|Beauty Supply Store
|111 S 24th St W #33, Billings, MT 59102, USA
|8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–7PM 11AM–5PM
I have been very disappointed during recent visits to west end Sallys... staff doesnt greet customers and when struggling to find a product they sit and stare. They offer absolutely no assistance to customer. The sales associate Jennifer was extremely rude she clearly seen me and my mother struggling to find a product and just sits behind the cash register staring at us then when checking out said not one word to us. This has not been the first time! Going to make the drive to the heights next time and hope for better costomer service. Management- do yourself a favor and hire helpful friendly personable sales people!
Ive been to this location twice since moving to Billings, and had a decent experience. One of the staff members followed me around the store the entire time, but didnt ask me if I needed help finding anything. I called this location recently because I lost something of importance, and heard the associates on the phone laughing and giggling while talking about the item that I lost. Very unprofessional. Ill probably try the Heights location next time I need my hair products, because Sallys is the only place that carries what I need.
The girls that work here are not very welcoming and do not offer help in any way. And, they might not know it, but when customers ask questions they do a really good job at making you feel stupid. They need to work on the customer service skills. I just moved here and after always having amazing service at other sally stores it bums me that this store doesnt compare to all the others Ive frequently visited. From now on I will only come in here as a last resort.
Store seems understaffed, and employees seemed overworked. Went back 3 times looking for a product, each time being told that it had come in on the truck and would be put out on the shelves the next day. The 3rd time, as Im walking out the door, the lady calls out: "Oh, you could check with the Heights location." Gee thanks, really? I will only be going back to this location when Im desperate.
A Private User
I think this is a very nice store, the employees are always willing to help me find what I need and they gladly exchange if you have bought the wrong items. Theyre reasonably priced and usually cheaper than buying supplies from any other store (unless you want cheap beauty supplies from walmart). The only complaint is that the store is much too small :).
I love the hair coloring products and nail stuff here. Theres a few very sweet & helpful employees but the last few times Ive been here theres just a few younger girls that dont make you feel welcome and are too busy talking to each other to help anybody out.
Gf picked this place and she gets all her needs and desires met here and prices arent too bad so definitely 5 stars.
Always find what im looking for and they have good deals several times a year. Their people are always helpful.
Its a great place to shop for hair supplys. Always have great customer service.
My daughter changes hair color alot
Good prices, helpful employees.