Fuda Tile & Marble of Ramsey

Category:	Tile Store
Address:	455 NJ-17, Ramsey, NJ 07446, USA
Phone:	+1 201-825-0900
Site:	fudatile.com
Rating:	3.9
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–8PM 9AM–5:30PM 9AM–5PM Closed

Location

Photos 100

Reviews 8

Michael Biondo

Folks, not the type of guy to write a negative review but my latest experience with Fuda (bought my Granite CounterTops and Floor tile here with no complaints) has been a nightmare- borderline joke. Short Story: Bought 6 boxes of Split Face Marble Backsplash and chair rail from Rose...was promised a delivery date, schedule tiler, no tile delivered, no calls - radio silence - I call and inquire about status and was told that the order was incorrectly ordered - (no worries at all - Im patient - mistakes happen). Have to call again to get status and was told tile is in and it is "beautiful". I pick it up and scheduled tiler again however Chair Rail is not in...(no mention of that - apparently another order messed up). Im told go ahead and schedule your tiler again "if I have to jump the fence at the stone yard Ill get you that pencil chair rails..." (complete BS)...Tiler shows up 3 of the 6 boxes of tile are broken...I get the total runaround..come back tomorrow for inspection, etc...I tell the tiler to go home - I head in to Fuda (cant take another day off of work)...Im literally made to feel like Im the bad guy..rushed out - supposedly fully credited...no mention of sorry, we apologize or anything - I cant tell you how calm and polite I was - now I look at my bank statement online and the full credit is not applied...I call this morning and I am told Rose would call me back...surprise, surprise - no callback...I call again and look who answers..Rose...I tell her what happens and again rushes me off the phone and tells me she will have accounting apply the credit...Folks, all I can say is weve probably all been here at one point dealing with a store or a contractor....but ask yourself would you intentionally put yourself in harms way...stay clear my friends..FUDA TILE RAMSEY NJ. Minimally, if you are lucky enough to be "helped" by Rose tell her you are all set and just browsing and find someone else to help you or just go somewhere else...

Leslie Cosgrove

This was my worst customer service experience ever. My husband and I went to Fuda to look for backsplash tile for the kitchen. A woman, Karen, helped us select and try different tiles to go against our granite sample. However, other customers came in, and she left us repeatedly to help them, took their orders, made phone calls, all while other employees in the store were not busy with customers. One of her customers actually apologized to us because she sensed that we were ditched in favor of her order. We sat and sat and waited and finally I told my husband we should take the one sample home that we liked and see if we could find others at a different store because clearly we didnt rate any attention. So Karen finally came back, and I asked her if we could just take the one sample because we had to (wanted to) leave, and she informed us she just discovered it was discontinued, and then blamed the product rep for not pulling the board from the display. Total waste of time. Never again.

John Yessis

My experience at FUDA tile in Ramsey was nothing short of excellent. The designer I worked with, Laura, was top notch. She has great vision, and customer relations/service that is second to none. Every question, every idea, was followed up on immediately to make sure item was available, applicable etc. She operates with an excellent blend of confidence and knowledge. Want it designed and delivered correctly? Pay a visit to Laura.

Anthony D

Wow. Definenlty check out this store for bathroom tile or granite counter tops. They had a huge selection and could get any tile possible. They were able to save me thousands compared to other tile stores in the area.

Stacey Rivera

Great Selection and Service! Make sure you ask for Laura--she is great!! She helped us put together several of our bathrooms and kitchen. She is a great designer and such a pleasure to work with!

A Private User

Very helpful staff. Laura, our salesperson, was very knowledgeable of the inventory and made wonderful design recommendations. I highly recommend Fuda.

Jennifer Horwitz

Laura at Fuda is AMAZING! Great selection and Laura is a fantastic designer and gave us unbelievable customer service.

Greg Bliss

A ton of stuff to choose from. Prices are good. People are helpful.