Planet Nissan

Reviews 3

A

A Private User

This is the email I sent to Nissan : I am emailing today to inform you that Planet Nissan in Las Vegas was a very regrettable experience. On Saturday 2/13/10 my fiance and I went in to the dealership to check out a deal we had heard of. She wanted to turn in her Toyota lease and get her dream car the Cube. When we got there Gina helped us with the process. We decided we were interested in getting the vehicle. When they pulled her credit we were told that she was a first time buyer, not true. We had to argue and persistently push for the manager Joseph to recheck the credit report, he eventually found it. We were then offered the Cub for a 39 month lease(15,000miles) at $275 with $2000. We decided that this deal was doable. We asked to take delivery 2 days later, they refused. We wanted to do this because we had to empty the Toyota and clean it up a bit. They gave us trash bags and had us transfer everything in the parking lot. I then asked Gina if we were done with Toyota since Nissan would be paying off the lease and turning it in. I inquired about the condition of the Toyota (scratches and a dirty interior). Gina said we were done and Nissan would take it from there. After emptying the Toyota out we took the Cube home, my fiance ecstatic. Two days later (Monday) Gina calls and leaves a message saying that we had to come pick up the Toyota (surprising since we turned it in to Nissan). I called her back and she could not explain why and asked that we come back to the dealership...45 minutes away. Gina made us think something had gone wrong with the lease. We immediately drove there to have Joseph greet us and inform us that he would pay off the Toyota lease but we had to take the car back and turn it in ourselves. He said they didnt know Toyota required us to turn it in...he is the manager and Nissan is advertising turn in your Toyota lease? Isnt this something that should be known. I was frustrated, he offered us to leave it there until we had time...something that would have been great to know over the phone, why couldnt someone take 2 minutes to talk to us on the phone? At first I decided to leave it, 10 minutes later I called the dealership and asked to speak to customer service, I explained what happened and said I had an issue with Gina and Joseph and asked that their manager call me back. That still has not happened, instead they gave Joseph my number and he called me. I explained why I was frustrated (besides the point I asked for his manager). All he could do was say that Gina shouldnt have said that (almost telling me I shouldnt have listened to her) and all he was willing to do to solve my issues was to take the Cube back. Not gonna happen since I just gave my fiance the cube for Valentines Day. And then all of a sudden he offered to turn the car into Toyota for us. After he just told us he couldnt and made us take 2 hours out of our day to come get it. I ended up taking the Toyota back, he also informed me that i would be responsible for the condition of the vehicle, Gina informed us Nissan would take care of everything. Joseph said not to worry about it because Toyota allows $1000 in damage before they charge. So Joseph doesnt know something as simple as who can turn in the Toyota but he knows what there lease department will allow us in scratches. At this point I plan on emailing the dealership, the corporate headquarters, as well as the local news and review websites. I want everyone to know how horrible the dealership and Nissan are. I decided to wait 24 hours just to make sure Im not being unreasonable. Then today (Wednesday) Gina calls my fiance saying that she knows I was upset, oh and that they need the Toyota VIN# to pay off the lease. Why wasnt this dealt with when we were there dealing? Why wasnt this taken down when the had the Toyota for 48 hours?

RO

Rohan Kishibe

Over the course of two weeks, my grandmother has been treated horribly by the staff of this establishment. To start, on August 2, 2016, my grandmother had to take her 2015 Nissan Juke into the repair shop due to the engine stopping while she was driving. The man who helped her was named Andrew Brack (who didnt even say hello or how can I help you today?) . Andrew looked at the car, told her "he cant do anything about it" even though he was supposed to be the one to fix the car. He said he was "unauthorized" to touch the car until Nissan Motors approves of it. The least he could do was tell another employee or the manager about the situation, but he did not. Also, when she received the car back after its oil change, oil had splashed on the windshield and the people responsible did not clean it up. There are oil spots on the windshield of the car now and we dont want to make it worse by trying to clean it ourselves. Today, on August 8th of 2016, she had to come back in today to get the car fixed once again after making an appointment for 8:00 A.M., and I was with her today. We were helped by a man named Heath. Heath had told us to drop the car off and they would call us when it was done. After a few hours of no call, my grandmother called Planet Nissan at 3:15 P.M. to no answer. She called again, and another employee who failed to reveal his/herself over the phone answered. She asked them if they could get Heath on the phone, and they replied "Whatever" and hung up on my grandmother mid-call. A final call was made today at 5:15 P.M. to which Heath answered. He said, "When we put your car into our computer, it shut down and we were offline." This means that if we didnt call, THEY DIDNT WORK ON THE CAR AT ALL. It is with great displeasure that this dealership gets the rating it deserves and lower because of this horrible service. This review is also going to be printed out and showed to the General Manager tomorrow as a complaint for the incompetence of this dealerships employees.

CA

Cathy Castro

ill agree with the customer that stated Becky is rude. but its NOT JUST HER (ken, frank, the entire staff)... that whole "planet" organizaiton is disgusting. From the sales men whom claimed we would need 5k as a down payment, to the service deparment whom crashed our truck in their maintenance department. They impersanated the service manager (frank), whom did nothing about it when he found out about that and so much more. They are shadey. They claim to do work, and dont do it, they lie, are disrespectful, and nothing is done about it. We even tried contacting someone higher up and outside of the loop of employees trying to hide their shadey ways, which led to a one sided investigation that concluded with Planet Nissan taking no responsibility for the endless F***ups and shadey business. You try to get through to Rick Cordello or someone you think would care and no one sends messages to anyone, and blocks access to them like they are the President . So we went to their local competitors UNITED NISSAN. The staff there is absolutely amazing. Nick Sr leads a team of individuals that all have the same goal, working together for everyone not just themselves. His goal is complete customer satisfaction. They are honest, and realistic. So realistic that we are out of the cursed truck planet nissan gave back to us, and into a beautiful 2015 nissan pathfinder. We will continue our business with United Nissan, and look forward to a trustworthy and prosperous relationship with this amazing dealership and staff. (Nick Sr., Nick Jr. Fred, and Sinthia ... these are the individuals that made our hate for Nissan one we now proudly and confidently look forward to...remember folks its not the nissan name, your just at the wrong dealer) United Nissan (sahara and boulder) worth the extra 20 min drive from the north west area.