Kenyon Noble Lumber and Hardware

Reviews 6

GE

George Austin

I recently had the misfortune of buying some plywood and such at Kenyon. The contractor picked out the materials and then I went in, paid for them and he picked them up when they were paid for. The reason they got 2 stars instead of 1 is at least they had the material I needed but then so do a whole lot of other places in Bozeman for future reference so 1 star is probably a more accurate reflection of my overall experience with these folks. The problems started after the supplies were paid for and picked up. Several days later the contractor was billed for the same materials Id already paid for. I was sure it was a simple mistake that should be able to be resolved with a phone call, after all I had the invoice in my hand right?....."Wrong!" On the second call made I went up the food chain to a floor manager that assured me that he would take care of the issue himself and call me back when it was taken care of... "Wrong!" No call. After a reasonable period of time had passed and I knew a call was never coming and a second bill showed up at the contractors I tried to call again (4th attempt to resolve a simple double billing issue???). I got to the billing dept and tried to explain to the little girl they had answering the phone that I wished to speak to a dept head and didnt wish to go through my tale of woe yet again unless it was to a manager. She was obviously trained to keep people from speaking to managers whether they want to or not and she kept trying to get me to explain my problem to her so she could take a run at it. Having already made 4 attempts to resolve this and even having a manager promise me a call back and "not" I did not feel like starting all over with this kid. The more she dug her feet in and was absolutely not going to allow my call to get past her desk the more frustrated I got! I know by that time the frustration I was feeling over her absolute refusal to pass my call on was showing in my voice but I have grand kids and I have daughters so I was respectful and at no time swore or in anyway insulted this kid even though she was starting to get petulant at my refusal to do things her way and it was most annoying! I was not going to be dissuaded from talking to a dept head this time after not getting call backs or anyone being able to take a simple invoice number and seeing it was paid in full, removing it from a bill so I persisted. Suddenly I found I was talking to myself, yup! The little gal got cranky at my insistence polite though it was and hung up on me! Obviously well trained children answering the phone at KN. Ive now got hours involved in what was such an obvious mistake it should have been handled in the first 2 minute phone call but "NO", so I called back yet again. This time I spoke with the gentleman that I should have been turned over to on the very first call, his explanation made sense and I was assured the issue is resolved. "One can only hope"! With all the other great places to do business with in Bozeman I can assure you I will never have to deal with a problem like this at Kenyon Noble again..."EVER!"....Kenyon who??

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BE

Becca Pappas

I wish I could give a lower review. These idiots have been jerking me around for the last six weeks. Michael, the metal "salesman", is a moron and knows nothing about the product he is selling. My attempt to order sheet metal took several days of him calling and ask questions about my order that should have been dealt with while I was talking with him in person placing the order. He also lied to my face (that or hes a lot dumber than I thought) and said he would have to wait until the following day to place my order because the supplier is in a different time zone and was closed for the day (This was at 3:00PM on a Wed. in Bozeman, the supplier is in Washington, where it would have been 2:00PM on a Wed.) If he had attempted to contact the supplier and place the order with me there in front of him, then he would not have needed to call me multiple times over the next few days to ask questions about my order that he should have known to ask in the first place, and my order may have come in much sooner. Then when my order finally came in they did not contact me ( I had to call and bug them) and part of it was damaged, (I know this because when I picked up the undamaged part of my order, the sheets that had been bent to hell were sitting right beside them waiting to be returned.) They still, to this day, have not admitted that my sheets came in damaged and are still claiming ignorance as to where the missing part of my order is. I placed the order June 21, 2017, it is now August 5, 2017 and I have still not gotten answers or even a little bit of customer service. Today, I went into the store in person to attempt to get some help. I was told someone would be right out to talk with me. I stood around for the next 30 min being ignored and treated rudely, only to be told Michael, the idiot "salesman", will call me on Monday. This company is nothing but a bunch of morons who are a pain to do business with and have no idea what customer service is. And to top it all off my project is stalled because we cannot continue without the "missing" pieces of the order. Thanks for ruining my summer Kenyon Noble.

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DR

Drew Tyger

Forgo the so-called local option in Kenyon Noble and go to Home Depot. They have very poor customer service. Communication between their employees is also clearly poor. I worked with their project center to get a new front door and storm door. They ordered the wrong storm door and refused to replace it. Full disclosure- my contractor had already installed the door, but I dont believe this is a good excuse for them to not correct their error. Whenever I have called in they never can answer questions related to my order. They generally defer to another employee, saying this other person will call me back. Ive come to expect a call back in about two days and I have often had to travel to their store and talk to them in person to get anything done.

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MA

Made In Montana

This one star rating is for Jennifer in the HR department. One of the most unpleasant people I have ever had to deal with, even though I only communicated with her via phone. Im sure most of the actual employees are much nicer than that miserable woman. My advice, get a new HR person. Last time I checked, Human Resources employees are supposed to be helpful & NICE!

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MA

Mandy Cunningham

Today I went to Kenyon Noble to find missing bolts and wing nuts for a dog kennel. I had hoped to purchase a cooler I saw in their ad but they were out of inventory. I left happy because I found the parts I needed.

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ME

Megan Coburn

The selection is sparse. Very few options in the various brands. I usually only come here for the huge selection of 3M products and the loose bins of various little bits (which are often understocked.)

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