T-Mobile

Category:	Cell Phone Store
Address:	206 Passaic St, Garfield, NJ 07026, USA
Phone:	+1 973-510-0929
Site:	t-mobile.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM Closed

Location

Photos 13

Reviews 22

Miguel Reyes

Jeimy, Marianny, who is a Sales Rep at store 1367, which is located at 206 Passaic Street, Garfield, NJ, restored my faith when it came to the T Mobile brand . I went to the store with the sole purpose of cancelling my account because my internet service was very slow, instead I ended upgrading my plan. Her product knowledge, concern and suggestions allowed me to buy additional products to fit my lifestyle. Marianny is an invaluable asset to your company. As a business owner myself, Im able to clearly see the great qualities she possesses. If one day she is no longer working for T Mobile, I would hire her in a heartbeat, so protect her at all cost because finding an employee of her caliber is like finding a needle in a haystack. Due to Marianny, T Mobile has earned the respect and loyalty of a customer who plans to use T Mobile throughout a lifetime.

Joy Dujoy

I authorize my daughter to purchase a galaxy note 5 phone. The sales rep didnt give her the choice to choose the color she wants. She go ahead and scan the product put it into the box my daughter says to her wt color it is she says gold my daughter told her I wanted a black one she told her she ave to pay $50 re-stocking fee for her to give her the black one. She also wanted the 64 gb and was given the 34. To make matters worse the phone is not activated. I pay $760 for a phone and this customer service rep did not take the time to activate it. I call customer service so many times they did their part but the phone is still not working and no one is picking up the phone in the Garfield store. This is the 4th phone I purchase there and it will be the last. I will be returning the phone and get it from somewhere else.

Ruby Delgado

I have used Tmobile for a long time now Im sad to say that these little franchise stores that represent Tmobile are not doing a very good job. I went into this store today and advised the representative (guy) that I lost my phone and a claim was already filed and I was authorized to get another phone thru my Jump. He proceeded to basically speak to whole store as if I was across the store and told me no I cant help and wont call customer service line and that customer service was basically useless. I just basically told him Im right here you dont need to be loud and create drama. Of, course he said no im not etc, etc. etc. I would definitely not recommend this store. Take an extra 10 minutes and go were professionals work.

Amaury Delgado

First of all do not pay attention to the 1 star ratings people have given this store. Went in to exchange my Note7 for the V20 the staff was great. They were very well informed of the V20. The staff worked very well together, helped each other out i was in and out. Ahmed made sure i was 100% before i left the store. Thanks for the phone Ahmed.

just giselle

Bueno que decir nadie en esa tienda sabe lo.que es customer services. Deberian de quitar a todos los empleados o.cerrar la.tienda. de verdad que mala experiencia.

angela z

Very bad service. I went in to return a note 7 and like 3 of them young workers asked me to go to another location to do that process. One suggested Passaic another suggested one in rt 3. Very lazy people working in this location.

Elizabeth Reyes

Came in early in the morning and some lady didnt do anything I needed her to but then I came later and Ahmed did everything right and more. He is great!!! I definitely recommend his assistance over anyone else !! :)

essalih zakaria

Was very pleased by the service. Was greeted at the door, got a detailed quote of my bill. Switched my lines over from Verizon. They had everything I needed. Thanks you Ahmed and Leo for everything. Keep it up!!

Victoria W

extremely SLOW service, walked in with 1 person in front of me & 2 out of 3 reps helping people... waited a half hour before deciding to leave

Shevy S.

Just went to shop while I waited for someone next door. They were very pushy to get into my account to sell me something. No thanks

Jacqueline Henriques

The rep tried her ultimate best to solve the issue on getting my rebate with no success from who ever she spoke with on the phone..

Micho MarinOff

Dont go here. Save your time. Always crowded, and the employees are kids and they dont know what to do. Slowest service eveeeer

Joseph Khalil

It was really good service. The manager most def. Knew what he was talking about and assisted me with ease.

Bojan Coleski

The guy Ahmed working here i think he needs to be fired as soon as possible. Service not good at all.