Verizon

Category:	Cell Phone Store
Address:	55 U.S. 9, Manalapan Township, NJ 07726, USA
Phone:	+1 732-409-2722
Site:	verizonwireless.com
Rating:	2.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 21

Reviews 27

sara hartigan

I went in to the Verizon store yesterday to get a new phone as I had an upgrade. The store representative made it clear with the promotion I would be decreasing my bill by 10 dollars per month. I flat out asked if I would be paying a monthly bill for my new phone + the price for the line each month. He said no. Turns out, I actually increased my bill by $30/month (price per line + price to lease the phone). Not only did they mislead me, they lied. They tried to throw all of these deals and promotions in my face and tried to explain why I am actually saving money, when the exact opposite is true. I even confirmed this on my phone bill. That is, after of all this, my phone bill is going up 28 dollars when I was assured the total bill would be lowered. I called and they said the exact same thing as before. Now, the guy that helped me the first time was nice and the person on the phone today was amicable, but it really doesnt matter. In fact, the guy on the phone today did not really seem to care about my complaint and did not seem willing to help. Suffice it to say, I probably wont be using Verizon after my contract expires. We have a large family and an expensive phone bill, so we will go to one of the less expensive, more honest, and, hopefully, nicer competitors. Im sure that this is not everyones experience, but please make sure to ask VERY CLEARLY what you will be paying for in terms of your total phone bill. I certainly got duped.

Astrid Fisco

This is the 3rd and last time I have gone into this VW store!! I went in couple days ago to ask for assistance with my new Note 7 I had recently purchased. I was having a hard time transferring all info on my old phone to the new phone - I had backed up everything to the cloud. The manager, who I had deal with before, asked if I had purchased the phone at that store - I said no I purchased it online. We said that they had to charge me $40.00 to be able to help me. I walked out and told him I would figure it out myself. Within a day a had it figures out!! I just spent over $800 on this new phone an this "premier" VW store could not assist me even when I had everything backed up on the cloud. Lousy customer service and foresight for future business... NEVER again will I go to this store for ANYTHING...

Jennie Chun

I purchased the new Iphone 6 as a gift for my mother. I had immediate help and was also assured that I could come in later to set up the phone and transfer items such as pictures and contacts. I came back with my mother to help set this up for her and after waiting an hour and a half was told to go home and do it myself. I could not be any more disgusted and disappointed with the follow through with Verizon. When I asked the technician if he can explain how to upload multiple phones onto itunes without mixing and combining the information already saved. He did not provide any useful answer and did not know. I will never be going back into this store to purchase anything or go to get assistance since they cant answer your questions and certainly not in a timely manner.

Gregg Rossetti

We chose this store because we had problems with the last place we visited (the pushy salesperson talked us into something we didnt need), and this store was different for the opposite reason. The salesperson did not seem like she wanted to do her job, then told us that if we transferred the data from the old phone to the new one at home, it "would take 15 minutes." No, it took a couple hours. We could have left it with them, went to get dinner, and come back, but the salesperson just wanted to get rid of us.

Joe Mastrolia

Wish I could leave zero stars. The worst. DonnaLynn, the manager, was useless. She was capable only of repeating herself over and over again, as she stated they would not honor a nationally advertised promotion. Verizon network may be good, but the customer service is a pathetic joke. Guess I wont be leaving T-Mobile just yet. Their customer service is as good as Verizons is awful.

Nicholas Casci

While they have a great selection, the service has been very lacking the last few times Ive been there. As much as I like geeking out with phones, I dont want to wait 30 minutes to get basic help. The Verizon Store by Wal-Mart on 537 is MUCH better: better customer service, painless shopping, knowledgable support staff, and the exact same selection as this store.

Walt Danker

Like many others, I found the service at this store to be very poor. I went in to look at phones and accidentally asked the FIOS guy a phone question. I was quickly told that is not what he does and was pointed elsewhere. After not being able to get the attention of anybody, I walked out.

Gabrielle Clissold

The only reason you should ever walk into this store is because you wish to have lousy customer service. This is a great place to always walk out wondering why you use this company. I have been a customer since 2008 and it has always been one thing after another...

Anthony Chiarello

Pathetic staff is horrible. They would rather talk to each other then help customers. Just had a simple question about international travel. They made me sign in. This is why we are loosing market share.

Sarin Patel

Went in there too add a few lines and they said I cant because I purchased a phone at another store (which I didnt) and my account was flagged as fraud. Terrible service and a sketchy explanation..

Ron Renaldi

HAVE BEEN WITH VERIZON FOR MANY YEARS. THE OPERATING PROCEDURES AND RETURN POLICY (14 DAYS) ARE LUDICROUS. WILL MOST DEFINITELY CANCEL MY FAMILY ACCOUNT AND SIGN UP WITH ANOTHER CARRIER.

David Rips

They treat their customers as if they dont want them to buy anything... in other words, I was waiting so long to get helped I almost decided against buying a new phone!

A Private User

Im not sure why someone would rate this store badly. They ALWAYS have the latest phones, and they always answer any of my questions. This is the go-to Verizon store.

Nicholas Monello

Ive been to a lot of Verizon stores over the years and this one is pretty bad, staff is kinda rude, little of an attitude.

Yara Hassan

hated this store. they do ZERO effort to help you or even try to solve your problem. do all you can to go elsewhere!!

Kittyisadork

Really awesome staff at this location (once you get a turn to talk to one of them)

John Goswick

Pretty rude staff here. Not just one time so I avoid this store at all costs.

Sarah Mohamed

NASTIEST PEOPLE WORK THERE. SWITCHING TO AT&T JUST BECAUSE OF THEIR SALES REPS.

Jim W Hawthorne

Very good. I love the Verizon store. I can quickly get into trouble there...