointment), then she tried to get someone else to help. We wanted to get the same package that we always get, but she very RUDELY advised us that they dont have that package and basically forced us into getting the more expensive package. She wasnt dressed like the other groomers there, she was dressed as if she was a manager. That will be the last time we take our dog there. We are going to spend money and we shouldnt be treated like crap in doing so. VERY DISAPPOINTED!

A Private User

DO NOT BUY FISH FROM THEM!!!!!! I brought Goldfish,Black Moor goldfish & catfish a few days ago to add to my bigger & now their dead whatever they had effected my fish i already had. I tried saving my other fish but it was to late those die 2 hours later try explaning to your godson were all the fish went when he just saw then over 24hrs ago. never buying fish from here again. ill have to find a local petshop to buy my fish new fish. But PLEASE FOR THE LOVE OF GOD TAKE CARE OF YOUR FISH & im not the only who got sick fish my friends got fish from here and their only last a week.

Danielle M. Sequino

Had a good shopping experience. They had to get a fax from my vet to pick up prescription diet food I need for my dog. They unfortunately did not have all the food I needed. Dry food was a bit more pricey than my bets office. But I have to await the wet food to become available to me hopefully within a few days. Pretty good customer service. They also did not have the fish water filters in stock I needed either. Need to be more on top of their orders. But otherwise good on customer service.

Arpan Chatterjee

The store is good, but stay away from the grooming salon. Looks like they are really not bothered about my dogs, they smell good when they come out but either the ears are not cleaned or the belly is dirty. I mean why would I pay you $25 if you cannot clean the ears, when you say that ear cleaning is included in the grooming? Never had an issue with other petsmart grooming salons in other cities/state.

Michael Bourgoin

The store itself is pretty good, but the puppy class we attended did not go well. Instead of trying to help our dog they simply dismissed him and told us to take him elsewhere. The same was true when we tried their grooming. The store is ok, but i would try local shops for their services to get a better product at a similar price point.

Spiro Kartsonis

I dont know why there bad reviews on this site. I found this Pet Smart very helpful, the dog trainer Karen does a great job and you can tell shes and animal lover, she has helped train our bull mastiff into a very obedient dog. As for the grooming area they are always very helpful and polite. We even use there veterinary services.

Linda Harris

Horrible dog training experience. I had the impression Karen was reading a script, and all dogs are alike. Does she even like dogs? Stop spraying dogs with a spray bottle. After they swiped the credit card they lost all sincerity. I found a great private dog trainer.

ashley marie

Took my dog here to be washed and she came out with as much if not more dander than when we brought her in. It was terrible, it looked like she had dandruff! Will certainly not be returning here, not worth the money at all.

Maddy Goss

We take our puppies to dog class here, the trainers are great. They know a lot about the small animals they sell unlike petco. We love the vet here and we use the groomer too. Everyone is very nice and happy to help.

Jill Tomasula

**HORRIBLE - DO NOT LEAVE YOUR DOG HERE!!!!!*** MY GRANDMOTHER JUST GOT HER DOG FROM THE WEEKEND AND HIS PAWS ARE RIPPED APART, THEY LEFT HIM ON "ROUGH CON CRET" - PER THE PEOPLE THAT WORK THERE!!!! DISGUSTING STORE

Brian B

Ok stuff in stock. A little mich on price. Nice staff. But do to poor shelving an unprotected light buld shattered at l our feet spraying me and my kids with glass while we were looking at items close by.

James Reilly

Very friendly and helpful employees, looked in two extra places for what I wanted. Has pet hotel, vet, and grooming on site.

Eissa Ahmad

Nice and clean! Nice to see that they have adoption events on weekends