The House
| Category: | Sporting Goods Store |
| Address: | 200 S Owasso Blvd E, St Paul, MN 55117, USA |
| Phone: | +1 800-409-7669 |
| Site: | the-house.com |
| Rating: | 4.3 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM 12–4PM |
Location
Photos 1
Reviews 5
ZA
Zack Sieber
I was fortunate enough to shop online, in store and deal with customer service. Normally there is no way I would ever say I was fortunate if I had to talk to that many people to fulfill an order, but in this case my dealing with The House was nothing short of perfect. I found an awesome Lib Tech board on their new years sale and ordered it paying with PayPal. I was excited for it to arrive and my girlfriend placed an order for a board, bindings, gloves and a jacket the next day. However her order shipped before mine, and I was getting concerned due to time constraints on my vacation time from work. After calling customer service I was informed that I ordered the last board and they had to search their 3 different storage facilities for it. After not receiving a confirmation number the next day I became stressed that maybe their inventory was off and maybe they were out of stock. I went home to MSP to visit my family and called the house and asked if it would be acceptable if I came and picked the board up in store. They were fine with that, they went and grabbed the board for me and set it aside. I arrived at the house and during our conversation over the payment and processing I was informed that since it was done through Paypal it could only be fulfilled online and they would have to cancel that order and resell it to me as a debit transaction. No problem I thought, so I proceeded to get boots and bindings. The sales staff (Marlin) was very helpful and knowledgeable. They took the time to help me find the best binding and boot combo for me, that was not only comfortable and supportive, but was a great deal as well. He went back a few times looking for a set of bindings for me that were the last in stock but worked perfectly for my set up. I also tried on multiple boots both at the outlet and main store, and finding the perfect fit wasnt a nuisance to them, as they were patient with me as I tried a few sizes in multiple brands to find that perfect fit. I left the store with the intention of returning to the store the next day after Paypal refunded my order to complete the transaction for my board. After calling my bank and Paypal I learned that it would take Paypal up to a week to refund my transaction and that would not work for me, as I would already be back in Washington at that time. I called the customer service line again (Jesse, I think was his name) and to no surprise they were very helpful. I told them the situation and they told me they would two day ship it the next day to make sure everything worked out fine, and at no extra charge. Great customer service and a knowledgeable, helpful staff feels like a dying art in this age. Shopping with The House was a throwback to a better retail era, and I felt like i was the focus of every single person I spoke with. I cannot recommend The House highly enough, and would encourage any and everyone to send their business to The House. I will be a customer for life.
FO
Fo Shoden
Nobody bothered to ask us if we needed any help while browsing for around 20 minutes, which we were doing purely to kill time while we waited for the one person who obviously worked there to finish up with another customer. Finally, he was free and I approached him saying Id like to take a look at a few things that were in the back, which we had spotted on their website. I was told to "hang tight" while he found someone else to help us. Five plus minutes later, he had still seemingly not made any effort to connect us with someone willing to facilitate a sale, instead choosing to mess around with the computer behind the desk the entire time and ignoring us, as if he had already done his part. The store was not busy at all at the time, it was mid-day on a Monday, and we were alone inside, aside from one other couple. The employees here do not seem to understand that the paychecks they take home are funded by sales from customers, like we almost were. We will not be going back, and I suggest anyone else do the same unless you like dealing with pretentious 20-somethings. I am not much older myself, but I do understand how customers should be treated!
HI
High Cascade Gardens
I have shopped with The House several times and I honestly do not know why I even tried to be a loyal customer. My latest "attempt" to be a customer was foiled because they literally would not accept my money! I placed an order close to $4,000 and wanted expedited shipping as I was planning a storm chasing trip with a couple friends. After jumping through hoops, email verifications, account activity verifications, talking with them several times over the phone and 3 days later....They told me I needed to change all my bank account information for me to purchase with them. So the breakdown? This had nothing to do with my bank, it had everything to do with the amount I was spending and them going to the extent of telling me they thought it was a fraudulent purchase. The kicker? They held on to my money for TWO WEEKS, even after verifying it was indeed my account. If you plan on placing any sort of large order go ANYWHERE else. I will never use The House again. Management or the owner should be ashamed for not stepping in and helping with a very simple situation.
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Steve Rogers
I bought items from The House at least 3 times in the past and have received good service. But not this time. I ordered a Burton Goretex snowboard jacket, Patagonia belt and a pair of Fox boardshorts. The Burton jacket did not match the specification on the website as I specifically ordered this Goretex jacket as it was listed with sleeve gussets. When the jacket arrived it did not have any and the sleeve closure system is not good enough. I have phoned 4 times to speak to someone at the store but after holding for over 3 minutes (at international call rates) I hung up as the phone bill will cost more than the jacket! To make things worse I have been trying to get online to their website and it keeps timing out. I have tried from 4 different devices and all bomb out. I just need to contact someone from The House to sort this out ...... but it seems impossible. I could not even get someone from the shop to phone me back. Its a pity as their stock selection is great and in their past the service has been good. This past experience has changed all that.
ME
Mercedes Clemens
Hands down the worst buying experience online in years. There was a great deal on snowshoes, so I went ahead and ordered. My credit card billing is to my PO box. Shipping is to my home (indeed, they do not even offer shipping to PO boxes!). I primarily shop online. The fact that my shipping address is different from my billing address is not a problem for any of the more than dozen companies Ive shopped with in the last year. But the House Boardshop sends me an email that I have to call them to confirm my shipping address. Fine. Whatever. So I do so. After being on hold a while, finally speak to someone. She tells me that they have been unable to verify my phone number with my credit card company. I know for certain that the phone number is correct. Then she offers to get my credit card company on the phone so I can confirm with them. Or if Im worried about security, there is "another way" to verify. At this point, I have had it. The whole process is supremely ridiculous and NOT worth the hassle. So I cancelled the order and will never shop with them again.