Horse & Rider

Reviews 10

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shonny slightam

Terrible customer service. This is no Whinnies and Knickers who would custom order Halloween horses or any model My heart desired. When asked about sales horses on the shelves they refused to sell me one. The worst experience was when a good friend of mine purchased a new model from there for me as a present. Unfortunately he was a duplicate, so I went to return him. I was accused of swapping tags and not purchasing this model from the store. I was treated like s thief, and not allowed to exchange him for a model i did not have or even given a store credit. As a member of law enforcement I waa highly embarrassed and mortified!!why have models out and refuse to sell them? Why refuse a return which clearly has your sales label on him? Why was i given a total attitude when inquiring about ordering a special edition??? Staff are snotty, unprofessional and lazy. They do not even try to order decent models or slecial models from Breyer. Whinnies and Knickers in Newburgh could always order special models. Wth??? Rude, incompetent and unpleasant to deal with. Do not want to issue returns, and will snicker and talk about customers within earshot. Not professional!!!!!will never shop there again, unless they change and make things right. For a $50 gift i sold on ebay taking a loss. A gift certificate to ur store for the foiled again model i lost could rectify the situation. Otgerwise, i will advise friends not to shop with you, and will report u to Breyer and the BBB for not honoring your own return policy. In the meantime, does anyone know where whinnies and knickers relocated???? Loved them! Be careful when shopping at this store, not honorable people at all!!!! Thank you!!!

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rachel skyhill

Ive been going here since they were in bloomingburg, more now then ever as Ive started riding again (almost 10 years riding total) and I havent been happy since they moved. Ive never been asked if I needed help even standing in front of someone looking for my size etc and still not asked! Ive asked for help as well and basically got ignored. I took a few friends there a few different times and all those times they commented on how the service was not very helpful. i was walking around today looking for another pair of riding pants and saw that 85%-90% of them were $100+! I will not be going back and shopping elsewhere.

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Alexandra L

Two floors of everything you need for you and your horses! Experienced horse people own & work there, so youll get a professional answer or recommendation! They carry all the best quality items at a great price. I love their consignment area.... Now its the whole upper floor! Classy place. Worth the trip from anywhere.

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A Private User

I Just Love This Place. The hospitality is wonderful. The inventory is great. If they dont have it, they will search all over to get it, and they do. They go above and beyond - and - the prices and very reasonable. I will certainly keep coming back. Susan

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kath blume

What a wonderful place. Had everything i needed for showing and every day needs.. The staff was very helpful and knowledge and i loved the dog chi chi ..

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Shirley Scisco

Absolutely love this place deals are dangerously cheap!.. Im addicted and I cant stop buying things!

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Nott Myname

Staff helped me find a speciality item for my granddaughter that no one else carried. Thanks!

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The Pony Paddock

They have moved to a BIGGER AND BETTER location.... 1418 RT 302 BULLVILLE NY 10915

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Raven Atria

Always super helpful and we always find everything we need. Great one stop shop.

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Lou DeFeo

Best shop in nys!

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