Kay Jewelers

Category:	Jewelry Store
Address:	310 Daniel Webster Hwy #169, Nashua, NH 03060, USA
Phone:	+1 603-891-1122
Site:	stores.kay.com
Rating:	1.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 14

Reviews 11

Tricia Elliott

i bought a necklaces in store on a special order.. 6 weeks later they never called me to let me know that they couldnt make the special order. after i had called for two weeks in a row to see if it came in. when i went into the store to see what was going on they told me that they couldnt make the order and that i should try online. so i went to ask for a refund. they told me i couldnt get one because they didnt have any cash on hand. so me being frustrated, i went home without my refund cause i could either wait the 7-14 business day for a check or come back to the store during the weekend. i decided i was going to order the necklace off the internet. which the one i special ordered is right there.. i went to use my kay card only to find out that the company closed my account for no reason. i had a zero balance. they said it was due to inactivity but they glad excepted a payment i made for a perches two months prior. so after they received my last payment they closed my account... even thought i was paying on a mistake they made back then. now i cannot use my kay card and have to re apply for a new card.. i have been a customer for ten years and im sad to say theyre losing my business due to lack of responsibility. i could just easily charge the internet to a different credit card or simple pay in cash like i did when i first went into the store 6 weeks ago but because they refuse to take any responsibility for their own faulty actions im leaving this company ive been with for over 10 years. PS i would give them ZERO stars but they wont allow me to post this without one... so i rate this company with a ZERO

Robert Winslow

Horrible customer service! I put a ring on hold there a few months ago, and explained to them that I would be doing a trade in towards the purchase. They did inform me they can not do trade ins there, but would work with another store to do it so I could buy the ring from them. A couple weeks ago I called them after securing the financing from Kays for the ring and let them know that I was ready. I was told by my sales rep that the manager was away until Monday and she would call me back then. No call all week, the following Monday I called back and was told the manager was tied up but she would call me back, no call again. I called corporate on Tuesday and finally got a call back from the manager who informed me she was too busy all week to call me back and in my opinion not very sincere. Come to find out they could not do the trade in and would need me to go to Salem to buy the ring and do the trade in, which is another hour on top of my already two hour drive. The whole time they had my deposit, would not call me back and were not upfront with me about the trade in. So now I have to start the shopping process over again to find the perfect ring like the one they had there. Stay away, not a good place to do business!

Nicole DiStefano

BUYER BEWARE Long story short: My best friend purchased her wedding bands from Kay (3 months prior to wedding.) The rings never arrived in time for the wedding and have still not arrived (its been 6 months.) She was given the run around by many employees, including the "customer care correspondence team." They passed the blame and offered her a $150 gift card. This lack of accountability is unacceptable. If your wedding bands never arrived in time for your wedding, would you purchase anything from Kay again? The most disgusting display of customer service.

Melody Montanez

This store had the worst customer service I have ever experienced. They were supposed to repair my ring. Instead they lost it, then when it was located they tried to give it to me with damage that wasnt there before it was sent out for repair. The damage was to the point of having to completely replace the ring and the associate treated me as if it was my fault. I suggest never shop here. Truthfully Ive done my research and the only jewelers around that they arent associated with is Bermakian Jewelers. Thats where I will be going for now on.

Ryan Pancine

My mother and I had gone in, just to return an item, when I noticed the new Coach Bold watch, new that day, and a beautiful womens Movado watch, I spoke to the gentleman helping my mom, which I wish I remembered his name, but he was fantastic. He helped up with everything that day. He was able to get me the new Coach Bold for over 50% off, as well as a great deal for my mothers Movado watch. Ive also had great help in the past finding my husbands engagement ring.

Jason Gladstone

I pay for insurance, I have back surgery and have to take time off of work. I continue to pay Kay, finally get my insurance paperwork back to them. They send me an additional pamphlet of paperwork, which I have to give to my Dr. Waiting to get them signed and stamped and Kay calls me. They refuse to help me out, says if the papers are not back by Saturday. They will default my loan, been on hold 20mins. Waiting to speak with a manager. AWFUL! 0 STARS!

Destiny Flood

Awful ! Yea they may have beautiful jewelry but their service is beyond just not professional. To get jewelry sized takes 2-4 weeks which isnt exceptable. The people who work their are not understanding of your needs, and thy have a nerve to just dip your jewelry in water for a cleaning. They arent on time for anything and for the price we pay for jewelry they should have quicker services. I will be going else where for my fiancées wedding band.

Lisa Culhagil

I just wanted to thank Stacy for helping me find the perfect gift for my daughters 16th birthday. I wasnt sure what to get but she knew the perfect gift a beautiful necklace. My daughter loved it and wears it every day. I highly recommend Stacy at Kay for outstanding customer service and a wonderful friendly personality.

Lexie Love

The store manager is the only one that I will go to. All the other associates are horrible, have attitude. One was telling her associates to get out because she didnt want to deal with my fiancé and I. How horrible is that? The store manager is the best.

lauren hildreth

I dropped my rings off over 2 months ago to get sized and Im still waiting to pick them up. Absolute worst customer service. Dont even waste your time or energy. Belden Jewlers is their sister company, even worse than Kays.

Natalie Macleod

i went in there to look. They are so pushy!! I used to get my jewelry from them, never again.