Cyber Knight Computers Inc.

Reviews 6

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A Private User

High integrity, high knowledge & superior service! My husband and I have been customers of theirs since 2008. We both highly recommend Cyber Knight Computers and have referred friends and family members there. As with good auto repair, computer repair requires you have a trust-worthy and knowledgeable technician. We trust the owner and the techs at Cyber Knight to give give us honest and informed choices. They are not out to sell or make money by misleading. Cyber Knight techs have helped us decide when it was worth it to repair or replace parts or to invest in a new computer or accessory device. The techs never attempted to pressure us; rather, laid out the realities of the options. Nothing about what they do is cookie-cutter. The staff is very knowledgeable and capable, and--perhaps most importantly--know when to refer a question to their owner. In keeping our older computer working well and up to date we have dealt with a few different techs there and have not been disappointed by any. They recognize our needs and the customizations on our computer (as well as its limitations) and make recommendations accordingly. They are good diagnosticians as well. Cyber Knight Computers prices are very competitive, often matching or beating the chains prices. It is a relief to have them available to us because we trust their expertise so well! And they are all very courteous--always offering to carry the CPU or newly purchased equipment from and to the car. I simply would not go anywhere else to service our computer or to purchase computer-related equipment. I also would not make any computer decisions without consulting them first. In a recent upgrade of our printer by HP, I put the HP person on hold while I phoned Cyber Knight from another phone to ask their advice. In this rare exception--because of the upgrade deal--we purchased directly through HP instead of Cyber Knight, but I still consulted with Cyber Knight on the price and quality of the equipment before proceeding.

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Sonja Moss

I brought my computer to Cyber Knight after having accidentally taking it to another computer repair place (Linx 8, on the same street in Highland Park) where I got it back in worse shape than it was in originally. Linx 8 replaced my LCD cable because my screens display was broken, but when they gave it back to me, my computer would no longer start up, though it had been working fine when I brought it in. When I brought it back to them, they refused to take responsibility, and told me that my hard drive was totally non-functional and would need to be replaced. Not wanting to deal with their service anymore, I brought it to Cyber Knight, and they were extremely helpful! They did a full diagnostic, determined that the only problem was that Windows was corrupted, and even managed to recover all my data (even though Linx 8 told me that would be impossible). The owner, Mike, was extremely understanding and helpful, they were prompt in diagnosing and informing me of my options, and my computer is working better than it ever has. I would definitely recommend their services. Just make sure that you go to the right place and dont make the same mistake I did! Cyber Knight has red banners on the sidewalk out front, a prominent sign, and a fireplace inside. DONT JUST WALK INTO THE FIRST PLACE THAT SAYS "COMPUTER REPAIR"!

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Caroline Stern

I just bought my second computer and I would never go anywhere else. Sometimes prices are deceiving. They might look cheaper somewhere else, but when I really compared apples/apples, I got the best deal, along with the best customer service! After having a terrible experience buying a Dell about 10 years ago, someone recommended Cyber Knights and I have hooked ever since! I bought my first computer about 6 years ago, when they were in New Brunswick. That computer is still going strong! But the most important thing for me is customer service. I am so tired of every single company computer companies routing me overseas for customer service, that Cyber Knight is like Garden of Eden for me. I am never put on hold when I call, and everything is taken care of. Also, the computers they sell are top quality! I thought there was an issue with the labtop I that I just purchased and I bought it in to the store. It turned out to be fine, but they spent time checking. So wonderful to be able to walk into a store and get service right then, not sit on the phone for an hour overseas without any help There is so little customer service nowadays that it is so wonderful to have an owner go way and above servicing his customers I highly recommend Cyber Knights and I know you will be as satisfied as me!

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Leon Edlanker

Laptop repairing skill just bad, couldnt find the problem on my motherboard. I checked the problem on my laptop and found my motherboard is in malfunction, other things works perfectly fine. I was hoping they can find out problems on my motherboard like BIOS chip fail so they can replace a new chip on it...unfortunately..... When they return my laptop, they tell exactly what told them before, and they tell me i need to replace a motherboard.....ok, i mean, so i just dumped 60 bucks diagnostic fee into water.......so if you dont know anything about hardware or software of your PC, this is a good place to go, but actually their level is alike amateurs BTW, what i mean bad, one of your staffs tell me" we find the motherboard is not working, everything works but we cannot test the *screen* since the motherboard doesnt work....." I mean...what?! Why cannot test the screen? It is just a 54 pins LCD screen, just pull it out to any motherboard with 54 pin or equipment with that port to test it! I think these kind of equipment is so basic to repair and test, more professional repairing shop usually capable to do BGA :/ this is why I say "bad".

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Gontex the Great

I found Cyber Knight when I was looking for a place to fix-up my two year old desktop. I literally typed in "local computer shop" into my phone. and this was the first place that showed up. What drew my attention was the number of excellent reviews. I had a hunch that I would be much better off here than in a place like Best Buy so I went in and brought My computer to one of the techs. We had my issue figured out in twenty minutes. The next day I talked to Mike about getting a new motherboard and processor that could go along with my graphics cards. Mike was able to find just the right motherboard to go with my older hardware and still have the potential for future upgrades, all at a great price. I got excellent service, and Mike and the crew were all very informative and helpful, they clearly knew what they were doing and constantly kept me updated throughout the process of fixing and upgrading my desktop. They were very professional and now I have an awesome computer at home, thanks to them. I would definitely go back to Cyber Knight for any and all computer-related needs. I highly recommend them!

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Steven Mark

I shopped for computer components online and these guys put it together for me. Building a computer is pretty simple but there are nuances like air flow, cable management, and storage drive placement - after picking up I can see some considerable thought was put into piecing it together. Cable management is tricky for new builders, but these guys have it clean or organized. They were familiar with all the components I gave them and seemed up to date with enthusiast parts. Which is pretty amazing because I think a majority of their clients come to them with software issues and hardware issues, it probably was a treat to build something fairly high end. When you walk in its an open environment that is welcoming when you come in and you are at the counter you can even see their work area, seeing their work area seemed to give me some assurance in these guys. Its one owner and a few young males, probably college students in the area. They were all professional when talking to them, really helpful, and looked to have an interest in whatever computer you bring into their store.

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