The UPS Store

Category:	Shipping and Mailing Service
Address:	18140 Zane St NW, Elk River, MN 55330, USA
Phone:	+1 763-633-7050
Site:	theupsstorelocal.com
Rating:	2.5
Working:	8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 8AM–6:30PM 9AM–4PM Closed

Location

Photos 8

Reviews 10

Luke Bl

HORRIBLE STAY AWAY!! SEE NOTE BELOW I shipped a package from UPS Elk River, MN store and it arrived damaged. This happens. I opened a damage claim with UPS in Elk River and they said theyd handle it. Three days later, I called and asked about the status. They said it was being handled and no problem and was being inspected. I waited over the weekend till the Tuesday following the Friday call, and the UPS store rep told me that it was in their care and being inspected and should have an answer the next day. Only later that night to find out my customer was irate because the package was delivered to HIS customer in Texas! So I called UPS in Elk River the next day. Talked to the owner. At first, he seemed like things were being handled. But I called Corporate UPS and they gave a different story. When I called back to the UPS store in Elk River, The owner gave me a poor excuse that the employee was new and didnt get it right. THAT EMPLOYEE BLAINTLY LIED! If he would have looked at the tracking number that day (or even days ago) he would have known it was on its way to a different state and WAS NEVER inspected. The owner of the UPS Store in Elk River, MN was RUDE and unwilling to offer solutions for me especially when my customer is irate at me because he has a loss of use from the product and a run around from me that the UPS store is giving me. My customer claims that I should have used a reliable UPS shipper. UPS drivers did damage the delivery, but the UPS store in Elk River could care less, nor will they offer any solutions to the problems they created. The owner just defended the employee who did wrong. When I asked what theyd do to make this right with me and my customer, NO solution. Then he got upset and told me that hed terminate the phone call after I told him that (with no answers), Id have to take them to court. UPS corporate stated they are a Franchise and NO way associated with UPS corporate, just a third party shipper and cant be held responsible. Do you really want to ship with a company that acts this way? NOTE: As of this writing, UPS corporate called today and said they have assigned an investigator that over sees UPS franchises to specifically investigate this store and their conduct! UPS advised me to use an official UPS center, NOT this UPS store.

richard b

we had brought two international packages to ship in to this location. To put it bluntly, the guy that runs the place is crazy and runs the place like a nazi camp. We were the first people in line, and when someone else walked in, he would postpone us to help someone who had a local package to ship. I understand that if you want to help some, you should not stop one transaction to start up another one He had to clear all of the information on the screen to help someone else, loosing all of our information. One on the boxes that we had brought in was 1 1/2 inches thick. Due to a small bubble in the center of the box, he decided that he needed to change that into 3 inches thick. In so, the price of the box went from 360 dollars to 785 dollars. After filling out all of the customs forms, and being told that there is no way that he is going to change his mind and what he says goes. None the less, we brought the box across highway 169 to the FEDEX store and they measured it, weighed and came out with the box only costing 355 dollars. This guy that runs the store is loosing himself and UPS tens of thousands of dollars in a year. This is not the first time that something outlandish has happened at this location. The last time that I was in the location, I had brought a box that needed to be shipped to Belgium. He first complained that he had to do an international package. Second there was some wording, on the box, in which I had to repack the box, due to wording on it. He said that there could not be any wording on the box. I had used some Post Office Priority tape on it. Well he didnt like that so I have to change the tape. In fact I had to purchase only one kind of specific tape, when I said that I was going to go to Walmart across the street and get what I needed, He said that if I had done that, He would not ship the box, because there was not the UPS store tape on it. If I sell some items to be shipped international I will NEVER use this location, I will only use FEDEX or the post office. NEVER BRING ANY TYPE OF PACKAGE TO THIS LOCATION EVER, YOU WILL NOT ONLY BE HARASSED FOR MAKING HIM TO SOME WORK, BUT ALSO BE OVER CHARGED EVERY-TIME!!! I will never bring anything to this location again, I will drive an extra hour each way if thats what it takes!!

Eric Kohler

Do everything in your power to avoid this place. The bald condescending man running the place is as rude and unhelpful as the rest of the reviews say. With everything ready to go including shipping label printed, I asked for further instructions...he rudely pointed, mumbled some vague instructions and sent me to the back of the line. After making it back to the counter he informed me I needed 50 cents to pay for 12 inches of tape. Very distasteful after spending almost $20 to ship the package with them. Ill take my business elsewhere!

Steven Johnson

This might not be the local stores fault, but if I owned a store, and a customer called that wanted to print a UPS label because their printer was damaged, I would not charge them a $4.95 access fee and 10 cents to print the shipping label for my own company. They never explain to you how to get around the access fee by uploading it and printing it to the store using the online printing option, because they want the $4.95. With this kind of customer service, I will not be using them again. Customer Service is King!

Dustin Velasco

There is an older bald guy there with glasses that is a condescending prick! Terrible experience! Charged me .50 for a piece of tape about 8" long. The whole interaction was a joke. I will drive out of my way next time to get to the nearest UPS store.

Stefanie Schmid

First time using this establishment. I received phenomenal customer service and the staff was super professional! My painting arrived to my client fast and perfectly. Now that makes us BOTH HAPPY. Thank you for helping me!

jason workman

Just call to ask about a tracking number and the guy working there was a complete a-hole second time Ive tried dealing with this location and been very disappointed because of the lack of respect for customers!!!

Jack K

Very rude manager and very expensive shipping. $74 to ship a single 8 lb monitor to Texas. Save your money and go elsewhere.

Lacey Voss

The people there were nice and polite. They greeted me and were quick. Also as I left they told me to have a nice day.

Pam Hub

Rude employees. Not helpful.