CVS

Reviews 7

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Chai Latte

I had a very horrible experience with one of the pharmacist here named Puja. She was not informative and to top it she was very arrogant and rude when I wanted to know the reason why I was charged more than my usual co-pay. This is my regular pharmacy and I usually pay 5 dollars as co-pay. This time I was charged 30 bucks. When asked for the reason she said it is the deductible that I had to pay. I went there the next day again asking for if I can return it as there was an over the counter option that came cheaper than this. The same person attended me and she said thats what my insurance has charged me and that the prescription drugs cannot be returned. I even showed her my insurance card and she said thats the same thing they used. And she escalated it to another pharmacist. The second pharmacist also said the same story - this is how your insurance works, this might be the deductible the insurance company is charging you and asked me to contact my insurance (atleast she was polite!!!! - I dont remember her name though). I called my insurance today and they clearly explained that the claim was rejected by the insurance company!!! The reason was that the pharmacy ran the drug though an incorrect manufacturer!!!! Both the pharmacists did not even care to tell me my insurance was rejected. I called the pharmacy today after I spoke to the insurance. The pharmacist in-charge today was able to immediately tell me that it was rejected by the insurance and I was charged through some discount card. This was not even mentioned to me during my first two visits. When I went there in person to collect my refund I was clearly pointed out that in the receipt the insurance name carried the discount card and not my insurance. I dont know what the other two pharmacists were doing when I showed the insurance card to them. And they mislead me by saying that it is my deductible. It took 3 visits and 2 calls for me to sort out the issue and get my refund. I dont know how many people were affected due to this kind of irresponsible behavior at this pharmacy; and so Im writing this review so that other customers will be aware of if they face this kind of issue again.

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Bill Hilger

Store is open 24/7, but not the pharmacy. Store gets 3, maybe 3.5 stars...pharmacy should get negative. Pharmacy- had a family member come home on hospice care, and I called around to make sure I could fill prescriptions. The pharmacist here actually told me that they did not carry,.and would not order morphine sulphate tablets. Ive since found that this is a very common drug. I called back to verify that they really didnt carry this...other local pharmacies were happy to order it for next-day, but I wanted to be prepared and I had just moved to town. I assumed the chain would be easier to deal with. Nope. I didnt misunderstand- they repeated this to me again. The next day, I walked in and handed the pharmacist a prescription for MS (morphine sulphate). They were ready to fill it from store stock. I suppose that my physical appearance, as a 40-something well-dressed white guy relaxed their defensiveness. I told the manager what happened, he thought I was joking. I played back the recording to prove I wasnt. He brushed it off, and offered to fill the drug express if I still needed it. Ill deal with small businesses, thanks. Store is good, especially since this town has no food supermarket (unless you consider Wal-Mart on the edge of town). Store is open 24/7, & the discount card offers some good deals. Regular prices on most items are high, but frequent sale prices help normalize things. Lately, store staff has been standing near front door and personally greeting everyone in the door, good bye to everyone out. When things arent that busy, its nice to feel welcome or remembered. However, store is usually very busy. Instead of creepy, near-robotic greeting, maybe they could open a register instead of relying on self-service checkout.

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Nancy Vassallo

Every time I try to get photos here there is a problem. I dont go very often for that reason. Today I placed an order online for some prints and enlargements. The confirmation email said theyd be ready by 3:43 pm. I dont get out of work til 4, so by the time I got there it was probably 4:15. Naturally there was no one in the photo department. I asked a girl to help me, but she couldnt find my pictures. Instead of telling me that however, she simply disappeared. When I saw her again I asked her if there was a problem, thats when she told me she couldnt find them, and was looking for someone else to help me. Along came a young man, who looked at the computer and told me that my order had been completed. But he couldnt find my pictures, either. Then he said that my order had NOT been completed, that it was at the bottom of the queue. I asked him to print them right away, he told me he couldnt change the order in which they had been received. This is ridiculous and unacceptable. I needed those pictures tonight. CVS photo in Secaucus is horrible, go anywhere else but there.

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Ian V. Raybeck

This CVS is never getting my buisness. Long lines. Its also very small, even for a CVS. I think the store was bigger back in its glory days as an Acme. Anyway, the worst part is this... I was at the store, and I saw a display. I took out my small iPhone 4 and snapped a photo, only to have some bitchy employee walk up behind me and say "Excuse me, are you taking photos in MY store? STOP TAKING PHOTOS AND GET OUT OF MY STORE!". I denied several times before storming out, nearly flipping the bird at her. The thing was, I didnt see any signs saying "no photography", so I was in the right. Also, the plaza has a bad air to it. Its half empty, and is very dirty and overgrown. Also has a far-too-small parking lot. Never give this CVS your time or money, and go to another store nearby.

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Anibal Jesus Delgadillo

Management at this CVS (pharmacy department) is suspect. I went to pick up my prescription at this location and even tho I was having an anxiety attack, and could not breath, not once did they ask me if I needed assistance. I sat down after taking my medication, and waited untill I was able to breath again, so I may walk out. And even tho I could not speak, because shortness of breath, the technician treated me with contempt.

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atnara gendis

My daughter had a horrible experience there,she went inside with a friend and bought some gummy bears, a few minutes later she went inside again but with a different friend and then one of the workers told her she wasnt allowed to get inside the store anymore because supposedly they stole something even when they didnt have any proofs about it... Extremely rude workers...

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Saugat Dhar

They deserve to get 5 star for their 24x7 pharmacy. Wait time is usually high as this is that only pharmacy in this area. Still they would get this rating because of the round-the-clock service that is rare these days.

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