Century 21 Department Store

Related:	home good paramus
Category:	Department Store
Address:	200 Bergen Town Center, Paramus, NJ 07652, USA
Phone:	+1 201-490-2000
Site:	locations.c21stores.com
Rating:	3.6
Working:	10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–9:30PM 10AM–10PM 10AM–10PM Closed

Location

+−

Leaflet

Photos 100

Reviews 16

Xing Gao

On 10.31.2015 at C21 store located on 200 Bergen Town Center Paramus, NJ 07652, When I want to purchase a cloth a staff stopped me at register, he’s name is Michael Coo**y, and accuse me changed the tag of that cloth, he said his girl checked the tag before I went to fit room, and found out the tag is wrong when I want to buy it. it’s complete A LIE, when I go to fitting room they only check the number of cloth never compared tag and cloth see if that match, I understand they made mistake put wrong tag sometime, BUT ACCUSE A CUSTOMER CHANGING PRICE TAG WITOUT ANY EVIDENT THAT IS TOO MUCH !!! He want sacred me said “Do you want me call police”, I said yes I want call police and I want you show the CAMERA record to check if your staff checked price tag before I enter the change room, then he change his word, said I won’t show the video record to you, and I don’t want to call the police. I told him I want talk to your supervisor, and he said he is the head of department there is no one I can talk to. I asked for business card, he said he don’t have one, only can hand write down his name.(in the paper his title is head of loss prevention) That’s the end. I am always enjoy my purchase in C21 Store, speed almost 10k this year, but this time I feel I been trade rude and feel racial discrimination from c21 staff. They are not doing their job well and accuse serious charge without any investigate or evidence, the only thing I can feel is they interrogate their customer in public and try to prove what they believed fact is the truth. So disappointed and hurt.

Andrew Roth

Terrible. on 05/15/2015 at about 10 a.m. I came up to the cashiers registers on the first floor. I was exchanging swimming shorts which I had bought a day before for my grandson. One cashier by name Wandaliz was counting dollar bills; another one standing next to Wandaliz, said to me that she was not a cashier and told me to go to another side of the store; the third one was talking on her cell phone. There was nobody else behind the cashers counter and nobody was serving the customers. I went to the other side but did not find any casher stand there. I came back - the three were still at the same positions. I said that the store was open and there must be anybody to serve the customers. I understood that the second woman was just lying to me sending me to the other side. I demanded to see the manager. The second woman joyously exclaimed: "Oh, you want to see the manager! Here she is!" The third one who was talking on cell phone and patiently watching all this scene turned out to be a manager. She leisurely sauntered to me and asked me for my driver license. Then it took a substantial amount of time from the manager to process the exchange. It was obvious that she was poorly trained and could not understand the computer screen. Wandaliz was standing next to her looking embarrassed. I was running out of the store wondering who employed those people. But the store has good merchandise.

Kiera Maguire

Elena in the Mens suit department was FABULOUS!!! ⭐️⭐️⭐️⭐️⭐️ I have never been overly pleased with the customer service at this C21 but today was a different story! My mom and I were looking for a shirt and tie to match my boyfriends suit and ELENA was absolutely wonderful. She was pleasant, helpful and came to help us as soon as she saw us struggling. I would recommend anyone to go see her for a special occasion for men. She has great taste and knows her stuff! Employee of the month!

Sadri Kortoci

This is the worst costumer service .I you buy any thing from there and want to return is like pulling teeth. I have the worst experience with costumers service there they very rude and not professional .I have spend lot of money on store ,two month ago I have bought a sweeter VERSACE which cost at least $270 .00 after two time warned on the sweeter stars warring tray to return they don’t take back .I never ever recommend any one shopping there.

Michael Strobert II

Weirdest reviews honestly Im in the fashion industry and I feel if you know what you want you dont need much help unless you really need to know where what you want is. I didnt return anythig so maybe that could be the worst. I found one of my favorite lines here which is Y-3 winter collection im happy paying 500 instead of 2000 for a coat. Sorry for everyone elses bad experience.

Arielle Tandowski

I have a love/hate relationship with Century. Its a must stop when Im home but its hit or miss depending on what youre looking for. My best finds are usually sneakers, to be honest. My main complaint is that I really dont understand the layout, so its very overwhelming and Id rather just order online. They DO have everything though. Good place for baby clothes too (sometimes).

Tyler Lund

Sure there are some good deals to be found here, but it definitely involves searching through like a needle in a haystack. The store is not well organized and always has the feeling that they just got hit by a storm and are still cleaning up. Other Century 21 stores have the same deals are are a lot nicer. Sales people here are also a bit sleazy and pushy and not helpful.

Joyce Landry

Shopping a C21 is like going to your neighborhood yard sales. Service is terrible, employees stand around laughing , talking and they looks like they just were released from the county jail...only issues store credit for online purchases if you take the item back to the store for a return. Shopper beware of this store! This is no Bloomingdales!

Traci Cappiello

Having been to other Century 21 locations, I was happy to find this store was well-organized and had a huge purse selection. Even at the end of summer, I was able to find a decent selection of bathing suits. Giant purse section, too.

Jorge Bonilla

Really bad customer service. They dont care how much money you spend in that store. Managers really rude cashiers dont know anything. This location is the WORST in PARAMUS NJ DONT BUY THERE BAD CUSTOMER SERVICE!

Margo Prince

When you go in Century 21 there are so many different styles o f clothes but the colors is what attracts my attention and thats where i get started trying this and that and finally some out fits. Its a

ShugAvory_Sofia Mister.

SOME IT UP IN ONE WORD LAND OF THE LOST ,ASKED FOR THE MANAGER AND GOT THING 2,SOME TIMES IT PAYS TO SHOP ELSEWHERE.........LIKE NYC BUT FOR THE TAXES ........GUESS ITS BACKTO SHOPPING ONLINE......

Ethan Kim

Constantly move the items around so it is difficult to find your brand without looking around. The cashier had a broken touchpad on the POS, so took me longer than necessary to purchase one item.

L Lugo

love all the stores. This center has come a long way. Century 21 is one of my favorite stores here. Old Navy is right up there as well. Lots of eateries make this a nicely balanced mall.

Andrea P

Found everything that I was looking for under one roof. The lines are sometimes very long, but other than that you cant beat the quality/name brand items for the prices they offer.

Kyle Gems

Staff was excellent and I bought a brand name piece for cents on the dollar. I know that nobody shops for the service, but the doors were held open for me upon entry and exit.