Bill Dube Ford

Reviews 5

OU

OurCountry IsScrewed

Very disappointing buying experience. Thankfully I got up and left without money changing hands. The ordeal had the stench of a "bait and switch". I was given a price on a vehicle. I go in and continue working with the salesman to then learn that the vehicle was sold (which is OK, because I dragged my feet a few days and knew the risks. This piece I am NOT upset about.). We began looking at alternatives and found a different vehicle that would fit what I was looking for. Then over comes a sales manager with the salesman I was working with. I then learn that the price I was given COULD NOT be honored because a mistake was made in counting one of the rebates twice. The Sales Manager even made a comment that she couldnt even sell that vehicle to her brother for that price. Apologies were made up and down, but nothing was done to try and make it right by the customer (me). To try and salvage something, I offered to buy a vehicle they had on their lot so as to not have to involve a dealer transfer. I knew this vehicle has been sitting there for quite some time. I upped my price above what initially drove me to Bill Dube and asking they try and meet me half way - to try to make up for their "mistake". Nothing doing. $500 extra is all I got. I feel bad for the salesman - I was looking forward to doing business with him. Clearly this sale was lost due to mistakes/malfeasance in the back office deal room. Bill Dube Ford had an opportunity to win over a new customer (having never done business with them - or Ford for that matter). A failure to try and correct it and make it right by a customer with a checkbook in hand is disappointing.

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AB

Abbie Ashford

When I arrived at Bill Dube Ford, Andy Boston immediately greeted me. He was friendly, helpful, and determined to make sure I walked (or drove) away with what I was looking for. He ensured that all of my questions were answered with confidence and detail. At no point in my visit did I feel pressured to make a purchase however confident that I was making the right one. This experience erased the idea that many buyers have about dealers and dealerships. In no way did I feel that Andy was only doing it for his dime or convenience. I will NEVER use another dealership or dealer. Andys efficiency and positive attitude made the experience and atmosphere stress free and enjoyable while I made the decision to drive away in my RAV4. When we went inside to figure out the logistics of the purchase Andy showed his strong will to have me leave in the car I fell in love with. He worked with his management and financial team and together they created exactly the deal that I was looking for. I dont have amazing credit and they made the phone calls and sacrifices to make sure that I was happy. I would also like to mention how attentive and welcoming the Bill Dube Quick Lane is. Since I had my last car I have been going there and like I said about the dealership, I will NEVER go to another location for a service. Thank you Bill Dube and a HUGE thank you to Andy Boston!! I recommend this location and dealer to my greatest ability.

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A

A Private User

THIS IS THE WORST DEALERSHIP EVER!!!!!! DO NOT GO HERE!!!! BUYER BEWARE!!!!!! IT IS NOT EVEN WORTH THE ONE STAR I HAD TO GIVE IT IN ORDER TO PUBLISH THIS REVIEW!!!!!!!!!!!!!! We spent all day... in and out of this dealership today. We test drove the car, the fiance department took 6 hours to process our application. After it was approved there was a mis communication in which the horrible salesman thought we didnt want it. My wife called and said she was on her way to sign the papers and pick the car up. AS SHE WAS PULLING IN the salesman was PULLING OUT WITH SOMEONE ELSE IN THE CAR!!! She was willing to put down cash while we were just trading in our car so they SOLD THE CAR OUT FROM UNDERNEATH US!!!!! LEAST TO SAY THIS WOMAN WHO THEY GAVE THE CAR TO DIDNT EVEN HAVE HER CAR SHE WAS TRADING IN AT THE DEALERSHIP NOR DID SHE HAVE AN APPROVED CREDIT APPLICATION. NO MANAGER LISTENED TO US IN FACT THE SALESMAN WENT OVER TO THE LADY WHO THEY GAVE IT TO AND TOLD HER WE WERE INTERESTED IN THE CAR TOO JUST SO SHE WOULD PUT MONEY DOWN ON IT. THESE PEOPLE ARE UNETHICAL, RUDE, NOT CARING OF OTHER PEOPLES TIME AND CERTAINLY NOT WORTH SPENDING YOUR HARD EARNED MONEY ON. THEY SHOULD BE PUT OUT OF BUSINESS. DO NOT GO HERE UNLESS YOU ARE LOOKING TO WAIT ALL DAY FOR A YES AND AT 7;30PM HAVE IT STOLEN RIGHT FROM UNDERNEATH YOU!!!!! BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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J

J Hsu

I would give 0 stars if possible. The WORST car buying experience I have ever had. I went in to buy a 2016 Tacoma truck. We negotiated an agreed price on paper for a specially ordered configuration. I go to the dealership with full cash payment in hand only to have the price switched on me. Their excuse was that the SALES MANAGER who finalized my deal, Donna - someone who said they had 30+ years experience with the dealership, made a mistake on pricing. Therefore, the customer had to eat the cost for their mistake. Ann, another sales manager, was less than courteous, and basically told us to take it or leave it. Keep in mind, I had waited a month for this trucks delivery, and they had this same amount of time to realize their mistake, contact me, and to work something out. BUYER BEWARE when going to Bill Dube Ford Toyota. They do NOT honor written contracts even when they are given out by management - it is basically what ever the finance department wants to charge that very moment to meet their numbers. I will be filing a formal complaint with Toyota Corporate offices. This really looks bad for the Toyota brand if they condone these type of practices when selling cars. Debbie Dube - if you can make this right, Ill reconsider this review and my discussion with Corporate because I believe in second chances and good business relationships.

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AM

Amy Wilson

I would like to praise a special person in my cars life. His name is Dan Bergeron and I have known him for twenty plus years. I first meet Mr. Bergeron at Portsmouth Ford. He was the most Knowledgeable service person there. He would go out of his way to explain any and all problems my vehicle had. He was always clear and told me the truth of what had to be repaired immediately and problems that needed fixing but not right now. After many years of outstanding service I followed Mr. Bergeron to Hampton Ford. He continued to serve all four of my Fords. My vehicle is a 2012 Expedition. We know with age comes problems with anyones vehicle. Mr. Bergeron is trustworthy and overseas my vehicle from drop off to pick up. This commitment takes time and effort while dealing with other customers, job tasks, and every day requirements of the job. Now Mr. Bergeron has moved to Dover Bill Dubes. Once again he is my amazing service person. He is always friendly when I call him about a car problem . He stays calm and talks me through the problems I list off to him. Im blessed to have found an outstanding service person for all my vehicles. Thank you again Mr. Bergeron for your honesty , service , and friendship. Amy-Marie Wilson

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