Glendale Florist

Category:	Florist
Address:	68-45 Myrtle Ave, Glendale, NY 11385, USA
Phone:	+1 718-821-4100
Site:	glendaleflorist.net
Rating:	4.2
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–4PM

Location

Photos 34

Reviews 5

Lauren Buglino

I have used Glendale Florist for many years now, whether it be for funeral arrangements or sending flowers to someone for their birthday. Their arrangements are extremely beautiful, however their customer service (or lack there of) leaves a lot to be desired. I placed an order on their website on a Sunday evening for flowers to be sent on a Wednesday for a 30th birthday surprise. I added in a mylar balloon to go along with the arrangement. This arrangement was to be delivered to the recipients place of employment on her actual birthday, which was Wednesday. Sounds easy enough right? Well not really... The arrangement was delivered on Monday, 2 days before her actual birthday, thus ruining the surprise of receiving flowers at work on her actual birthday. Also left out was the balloon. I called Glendale Florist to ask what had happened and I could not have spoken to anyone ruder than the woman whom answered the phone. First, she attempted to minimize the issue telling me that it was "human error" and "I dont really know what answer you are looking for". I then said I wanted the balloon to be credited since it was not delivered to which she responded "ok, so you want $3 credited???" Actually, it was $5 and yes, I do want it credited. I then proceeded to say that I paid a lot for these flowers and for them to not be delivered on the persons birthday when the order clearly stated the date was not acceptable. She then responded with "So, you paid $32.95????". Actually, it was $51. So basically she was trying to say "well, who cares, because you did not pay a lot". How unprofessional for a business to act to a customer. There was no accountability or responsibility accepted for this mistake. I was told they can send another arrangement on the correct date, but really what is the point? The recipient received the flowers already. I guess this business would rather be nasty and rude to the customers rather than accept responsibility for a mistake they made. All in all, this is extremely disappointing. This florist needs a re-training in customer service before they lose all their customers.

Karen Northrup

I ordered a plant on Sunday morning for a wake that was the following Tuesday afternoon and I was told that it would not be a problem. The lady that answered the phone was very nice but totally disorganized. I told her the name of the deceased and she proceeded to mention a different name. I corrected her and she apologized. Ok, I let that go... I get to the wake and after 3 hours of being there my plant never made it. I called the florist and was told oh it is on the way (a little too late since it was over) I said that it was unacceptable and she said well we are short staffed and very busy? Why didnt you mention that when I placed the order????? Horrible experience.

Rocco Riccardi

Ive been coming to Glendale florist for years. The service is always exceptional and the flowers are beautiful. Its a great place to go if you need a bouquet for your significant other. Just tell them how much you want to spend and theyll hook you up.I highly recommend them. Theyre the real deal. This beautiful bouquet was only $10

John & Frank Auto

I went to Glendale florist for flowers for a wake, they did a beautiful job on the arrangements. many family members have also gone in the past and they have yet to let us down. will definitely be going back again

Conta Drive

Gooed