Sprint Store
| Category: | Cell Phone Store |
| Address: | 3250 Denmark Ave #104, Eagan, MN 55121, USA |
| Phone: | +1 651-306-0200 |
| Site: | storelocator.sprint.com |
| Rating: | 4.2 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM |
Location
Photos 1
Reviews 7
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A Private User
I was misled on three different aspects of my new account at Sprint. We worked with the store manager Blake and another sales rep on Dec. 3rd 2010. I am new to sprint so I asked the typical questions. The first issue that the sales rep lied about was the activation fee. I asked if there was a fee to activate the new cell phone and the rep said no. Well this is true but there is a $30 fee to activate the line, which he did NOT tell us about. We found this out when we got the bill. We called in to customer support and they took it off. The second lie was about my Iphone trade in. Blake, the store manager told me that I would get a $100 credit if I turned in my Iphone which is great. Well after everything was all said and done I looked at the bill and noticed that he had only credited me $90 for the Iphone. This is only a $10 difference but the point is that if a guy tells you one number and then gives you something different without telling you I have a problem. I noticed this and called him out on it right away. Blake then went to his computer system and said I would be receiving a $10.71 credit to my credit card that was used to purchase the phone. That was two months ago and I have yet to get that credit back. I have stopped into the store twice and called numerous times, Blake has done nothing to fix the situation. The other stuff is minor but adds to the fire. The EVO requires an additional $10 a month because it uses so much data. This is OK with me but the sales rep never told us this. I found this out with the first bill. I also showed lots of interest in the wifi hotspot ability of the EVO. This costs $29.99 a month to have and the sales rep never told me that. I found this out with the first bill. I was told that I could return everything if I was not happy with the phone within 30 days with no charge. This is a lie because they charge you a $30 restocking fee. I like Sprint and will keep their service, I just will never go to this store again!
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A Private User
The people at this store are disrespectful I returned a phone case I had purchased here. Was informed that I would receive a refund in 24-48 hours. 3 business days later still no refund I call them. They say they will call me back when its taken care of. The next day still no money and no phone call. I called them oh hes on lunch hell call you back. 1.5 hours later no call. I call them back oh yeah that went through today you will be receiving it tomorrow. Still no money refunded. I contact Sprint Corporate they say there just going to file a complaint and that I have to go to the store to resolve my issue. And that the complaint will take 24-48 hours to be processed. I usually dont do business with Sprint My company does and after this fiascal I will NEVER use sprint for personal phone service. I have a feeling that Im not getting my refund so that the guy can add it to his commission for the month of April being that its Friday now and the month ends on Monday. Salesmen are always shady these guys are crooks.
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Miya Sharpe
The service here was awful. I was told I had no choice but to come to this location to get a same day replacement for the broken replacement phone sent to me by Sprint through Assurion. When I arrived, the employee told me that I was lied to by the Assurion customer service rep and I would have to order a 2nd replacement phone which would also be refurbished. I was told it would be 2 day delivery and should arrive no later than Tuesday or Wednesday. (I placed my order on Saturday.) I was also told that I had to come back to the Eagan store to get it and it could not be delivered to my house. I called today, Wednesday, and was told there was no phone. He couldnt provide with a tracking number. He couldt transfer me to anyone and there was nothing he could do for me. He suggests I call back tomorrow and try again. My advice: avoid this place like the plague. At least Assurion sent my phone next day and was delivered by when that said it would be delivered by.
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Carmel Skar
Most of our experiences at the Sprint Store in Eagan, MN have always been positive. All of the staff is friendly and helpful when we have questions concerning our cell phones or phone plan. Manager Michael Clark and his staff appreciate and value their customers. When I wanted to upgrade my cell phone, Josh Franciscus helped me when I had questions about the LG G4. He showed me the functions of the phone that I would find useful and he helped transfer content from my old phone to the new one. The next day after purchasing the phone, Brooke Heckel followed up asking if the cell phone was working well and if I had questions to call them. You don’t get that type of personal service from the other cell phone stores. I will continue to do business with Mike and his great staff and will recommend them to others because of their outstanding customer service.
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Ryan Hampton
I went here to add a friend to my plan. Our request was kind of complicated, involving 4 phones and a bunch of merging/copying/swapping content on them so that everyone had what they wanted in the end. Despite coming at rush hour, we were helped within 5 minutes of arriving, and the answer to all our requests was "sure, no problem." Brooke, the girl who helped us, was very professional and efficient, despite juggling multiple requests, answering phone calls, and working her way through our process. In the end, she figured out a way to save me a bunch of money and both of us left with new phones. That girl deserves a raise! I normally expect mediocre to poor service at cell phone stores, and dread the experience. Im glad this place is close to my work, as I will be going here all the time now. Keep up the great work!
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Rachael Hoadley
Shout out to Brooke! I shopped at every major competitor to try to find someone offering a better deal than my current cell phone provider. I first met with Brooke in the eagan sprint and then went to 3 other competitors. Every where else I went spent all of their time convincing me to join with them by bashing their competition. Brooke spent her time with me telling me what she could do for me, not what others could not. As a sales rep myself, I appreciate that approach so much more. I got a great deal and enjoyed the Sprint Carnival day. I hope all of the associates were able to scrub the face paint off! They all seemed to be having a lot of fun with it and were working as a team to complete all 4 of my new phones. Thanks Brooke!
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Kenton Peterson
We just stopped by this store to reactivate service on my fiancés phone and experienced some pretty sub-par customer service. With only one associate working we stood and waited for 10 minutes while he was on the phone helping someone get a bill paid. When he was finished he proceeded to slide over in his chair to help out his friend (girlfriend?) while she sat at the counter eating Jimmy Johns and they whispered back and forth. All he had to do was say hello and that hed be with us when he was done, but nothing. We waited an additional 10 minutes and decided that since we hadnt even been acknowledged we were leaving. Sprint customer for 13 years and this is the 1st negative experience Ive had in store.