The Home Depot

Category:	Home Improvement Store
Address:	68 E Thompson Pl, Monticello, NY 12701, USA
Phone:	+1 845-794-2498
Site:	homedepot.com
Rating:	3.8
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 29

Jeff Siegel

Went shopping for a bbq grill on May 28, 2017. found a nexgrill that was on sale but could not find one that was on display only one in a box. after waiting for about 45 minutes and having associates called 3x we finally decided to purchase the grill. paid for it and was told that it would be put together at no charge if we wanted to wait a week. We said thank and chose to wait. I went to the store on June 3, 2017. The associate could not find the grill in the will call area. Now we are looking all over the store for a grill that was paid for, supposedly put together and could not find. So we go outside in the rain to look at all of the grills and low and behold, the grill was outside with the other 50 grills to be sold. Ours was the only one that was not the same as all of the others. we are now both soaking wet. the associate says I will just help you put it in your truck so you do not have to wait for another person. we go to lift the grill in the truck and wheels fall off. they were not even bolted on, then the entire top of the grill comes off of the base. nothing on the grill was screwed or bolted together. Now I leave it there as was told that I would be called on Sunday as they would have someone in the store correct the problem. I get a call on Monday June 5, 2017 in the morning about 9am. they ask me whats up with the grill and why have I not come to pick it up? I again explain the entire situation and was told that I would be called back by noon. Tuesday, June 6, 2017, I call HD at 9am explain the situation to two different people being that one passed me off to the next and so on. the third person then says that the grill is ready and put together. So I asked why did someone not call me as they said they would. The dumb ass responds, they would have eventually gotten around to it. I will now go to Home Depot to pick up the grill. fingers crossed that its all together and will actually work when I get it home and connect the gas. If you have to shop at Home Depot in Monticello, be prepared for not great service, half the time having to find what you are looking for on your own because half of the staff does not know where it is. I do not usually write reviews and I do shop at other Home Depot on the east coast, and I only find that in Monticello is where the service is less than terrible.

A Private User

My husband purchased a chainsaw the other day from the Monticello Home Depot. When I started to unpack it, I noticed that there was alot of extra clear tape on the box. When I removed the saw from the package, it was beyond obvious that it had been used and returned. The chain and safety plate at the tip were gunked up with oil and sawdust, the body was covered in dirt and someone had filled it with bar oil (they are supposed to come empty). I called the Monticello store and after waiting on hold for 10 minutes, I was transferred to the Garden Center, where I was told to bring it back because "someone must have returned it." Do they not check items when they are returned before re-stocking them on the shelves? If that is the case, then why not just call the place "Rental Depot" if all you have to do is buy a tool, use it, and then return it for a refund? Really ridiculous considering it is in by no means a busy store - ever - yet there are always plenty of "associates" milling about doing nothing. I guess with their heavy burden of walking around and talking to their buddies, no one has time to check the returned items to see if they are restocking a used tool for sale as NEW. Thanks alot....another waste of time and fuel to drive 40 minutes round trip to the store, deal with the unprofessional customer service people and probably be accused of using the darn thing myself!

Kate Hyden

we wanted to buy a large quantity of tile that is in Stock but there wasnt enough at the store. Because its an in stock item that made it difficult to ensure we could get what we needed without it going back on the shelf when it came in. But the HD rep Arnie did his best to help and by the time we got home we had a message that we can pickup our order at the service desk. Arnie is the best!

Kai Hitawari

Excelente el servicio como en todas sus sucursales, encontré lo que necesitaba y lo mejor de todo... tiene internet!! xD jajaja I<3NY

Bernie Cavis

The Monticello HomeDepot has not idea about customer service. Rick in flooring is rude and argumentative. Eileen in blinds could care less. I was prepared to spend $1,000 and walked out.

Connie Faust

We had bought a kitchen faucet the nite before and it did not match up with the hoses on ours. So we tried to match up lines, had nothing to match.l look

A Private User

These guys are great. The staff is knowledgeable and helpful and they have everything Ive ever gone in there for.

Nicholas Cavis

Ive been to Home Depot in many states and by far this Home Depot is the worst of all of them very rude people!

Nimrod Ordonez

This place is terrible I been there like 3 times because there is not Lowes near.

Brian Mendoza

Its Home Depot. Not much more to offer. Staff are always friendly and helpful.

Joseph Nally

Female employee graciously helped me load my truck with 1000 lbs. of stone!

Doug White

Way too crowded and didnt have the merchandise I was looking for.