CVS

Reviews 15

LO

Lo Jones

This pharmacy is very chaotic and not managed well. Some of the staff are friendly and professional but some are not which brings the overall experience to a low. Also, when I have a prescription that I hand to the pharmacist and he doesnt know what it is I would at least appreciate it if he ask for a little time to do a quick research. I took the prescription to another pharmacy where all of the staff knew what the medication was and informed me that they could order it and have it the next morning. This was very pleasing. It makes me wonder when the pharmacist doesnt know about a medication but the entire staff knows at another pharmacy. I had an incident where I was misinformed about some information by the pharmacy and was told to look into it. It was a prescription discount card. I was very appreciative. However, I did have to call back a few times because I couldnt pull the information necessary each time out of the staff to complete the task. On my next to last call to them I was given a huge sigh and told that when I call there that I am taking out their time. My reply? I will be taking my business elsewhere. Their reply? Okay! They dont care. I hung up and called the actual discount card company and discovered that I had been given erroneous information and couldnt use the card. It had been rejecting and it was a reason that I had to be calling several times. I, then, called AGAIN to inform them of this fact so that they would not convey this information to other patients and also so that they would know that I wouldnt have gone through all of this had I not been given the incorrect information. Believe me, I would not have wanted to waste my time like this. I will say that I the last time I spoke with a lovely lady named Sandy who was very nice and apologetic for the way that I had been treated which was unprofessional. Actually, she gave me the erroneous information. I do not blame her. She thought that this was correct and I thanked her for trying to save me money and doing a good thing. I asked for a pharmacy manager. No, there is no pharmacy manager on staff on the weekends. Well, could this be why there is such chaos and loss of professionalism? I dont know but this could have all been just a good laugh at a crazy, whirlwind day but, instead, I talked to staff who didnt want to waste time. I can say this. Why? Ive worked many, many years in oral surgery and dentistry and Ive always treated every patient with utmost respect and never once acted as if or told them that they were wasting my time. Misunderstandings happen and misinformation happens but staff in this type of setting should always be professional or go somewhere else to work if they cant handle it!

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CH

ching winner

I went to CVS in ocean springs to coupon on the deal where you spend 30 dollars and recieve 10 dollar extra buck. Apparently, the cashier did my transaction wrong and I end up paying more than I should. Also, I did not received my extrabuck rewards. I brought it to the manager attention when I realized what had happened. However, the manager kept telling me to call 1-800-shop-cvs and that they would explain the situation about my transaction. She seems uninterested in helping me with this issue and gave me awful customer service. I end up going to diberville CVS where they assist and helped me resolve my problem. I am NEVER going back to Ocean Springs CVS. The manager Christy, Crissy or whatever her name is had a bad attitude. WORST service EVER!

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HN

hnybee1978

I called in the morning and spoke with a lady about a hard-to-find item telling her I didnt want to drive over for it if they no longer stock it. She let me know they do, what isle to find it on, and bonus, the price (even though I didnt ask). When I drove over to pick it up, the service was top notch. I was greeted when I walked in and the cashier, Victoria, remembered speaking to me about the item. She was friendly and efficient. You cant find good service many places these days, so I appreciate it when I do, and like to make sure to recognize them for it.

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BR

Brian Jacobs

Im 45. Decided to quit smoking today. Went to get some nicorette at this wonderful place. The girl at the counter asked for my id. Normally I have it but for some reason, today I didnt. Granted, an id is required to buy tobacco products. Im 45. Do I not look to be at least 18 to buy a product to quit smoking? I went home, got my id, and went to a different pharmacy for help. They were great. Use some common sense lady.

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A

A Private User

They closed the pharmacy on New Years day, yet did not have a recording for my Dr. to know that so he could have used another. They did not open the pharmacy until 10a.m Jan.2nd By that time I was much sicker waiting to get my prescriptions filled. During a known flu season this is NO CUSTOMER CARE to me. Go across the street to Discount Pharmacy for true care and quality service.

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SC

Scott Davis

There is always some problem with this pharmacy. Either they dont have a Rx in stock and dont bother to call you, dont process drug loyalty cards even though they are on file, etc. Customer service is horrendous. The problem is that Rite Aid is no better. Ive gotten other peoples prescriptions from them.

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TH

Thomas Frisbie

Had to fill a prescription for my son. They told me it would be ready at 1. I went after my son got up from his nap at 1:45 and they said it would be another 30 minutes if I wanted to wait...while holding my clearly sick child. Rediculous. I left and never plan on filling a prescription at a CVS again.

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DA

Darshanette Johnson

Most times when I call the pharmacy they do not answer. I have literally waited on the phone 10 minutes and still did not get an answer. When I make visits in person, the customer service isnt bad at all. The wait is usually long but most of the time their attitudes are pleasant.

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DA

Dara Maughan

Absolutely terrible customer service at the pharmacy. I had a couple basic questions about my sons prescription and the guy was so rude to me. Every time I use this pharmacy they give me problems and are not nice at all. I will be going across the street from now on.

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OA

Oanh Dinh

I use this pharmacy all the time and the workers are always friendly. Working with the public myself, I see that people often say something only when something bothered them that one visit, but wont say anything good about the other 200 visits theyve had.

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MA

Marty Beech

Pharmacist name “Jerry” complained about my doctor who wrote prescription entire time I was there; this guy is definitely NOT customer friendly. Also, their phone appears to be broken being I can never get through to pharmacy.

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JE

Jennifer Seymour

We only use CVS because the insurance forces us to. My prescriptions are never completely filled. There is always something missing.

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AN

Ann Williams

Worst CVS ever. The photo center is HORRIBLE. Do not use this store if possible. Use Walgreens.

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JA

Jason Pauley

Employees in pharmacy and front are kinda short with you. Everything Ive been in there

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LE

Leigh Boyce

I can get the same drug at Wal-Mart for $4 that costs $25 at CVS.

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