Sprint Store

Related:	michaels manahawkin
Category:	Cell Phone Store
Address:	495 NJ-72, Manahawkin, NJ 08050, USA
Phone:	+1 609-549-5120
Site:	nuwavewireless.com
Rating:	1.6
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 1

Reviews 8

Kathryn Kelly

When we switched providers last month we were looking for three lines of service, at a lower price. I told the customer service rep at the Mays Landing location the exact amount I needed my bill to stay under for it to be worth making the switch. He set us up with a plan and phones within the budget I cited, and told me that for switching we could receive a FREE ipad mini with the purchase of a data plan, the smallest available of which would come to an additional $20 a month. We were very happy and accepted the offer. Even though we absolutely did not need the device, it seemed like a great value. My first bill did not reflect this. The bill was much more than we were quoted. I called the store last Wednesday and spoke to someone who assured me her manager would get back to me shortly. My husband called several hours later. A woman named Leanne expained that our data plan was $35, not $20. He told her this was not what the rep had explained. She assured him the rep who originally assisted us would get back to us the following day, which would have been Thursday. We waited until Saturday when my husband called and spoke to a rep named Marcus. He us someone would get back to us in two hours. Four hours later we called back. Marcus got back on the phone and explained that the store was quite busy. I told him that while I understand wanting to help the customers in front of him, that we are customers who have been left waiting with no return call for days, and that I felt we should be of higher priority to them at this point. He said he absolutely understood my frustration and assured me that his manager would contact us by the end of the day. His manager failed to do this. They also failed to contact us the following day, which was Sunday. We tried again Monday. I called at 11:30 and was told that a manager would call us as soon as she was able. By 6 PM my husband decided to try AGAIN. Its at this time that we were told that they would not be honoring what we were told at the store. That despite the fact their sales rep mislead us, we signed for this package, and that is what we are contractually obligated to. I am frustrated that their business practices seem to involve pulling a bait and switch with people concerning the price of their service. I do I understand contract law however, and am aware that some companies are just dishonest with the way they present their products. I found out the hard way that Sprint is one of these companies. I got burned, Sprint doesnt care. Oh well I guess... The thing I am most appalled with however was the absolutely horrible customer service. We called these people SIX times over the course of five days, and did not receive a single one of the promised calls back from a manager. Not once. This is an embarrassing way to run a business. It shows no regard for the customers whos business makes sure your paychecks get paid. I am insulted by the treatment, and I hope this is only a reflection of incredibly poor leadership at the Mays Landing NJ location, and not a reflection of what Sprint as a company considers acceptable customer service. If Sprint customer service would like to reach out to me and offer to honor the original deal I was quoted, I would consider it an act of good faith to make up for the misleading sales experience, and subsequent horrible customer service I recieved. Otherwise I WILL be reporting this incident to the BBB, and posting this very review anywhere I am able to warn people against this company.

Christopher Rauch

I had a terrible experience with this store today. I am a sprint customer. I plugged my Sharp Aquos into a power pack and after that the device did not turn on. I brought it to the store and the salesperson looked at the phone. He said there was a key click combination to perform a hard reset but he did not remember it and refused to even look at the phone because he discovered something sticky near a button that proved that something had been spilled on the phone. He acted like I was trying to trick him or something. I normally dont take the time to write negative reviews because everybody has bad days, but this guy would just not move past that to help me. I have no incentive to not tell the truth about what happened since the insurance covers me anyway.

Briana Truex

terrible. I requested the 50$ a month unlimited. everything seemed to go fine until i got my first bill. there was a ten dollar fee for a non applicable phone. they supervisor refused to do anything about it. mind you when i signed up for the plan, nothing was ever said to me that my phone i was bringing in didnt work for that plan.

Brian Kline

The guy did absolutely nothing to make me want to purchase a Plan. I even tried to bait him to pitch me something. He obviously doesnt make any commission. If he does, he eats cereal for dinner.

Jim Markoski

Worst salesman ever. Talked me out of getting 4 new phones. Felt like I was bothering him trying to get information. Laziest person ever.

Amy Myers

The store is open at 12? No, the guy is on his computer watching us freeze outside and its 12:10.

Carlos Melo

Resolved my phone issues in a timely manner. Wasnt bad at all :)

Donald Storm

Very unhelpful the guy working there didnt know his spiel.