Category: | Auto Parts Store |
Address: | 1842 Mainstreet, Hopkins, MN 55343, USA |
Phone: | +1 952-938-3517 |
Site: | napaonline.com |
Rating: | 3.9 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7:30AM–6PM 9AM–5PM |
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Brett Weber
APATHETIC ~Some of the worst customer service Ive ever had. I ordered a part that was taken to some other customers location. I was unable to fix my car that night and had to get a rental car. I was told the part would be there the next day at 10am. I was there at 10:15 and the part had not been picked up yet. Brett and the other guy behind the counter offered no solution and showed very little concern for the massive mistakes on their part. DO NOT use this location or NAPA for that matter as this isnt the first poor experience I have had with them. Go just down the road to Carquest 11523 County Rd 3, Hopkins, MN 55343
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Erik Davis
I went into NAPA of Hopkins on Sunday night 30 minutes prior to their posted closing time. I was having an issue with my car battery, the sales representative tested my battery and indicated that I go home and charge it, rather than purchase a new battery. He also let me borrow the required plugs to charge that style of battery and told me to "drop them off next time Im in the neighborhood". In my mind this is top notch customer service! Because of this experience, I will defiantly return for future purchases and will recommend to friends and family!
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Robert Molberg
My wifes car wouldnt start in the negative temps (Jan 2017). I got it jumped and headed to NAPA. They tested my battery (in the freezing cold) and gave me an honest opinion, that the battery life was just fine and that I didnt need a new one. I decided to purchase a new one anyhow with a higher Cold Cranking rating than the one I had. The gentleman didnt try and sell me on a super expensive one. He recommended one right in the middle that was one step better than my current. I appreciate that. Thanks and Ill be back!
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pkr 40
Never had a bad experience. They never try to up sale but yet try to find a better deal for you. I always get great advice for my jeep and trailblazer when i have questions and they go above and beyond. Customer for life Thanks. Joe nord
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jeff chapman
If i need a part i go to Napa. hands down. I get the right part all the time. or has been my experience. and these guys know cars. prices are usually comparable..why go anywhere else..
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lizzy lehrkamp
Could not get my full question out before I was told NO so rudely. Already dont go to NAPA because my customer service experiences have been piss poor but this was over the top.
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Corey Menning
AMAZING SERVICE AND STAFF... Let my son use the restroom after walking from a few blocks away. Even gave us both a bottle of water before we left!
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Robert Strong
Good knowledgeable staff has a lot of hard to find stuff in stock or can get it quickly. pretty much everything youd like an auto parts store
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Steven Rusk
Knowledge staff that can get you the right part and give you tip for install. NAPA has never let me down.
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Ryan Gabel
Wow! I called to price a part and Dean was great! If youre in Hopkins Id say this is the place to go to!
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Corey Collins
Smaller selection than other stores but very helpful staff!
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Aaron Barker
Feels like old time hardware store
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Joe Johnson
Service with a smile