Cold Stone Creamery

Reviews 51

NJ

NJMAC

Although my family have been a long time customers here for years here. Recently their has been a change in service. Its always a different staff(weekly). Although I ask for the shake on the menu. Its never made correctly, I have to tell them what ingredients go inside! Every coldstone has the same menu, and everyone makes the shakes the same EXCEPT this one. I was told by the staff they no longer have a drink ingredient list and have to guess what goes inside. Or their incorrectly trained by someone whom was also never taught that cake goes in the cake batter n shake. Management sucks at training staff or theyre are purposely cutting corners by omitting items and charging you the same price.

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SA

Safa Johnson

I went there with my husband after a long day at work it wasnt that crowded but there was a line of about 4 I thought to myself why is there only 1 person working only to find out that the other person was in the back on her phone the employee Andre was very helpful he got the line down with a smile the ice cream was delicious and I was satisfied keep Andre Cold Stone I have been going there for years and its very rare to get the same person twice hope to see and be serviced by him again

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PA

Patricia Hughes

Horrible service. 12 people in line 1 person working, after 10 minutes in line here comes another person and 5 minutes later a 3rd person while people are still coming in. I finally placed my order, and was not told until she mixed the items together, that there was no more graham cracker crust, which pretty much makes the dish, with an all well attitude. Horrible, Horrible, Horrible. Not a happy customer. Will not return...

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NA

Natalie Interiano

Terrible service had to wait atleast 30 minutes just to get someones attencion then another 15 minutes to get my ice cream and when this girl got to make my last order all the other ice cream was melted just to come home and find a hair in my ice cream that is disgusting the place is very dirty too. Never again will i return here it dosent even deserve a one star

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WI

Wicked Beauty

I love cold stone but it irritates me at this particular branch that I have ordered 5 custom cakes from them a week or sometimes 3 days in advance, I go to pick it up and they cant find my information which means my cakes were not made. Of course they took the money out of my account and then I have to wait hours for it to get done smh

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JO

john landi

Hard to get good quality service during the day week day or weekend. The workers are either busy or in the back or on the phone. Nights are pretty good. Servers could just be a little mow friendly over the counter rather than behind the counter with each other. Other than that I love cold stone.

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GR

Gregory Burrus

I go often and out of season its wonderful, service is fast and fun. in season during simmer and or if you show up after a popular movie expect some long lines. That said they do a pretty good job of serving you as fast as posdible and they are always courteous and polite.

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HE

Hesline Parillon-Bonny

Servers need to wash their hands between serving. What if i had a peanut allergy? Then they cash the money with the same serving hands and not wash hands afterwards. Or at least wear hairnets and gloves

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SI

Sierra Stridiron

Grew up with this cold stone. Always good ice cream options. Get the Like It size (its more than it looks). Wish there was more sitting space inside.

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JO

Jon Peters

Typical Coldstone - excellent ice cream, but expensive. Its nice to be able to sit outside on the sidewalk, and sometimes theres live music.

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CH

Charlin Bailey

Ordered a smoothie and it was disgusting. Worst taste ever spoke to the guy who made it said o well you have to buy a next one 0 stars

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AN

Antonio Fletcher

Great place to go just certain days the lines be too much to put up with, and great place with options to eat outdoors

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KR

Krystal G

Clean place. Great staff & amazing ice cream. I always get the Like It Chocolate Devotion. I love chocolate!

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AN

Antinnette McDaniel

30 minutes before closing and they kicked me out. If you dont want people there before 11, change the time.

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JO

Jon Baez

Good ice cream, great variety, last time i went couldnt get a large one because they did not have cups

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MA

Martina Achanfuo-Yeboah

Be prepared to be in line for sometym however their services are the best. Great place to hang out too

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AR

Arlene J Ramsey

I love the concept of adding more goodies to your ice cream making it a match made to your taste buds.

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RE

Renito Venescar

Great place to get your ice cream from. Friendly neighborhood and the employees are nice

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SH

Shadiki Harris

Very small store but they have a variety of ice creams and an outdoor seating.

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AY

ayesha murphy

Its so good and clean in there to and the workers have good customer service

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VI

Vinnette Rich

Need a better process when it gets busy. But, everythimg else is great!

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BE

Bern Carlton

Its awful it has no flavor is disgusting I dont like it at all

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SC

Scott Greenstone

OK, gimmicky. SUmmer nights can have long lines out the door.

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MA

Madison G

Amazing Taste....Whatever you choose is positively delicious

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PA

Paradise Cleveland

A big fan of cold stone. And the workers are great too.

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CI

Cisylin Harris

Beautiful service and very enjoyable ice cream !!!

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ZI

Zioncool100 S

It taste so good but a little wait. Its worth it.

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JU

Junior pierre toussaint

One of my favorite place to go on a hot day

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R

R Camacho

Enjoyed the ice cream but not the long wait

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EM

Emerald Vaughan

Great. The workers hate their job though.

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AL

Alexis Lawson

best best ice cream in all of the world

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MA

Martin Xeray

One of the cleanest and chilled spot.

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TE

Teetee Jerry

It was very specific and satisfying

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WA

Wanda Pearson

The best ice cream ever made...lol

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A

A Private User

Great options!!!...real ice cream

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AL

Alexandra Estevez

Always busy but worth the wait!!

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EL

Elias Kishelev

Very tasty ice cream. A must go

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PE

Perry Hunter

Superb ice cream and "mixins".

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JE

Jean Volcy

Cool and delicious ice cresm

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MU

Muhammad Bilal Butt

Cheesecake Fantasy is my fav

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IL

Ileen Catnott

The ice are very delicious

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IV

Ivana Ocansey

Yummy. ...just long lines.

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MA

Martin Gravely

Best ice cream in town.

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SA

Sadiqqua Willis

I love their ice cream

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GI

gina brown-jones

Excellent experience

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SH

Sheena Simms

Love love coldstone

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NN

Nneoma Ibe

Awesome ice cream!

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TR

Tracy Manresa

Decent ice cream

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TR

Travis Antrobus

Awesome stuff

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NA

natalya sutton

Best creamery

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CI

Ciara Allen

It was lit.

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