Furniture Outlet

Category:	Furniture Store
Address:	12104 St Charles Rock Rd, Bridgeton, MO 63044, USA
Phone:	+1 314-427-0995
Rating:	4.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 69

Reviews 13

Allissa Huelsman

VERY POOR SERVICE! READ THE CONTRACTS! CROOKED CROOKED! My aunt and I are very unhappy with the services here at FO. She recently had her WHOLE house furnished here, spent thousands of dollars to receive poor quality services and furniture. We ordered everything over a month in advance, the delivery day came. Our China cabinet and one of the dressers are broken, they still havent done anythin about it. Its been 3 weeks now since they delivered. My aunt picked a bedroom set from the catalog and received something different. They still havent done anything. When we asked to cancel the order, we were told we had to pay 25% which wasnt discussed in the beginning. (I guess thats what happens when you dont pay attention) they refuse to exchange broken pieces, but would repair them. We didnt order broken pieces, so they shouldnt have been delivered that way. Our rug still hasnt been delivered. Monica is very rude! She keeps pushing it back to Monday, then Friday, then Monday again. When we called her, she said theres nothing she could do and that she didnt want to deal with us anymore. Also we could "come and get the rug yourself because you have a car" How could you talk to your customers that way? Its hard to get through, she wont answer the phone or call us back. We have to call multiple times. Total ripoff!!!!! The only reason she agreed to help is because we had a professional call her and even now, a week later, we still havent heard anything. Please go elsewhere. They are very unprofessional!

Jocelyn White

Chose to patronize small business over big business, 3 weeks passed and had not received my furniture NOR a call like I was promised I would receive when it arrived so they can schedule delivery. When i tried calling end of week 1 and 2 no answer. Luckily Monica answered on week 3. I express my concern, my first pmt is due next will and i have yet to receive my furniture, she asks Are you sure? (whhaaat?) then goes n back to find it is just sitting. Says she will deliver tomorrow. I ask is there anything you can do to compensate for your companies error? I.e. move payment date, waive delivery, ANYTHING. She blames me, No, i wish you would have called last week, well u said u did but yeah no nothing i can do. Worse experience, would prefer to pay the 2 or 300 i saved to never have this experience.

A Private User

GREAT Service and FANTASTIC Quality!! I paid a fraction of the price compared to the other big chain stores! We need to support our local business owners in the St. Louis area! The guys that delivered my sofas were fantastic! They set everything up and made sure it was placed correctly in the room and to my liking! Great Service, Great People! I will go to them first with any furniture I buy in the future!!

Rhonda Freeman

I would like to thank Monica for her great customer service. I have never had anyone work with me as she did. I really appreciate them keeping my furniture with them for almost 6 weeks due to my flooring issues. I love my furniture and looks great with my new floors. I will recommend your store to anyone i know who needs furniture. It was all around a great experience.

Crystal Goff

Great experience. Monica and her family were patient and pleasant while I shopped. I wanted to find the quality and price I was seeking and was treated with respect and kindness. This family gets it. If you are looking for a place that offers quality as well as fair prices and great customer service, Furniture Outlet in Bridgeton is your place.

Candy Candylan

I ordered from them once and am now ordering furniture again. Monica and her family are great and they help you as much as possible. Very good customer service. I would most definitely recommend this location and store its a real life diamond in the rough

Jennifer Black

There place is TERRIBLE.. Sold me a bed infested with the bugs.. I was very nice and all I got was disrespect.. She chic said, "no way were giving u a new bed..you paid for it so it is you job to fix it." People please dont shop at this store...

shauntae blanks

Very reasonable in price, wide variety of whole house furniture. Works deals with customers when spending a decent amount of $$$...walked out very satisfied, will be back to furnish basement.

A Private User

pretty cool people there, delivery guys were awesome and did for me the same day. memory foam mattress was great too and it wasnt really expensive like they usually are. .

Cindy Indelicato

My furniture was perfect,my sales person was great, my delivery was great and so was the price will definitely shop there again

Denise Allen

The service is great an i have bought many pieces from this store an have always been very satisfied

Keppie Robinson

I get all my furniture from here. They have many financing options.

Riley Johnston

It was amazing they were so nice