Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	345 N Main St, Manville, NJ 08835, USA
Phone:	+1 908-333-4841
Site:	awireless.com
Rating:	2.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–9PM 10AM–9PM 12–7PM

Location

Photos 6

Reviews 20

Dung Le

So I purchased my Iphone 5c online and I wanted to get a micro sim card for it. When I got there, there were three employees working. Out of the three, only one of the employees greeted me with a hello and sat me down. I told him my situation and he got right on it. The problem I had was that he wasnt being very informative. From a customers standpoint, I didnt feel like I was being helped in understanding why the phone wasnt activating or that it needed a specific sim card. He tried to explain it but it was very brief. He got my husbands information down to activate my phone and it still wasnt going through. He then said that my phone wasnt compatible with their carrier. I didnt show it, but I was highly disappointed. Ive been waiting to get my phone replaced for a while and yeah, it wasnt their fault but at the end of the day, I was not a happy customer. He also mentioned that I have to pay $25 for the sim card even though I am a current Verizon Wireless user. I could have swore its free... I dont know. Maybe Im the one who doesnt know anything.

Louisa Pavol

Review for Ashley Field: Not only was she so very knowledgeable but her manner of interacting with me was beyond great. She wasnt pushy to get a sale which I loved and made sure I got the most cost effective plan available, This girl really knows her stuff. She was simply such a pleasure to work with. Oh, and another thing I really appreciate is that being that I am not computer or phone savvy - I just really know the basics, she made sure I got the perfect package to accommodate my needs. I just love everything about this girl and I think she will go very far. You are very fortunate to have her on your team. People like her are very rare. Please let her know how much she is appreciated and a raise and promotion wouldnt hurt. Thank you, a very satisfied customer, Louisa Pavol p.s. - I always have good results with Verizon. Keep up the great work!

Pedro Mundaray

I just walked into the store and my first impression was not the greatest. First the Reps were wearing hoodies, not appropriate and Allowed by Verizon Wireless corporate structure. The representative Brian was sitting leaning back on a chair with headphones watching a tablet not showing any interest in the customer that just walked into the store. Show no signs of knowledge professionalism and respect for the company he represents. I work for Verizon Wireless corporate for 5 years and work for T-Mobile representing tpr stores all across the malls. I took their lack of customer service personal. In any sales job great customer service is the key to succeed

Devon Taber

On multiple occasions I have visited this location. For starters, I have NEVER been greeted with so much as a hello. There is no formal order for how people are helped. We went in today and we waited about 20 minutes. One representative sat at his table, awaiting someone who had actually left the store to return. Another woman, helped a woman and then helped another family that was already being helped by the guy who was awaiting the client who left the store. Then we were skipped over. Finally, we left and decided we would never come back here. Too much of a hassle, unfriendly and unwelcoming staff and piss poor customer service.

Jacque Malecki

Zero stars .... WARNING!! This is an INDIRECT Verizon store. They are not controlled by Verizon Corporate and set their own inflated prices and fees. Go to a "Corporate" Verizon store and get lower prices and Customer Service! The manager (Wesam) at the store even posted a glowing review to boost up his review rating and pretty sure employees did the only other positive ones. This store has been reported and is currently being investigated by Verizon Corporate. Beware, the owner owns over 700 other indirect stores so verify you are at a Corporate Store before you buy anything!!

Nelson Canha

I asked for the 2 year contract for a phone I was replacing. Im now paying monthly for my phone. When I called to return it, the guy (manager) said it would cost more to return. I would also have you return the case I was given. Very shady. Next time, Id just go to a regular Verizon store where they dont strong arm you into a phone that you have to finance monthly

Lore Davis

My husband and I had the pleasure of going to the Manville Verizon retailer today. They are awesome. Rashan and his manager went out of their way to assist us. Very pleasant experience. They are totally customer oriented. I highly recommend using them, I know that I will return to them.

Christopher Thurston

Went here to buy a case for new iPhone 6s. Salesman insisted we buy the new "Full proof" glass protector that came with "lifetime" warranty. Well one day later, screen cracked and store manager would not help rectify the situation. Do yourself a favor and shop online.

Amy Lang

Rude manager and district manager who blatantly lied to our faces. We went to a corporate Verizon store and they told us that everything they did here was incorrect and they scammed us. DO NOT GO HERE save yourself the hassle and go to a corporate store.

Ted Wagner

I went in here for an issue with my phone and walked out with a new phone, and saved some money on my bill. I got the "white glove" service from Sam, the store manager. A+ for this store. Never going back to bridgewater!!

Ida Corradino

Great service, friendly, rashan harvard answered all our questions and not only will we be back but will recommend rescan to all our friends and Im the former mayor of Melville so I have a lot of friends Dr @

Andrew Munguia

Charged me for a SIM when Verizon will do it for free. When I tried to return it, they charged my card again. Go to an actual Verizon store, not an authorized retailer.

Israel Cruz

The store employees worked great with me. They made everything smooth and seamless. I would definitely return to this store for all my Verizon needs.

Joe Ogiba

My wife was charged $26.75 for a Verizon sim card . That is insane since Amazon charges $5.99 with free shipping or $1.99 on ebay with free shipping.

Wesam Abouchokr

Great staff, super friendly and highly knowledgeable on all products and services offered. Stop in for anything they are there to help!

janusz jedynak

Very professional and quick service. Brian was very helpful,answered all questions that I had plus they had some good deals.

Joseph Mayieka

One associate.Not served.She served one client for more than an hr.

Brian Marks

Took my name and immediately called me over