Cliff Garden Florist

Category:	Florist
Address:	13-09 Saddle River Rd, Fair Lawn, NJ 07410, USA
Phone:	+1 201-794-3360
Site:	cliffgardenflowers.com
Rating:	3.2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–2PM

Location

Photos 22

Reviews 14

Jin Choi

WORST EXPERIENCE EVER! My husband went on a business trip which meant he would be away for V-day so he searched on the web and came across CLIFF GARDEN FLORIST to order me flowers to be delivered on Vday (as a SURPRISE). Not aware of any of this, I get a call 2 days before Vday, asking for my husband. I tell them that I am his wife but I will take a message for him. they tell me "your husband ordered flowers to be delivered on Vday but we cannot accept his order because the flowers he picked are too expensive". Im still in shock because I just found out that he was planning this so I tell the guy "oh, Im sorry, I wasnt aware of this.. it mustve been a surprise for me.."; and he has the audacity to say ";so what you wanna do?". No apologies no nothing. So I told him that he is extremely rude and unprofessional and demanded to know why he had to call the recipient of the flowers to tell her this? isnt it the normal course of business to contact the person that placed the order? then I demanded them to explain "flowers are too expensive" part of his explanation. Did he not pay for the flowers? what was this, name your cost website that he purchased from?? I am pretty certain he went on their website and selected the flowers that were displayed, and paid with his credit card, for the amount stated on their site... so WTH is flowers are too expensive? I demanded an answer for ruining my valentines day. he said hold on and put the owner on. A lady comes on and explains the whole situation saying that the flowers that were displayed were not available (or a bit more expensive during this season) and the place that he wanted to deliver to (my work place) was too far so she thought it would be better to cancel. So I asked her in what mindset and world it would be ok to call the recipient of the gift to cancel? She said she apologies and will take care of this right away. Never heard from them again- they just emailed my husband after our convo saying they are canceling the order. Vday came and went and no flowers. not even substitute flowers. no apologies. no reasons. This is my husband and Is first Vday together after we got married few months ago. On top of that, I am pregnant with our first child and it broke my husbands heart that he couldnt be with me during our first Vday. Which is why he went on and ordered me the most expensive flowers and added chocolates as extras (because I am craving sweets lately) because he wanted me to smile. I know the florist would never have known our situation but.. Im thinking.. anyone that wants to send flowers.. is because it is a special occasion. Cliff garden florist doesnt have to know what each of the occasion is, but they really should know that it is NOT ok to mess it up. You relaly dont get second chances with this. If they cant handle this, then maybe wrong business? Next time you want to put your special occasion into the hands of Cliff Garden Florist- think about my situation and go ahead if you can afford to have them mess up the special day for you.

Alina M.

I always love finding small businesses where the owners are proud of their work. While this place isnt the most appealing to the eye as you enter, they create beautiful bouquets both for pre-order and on the spot. Its definitely more expensive than your typical florist or supermarket but they work around your budget and try to accommodate you as much as possible. I told them that I was only looking to spend about $30 and they quickly put together a bouquet to meet that goal. I was in and out within 10 minutes with a lovely bouquet. You have the option to choose your own flowers or to allow them to chose for you. They have a wide variety of seasonal flowers and since its fall right now there were a lot of oranges and deep reds. They have cards and stuffed animals as well, but they all seemed to be old and faded/dirty so I wouldnt recommend getting those from here unless youre really in a crunch.

Pris R.

Guess they have a contract with teleflora. My mother ordered me flowers for Mothers Day which was supposed to be delivered yesterday. She asks if I received them and I said no. She calls Teleflora and they told her I signed for the flowers midday yesterday which is an outright lie. Within 10 minutes of her being on the phone the flowers get here. If i allegedly received them yesterday why am I getting a "2nd delivery"? I honestly dont understand how some businesses can run like this. No need to lie. Teleflora was trying to get them on the phone and no one was answering.

dina Bacigalupo

AWFUL! My fiance sent me flowers through FTD and the flowers arrived dead. This was the day of our engagement. I will never ever recommend that ANYONE use this florist. They will not refund our money, I have been arguing with FTD for almost a week and they said that the florist will need to pick the flowers up for a refund. I called to find out when they were coming and the man HUNG UP on me and yelled at me saying they are redelivering not refunding. Why in the world would I want MORE DEAD FLOWERS from a CRAPPY FLORIST WHO DOESNT CARE!!!

e wallace

Flowers poor. Orchids faded and died quickly. Called. The card said "Merry Christmas Mom & Dad". Person on the phone would not tell who sent them. We have more than one child. Cannot recommend this florist. There are other local excellent florists. January 2016

A Private User

Great service and very fresh flowers! Just told them the occasion and amount i wanted to spend. Regretting to find this shop only now - I have been using other flower shops before and this is the best around so far!

Robin Epstein

Owners are an honest, hard working family. Flowers are always fresh and they make beautiful arrangements. They are our go-to florist in town.

Grace Song

I always happy to order my flower from this florist to deliver to my parents. Very kind and excellent service. Price is reasonable, too.

Rick David

I ordered flowers last minute from California for my mom in Paramus. They were delivered on time and they were beautiful!

Paul Villanueva

Used them for the first time on a Valentines Day, it took some time but my flowers were delivered and were very fresh

Agnessa Uchitel

Never ever deal with the owners hubby. He is rude man who think he is too good for the business his wife is in.

Brenda Page

The flowers were beautiful and delivered on time.