Buffalo Harley-Davidson

Category:	Harley-Davidson Dealer
Address:	4220 Bailey Ave, Amherst, NY 14226, USA
Phone:	+1 716-832-7159
Site:	buffaloharley.com
Rating:	3.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 100

Reviews 16

A Private User

I didnt think it was possible, but despite representing the iconic name of Harley Davidson, the sevice staff at this particular location (4220 Bailey Ave. Buffalo NY 14226) is doing thier best to NOT live up to the Harley standards we have all expected. I have heard horror stories about this location, and sought out personally to disprove them. Sadly...the stories are true. I dropped off my 883 to have it checked out, it was running very rough and backfiring. I was told to check back in two weeks. I stopped in to see how things were going a week later, my bike had not even been moved in that time. I understand it being extremely busy with the nice weather so I went home and called them to find out the story. The said "were looking at it now ". They called me back to tell me it doesnt even start, and it will take another two weeks. I stated to them it started before I took it to them (because it did). I picked it up the next day, the starter had been removed and disassembled. They handed it to me in a box and walked away...no explaination at all, not even a "sorry". My friend, who stands by Gowanda Harley said "told you so" . At least they didnt charge me, but it definitely cost them another Harley family as a customer.

John Kage

Years ago, I helped my friend truck his Sportster to Buffalo HD for service. Fresh out of the Army, he was looking to have it repaired and trade-in. While waiting for a quote, we engaged the owner in conversation and asked about the used bikes that were on the 2nd floor. He crossed his arms, sneered and mockingly replied in a little girls voice "Do we have bikes on the 2nd flooooor!" Im looking at my friend like what did we do to set this guy off? Absolutely nothing. Is this guy really the owner? Im thinking, what would drive a business owner to be so obnoxious and condescending to a customer? Had he showed the used inventory he likely would have made a sale that day. We walked out, shared our story with our rider group and learned that this behavior was par for the course for this guy. We were told yeah, he can be like that. Vowed never to set foot in Buffalo Harley Davidson again. Time passes, businesses change hands, but I never forgot that moment. . Recently an out-of-town friend wanted a recommendation for some service work. I told him anywhere but Buffalo HD.

Evelyn Tyson

I have been in there several times mostly to look around and purchase motorclothing or merchandise. Went in over the weekend to look at purchasing one of their used motorcycles. We couldnt take a test ride until the weekend because of their insurance requirements. Came back on Saturday morning. Took one bike on a test ride. Got back tot he dealer, we were interested in buying. We had the cash so no financing was necessary. My husband wanted to talk price, bike needed new tires. The Salesman said flat out he wasnt going to put any more money into the bike, plus he didnt want to sell to someone who lived out of state because he wouldnt gain a customer. Needless to say, we walked from the deal. We also let him know that we were planning on bringing a big group up in the next mouth and would take them to the dealer, but after his attitude, we arent going to be doing that. So the dealer just lost out on about $2000 in retail sales because of one person and lost out on my family and friends living in the area to purchase anything more from the dealer.

Cheryl Vanacore

Worst dealership in the U.S. Dont go there unless you want to get taken advantage of. Terrible customer services and certain staff are nothing but liars. The parts department worker was the most deceitful man I have ever dealt with. His knowledge was awful and after HE ordered the wrong parts, refused to give me my money back. Never mentioned their "no cash refund" until after the transaction was complete. I have never been ripped off so badly in my life. At this point I would rather give up riding then have to deal with Buffalo Harley Davidson again.

Gary Redcliffe

The staff were very pleasant - nice selection and variety of models - loved the old bikes on display! Poker chips are $3 US, so up there in price, but shirts are standard $32 US. Some stellar deals on bikes as well - too bad I didnt have enough space to throw another bike on the back of my tour kit!

Rachel Maguire

Had a father daughter day with my dad he had to stop at the store to pick up a part for his bike. I have had experience with the OP store and I am pleased to say that I had very positive experience with this store too. Ended up leaving the store with gift cards and shirts for my family in Alabama!

David Pyc

Been dealing with the Orchard Park store now for the past 10 years , bought 2 bikes from them. You cant beat the good service from Geoff the service manager .Very clean store, good people working there and so far I have no complaints with them . I continue to be a happy customer.

Mike & Christine Vallone

Called to trade in a bike and I was told hes in the business of taking bikes off the floor instead of taking bikes in....could care less about my deal and put me on hold 3 times to take customers at the counter. If you are looking for a bike people go somewhere else.

Crash Cager

The sales staff was friendly and helpful even though I didnt buy anything. Then, I had an issue with my non-Harley bike when I went to leave and the service department took the time to get me back on the road. They were all amazing.

Monty T

Battery issue forced us to stop in Buffalo area Geoff and team Jumped on getting this issue resolved quickly and the staff was very friendly to work with. This was very refreshing experience. Thank -You to all involved

Russell Harrington

Made my first purchase through them, the staff welcomed me immediately, walked me around discussing the bikes until the owner finished up with another customer. Great, friendly service, will return.

thomas kuntez

Staff is very knowledgeable, and was willing to send a part up from there sister store Southtowns Buffalo Harley. Convent, and wouldnt go any where else . :)

David Markowski

Everything is great here staff is fantastic I purchased two bikes here wouldnt go anywhere else. Free winter storage how can you go wrong.

Jer Lewis

Walked in last week to look at a bike, the first thing I was asked was, "How is your credit?" Need I say more?

Johnny Herrera

Just an amazing Harley Davidson dealer with a bit of nostalgic museum touch. The staff was very attentive.

Fridmann Katie

I love going to HD shop its always clean people are helpful and always have new stuff!!